Feel for you buddy,
We had something similar with TalkTalk last year when they broke the agreements of the contract with increasing the price and we notified them the very same day of the email by email and phone and with their live chat monkey's and it was arranged to cancel same day as the final bill.
All we had to do was send back the rather pointless YouView box and avoid the £75.00 fee once they've sent out a pre purchased shippping bag.
Two weeks later, the bag was delivered and the same day it was sent out with a receipt.
Day came the disconnection and our reconnection to Plusnet and three months later a letter from a debt collection agency arrived with a debt of something silly like £300 which included the DCA fees.
Needless to say, it took two months of providing evidence on my behalf with emails about the contract breakage, our informed right to cancel with time signatures to prove I asked to cancel within the 30 day period of the email being sent about contract breakage, proof of YouView being sent via the shipping they sent and the receipt and a live chat discussion with an operator asking IF they received the YouView box which he/she acknowledged they had.
Even during the livechats were closing to a draw, I had the operator clearly and precisely write that everything that's been discussed is correct, that the contract will cancelled penalty free and £75.00 will be removed from my final bill once the YouView box was sent and received and that my cancellation date was such and such.
I purposely decided to use emails and livechats as at least I would have some evidence but the DCA said it doesn't hold any grounds as TalkTalk would need to produce the same chat/email sessions to back my claim up. Needless to say, I was ruthless and for those three months I copy and pasted a response for every letter we received until we got a call from the DCA stating that their client has dropped the pursuit and that the debt has been withdrawn and wait for it... as a goodwill gesture they wavered the final bill of a total of £8.10.
A bitter taste in my mouth whenever TalkTalk comes up in conversation but I guess it was my fault and that I'm lucky to have TalkTalk give me a second chance for my mistake. Go TalkTalk! *** Just because you reduced the size, doesn't mean you can partially star out naughty words ***
Good luck man, stay strong and don't the barstwerds get to you down!
We had something similar with TalkTalk last year when they broke the agreements of the contract with increasing the price and we notified them the very same day of the email by email and phone and with their live chat monkey's and it was arranged to cancel same day as the final bill.
All we had to do was send back the rather pointless YouView box and avoid the £75.00 fee once they've sent out a pre purchased shippping bag.
Two weeks later, the bag was delivered and the same day it was sent out with a receipt.
Day came the disconnection and our reconnection to Plusnet and three months later a letter from a debt collection agency arrived with a debt of something silly like £300 which included the DCA fees.
Needless to say, it took two months of providing evidence on my behalf with emails about the contract breakage, our informed right to cancel with time signatures to prove I asked to cancel within the 30 day period of the email being sent about contract breakage, proof of YouView being sent via the shipping they sent and the receipt and a live chat discussion with an operator asking IF they received the YouView box which he/she acknowledged they had.
Even during the livechats were closing to a draw, I had the operator clearly and precisely write that everything that's been discussed is correct, that the contract will cancelled penalty free and £75.00 will be removed from my final bill once the YouView box was sent and received and that my cancellation date was such and such.
I purposely decided to use emails and livechats as at least I would have some evidence but the DCA said it doesn't hold any grounds as TalkTalk would need to produce the same chat/email sessions to back my claim up. Needless to say, I was ruthless and for those three months I copy and pasted a response for every letter we received until we got a call from the DCA stating that their client has dropped the pursuit and that the debt has been withdrawn and wait for it... as a goodwill gesture they wavered the final bill of a total of £8.10.
A bitter taste in my mouth whenever TalkTalk comes up in conversation but I guess it was my fault and that I'm lucky to have TalkTalk give me a second chance for my mistake. Go TalkTalk! *** Just because you reduced the size, doesn't mean you can partially star out naughty words ***
Good luck man, stay strong and don't the barstwerds get to you down!
