Thanks Hermes.

All companies throw boxes about, it's the only way to shift them. If you think the more expensive companies are any different you're wrong. The difference is with tracking software and how likely you'll get it on time.

The OP box looks very poorly packaged. Such items always tend to prove problematic. Remember that the boxes are likely to be thrown along a line of people. Therefore liquids, powders and uneven weights make things hard to catch and any movement within the package exerts more force on the packaging.

And fragile is pointless, fragile labelled stuff is treated no differently to anything else.
 
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asim18 said:
Horrendous packaging. Why no pics of the actual tin inside?
Did the tin rupture or did the lid simply pop off?
Was the lid taped in place?
Was the tin sealed inside plastic?
Was the box even able to stand rigid, let alone take any weight from stacking?
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Why no pics? By the time I got the box to the garden I was covered in paint as was the contents of the box after all it was a 7.5L-Crown matt emulsion paint tub.
I have no idea but I think the lid came off.
I have no idea I would assume not.
I think the answer to that question is a definite no.
Lastly no the box had great difficulty remaining box shaped.
 
Glaucus said:
All companies throw boxes about, it's the only way to shift them. If you think the more expensive companies are any different you're wrong. The difference is with tracking software and how likely you'll get it on time.

The OP box looks very poorly packaged. Such items always tend to prove problematic. Remember that the bids are likely to beep thrown along a line of people. Therefore liquids, powders and uneven weights make things hard to catch and any movement within the package exerts mire force on the packaging.

And fragile is pointless, fragile labelled stuff is treated no differently to anything else.
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This most definitely...

The guy we have on our dispatch department worked for a large parcel carrier company, which is the same company we use to send all our orders out.

When he was being trained on how we package our orders he kept telling them that there was no point in the fragile tape or the fragile stickers or anything else we stick to the boxes as it is at best completely ignored or at worst thrown into van and roll cages and he had even seen competitions between drivers as to who could throw a package the farthest.

This is also the reason he left as he was constantly getting moaned at for taking too long loading his van and on his rounds due to taking care of parcels
 
Woden said:
That packaging is worse than useless (source: I work for a different delivery company)
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So do I.

I can't speak for all couriers, but I really don't see much in the way of throwing in our network - especially things being thrown from person to person, we have machines that do the bulk of the movement.
 
Lopéz said:
So do I.

I can't speak for all couriers, but I really don't see much in the way of throwing in our network - especially things being thrown from person to person, we have machines that do the bulk of the movement.
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So do we (I'm actually in work, watching the trays go by lol). I work at one or the prime sorts and the real damage it's most likely during loading to the trailer. Bags and well packed boxes will do fine. But that was a weak box with way to much room for the tins to move around in transit.

The company would have been better wrapping it in plastic or vacuum packing it and slapping the label on the side. That way it's not machine sorted and won't move around in transit.
 
BDEE said:
Paint by mail order? I don't get it... No DIY stores near you?
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Depending on the paint it can be a real chore to find it, even online let alone in a retail store.

I've ended up having to order specific paints online simply because when I needed them no one within easy travel distance even stocked them, let alone had one in stock.

But whenever I've ordered paint online it's always come with the lid securely taped down (usually with several layers of tape in a criss crossing pattern), in a plastic bag, inside a box that had bubblewrap or similar to protect the can.

The packaging in the OP's post looks like it's possibly just had the can thrown in the box, possibly with a couple of airbags, nothing to stop leaking paint from going all over the place (and is probably a good example of why the likes of RM now tend to limit the amount of paint they'll accept in the post quite strictly).
 
Werewolf said:
Depending on the paint it can be a real chore to find it, even online let alone in a retail store.

I've ended up having to order specific paints online simply because when I needed them no one within easy travel distance even stocked them, let alone had one in stock.

But whenever I've ordered paint online it's always come with the lid securely taped down (usually with several layers of tape in a criss crossing pattern), in a plastic bag, inside a box that had bubblewrap or similar to protect the can.

The packaging in the OP's post looks like it's possibly just had the can thrown in the box, possibly with a couple of airbags, nothing to stop leaking paint from going all over the place (and is probably a good example of why the likes of RM now tend to limit the amount of paint they'll accept in the post quite strictly).
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I have used this company many times without issue with the paint tin lid being well secured but something went very wrong on this occasion.
 
Get a refund from the seller, I'm pretty sure they don't have a leg to stand on taking in to account the following image - taken from Hermes' website.

1HYQ1ni.jpg
 
Zefan said:
Get a refund from the seller, I'm pretty sure they don't have a leg to stand on taking in to account the following image - taken from Hermes' website.

1HYQ1ni.jpg
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My Hermes driver, John, also mention that they do not carry paint. But that is useful info thanks.
 
Ah good old Hermes, toss your parcel in the backyard or vanish a £130 parcel and claim it was delivered even when it wasn't, at least not to me. At least thats my experience anyway.

AlecR said:
I've never had an actual Hermes van turn up at my house. It's always a dodgy man/woman in a car.
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Thats how they deliver, they don't have vans. Its someone in their private car. Thats how they offer their service so cheap.
 
That packaging is horrible i think even my kids would have done a better job just hope it did not make any mess inside your house
never had an issue with hermes personally but i have seen the state of items family have received to know i dread seeing that that are due to deliver anything to me.
 
Been in touch with the company and They admit that the paint had been poorly packaged. So that is being replaced along with the two other items that I was not prepared to dig out.

The company via the pleasant but lowest member of staff have offered a total refund of £25 by way of compensation. I told Suzanne that I considered this offer an insult and although I was trying to keep things civil I would have no compunction of taking legal action against both the company and Hermes who I pointed out would not have transported the paint had they known. The £25 did not even cover a pair of trainers let alone jeans and my time cleaning up the mess caused by the packaging error.

Suzanne is going back to her management who I might add should be dealing with me not what sounds like a young office worker, to see if she can get a better offer.

Watch this space.
 
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