B grade/refurbed warranties?
- Thread starter FML1990
- Start date
I figured this might of been the case but surely it must be illegal to advertise that they only have a 90 day warranty.
But under UK law isn't the retailer supposed to deal with this until ***** period of time
*** Cant think of specific phrase used by sale of goods act
Does apply for second hand items?
I'm sure with 2nd hand items its 6 months.
When you buy something used off an auction site you get 0 days warranty.
When you buy something used/refurbished/etc off a retailer you get whatever warranty they feel nice enough to give (plus anything the manufacturer may provide).
In both cases the reduced warranty compared to new results in a lower price.
The is no relevant EU law, under UK law the SOGA has bits to reflect items like these (you should expect lesser warranty and life expectancy when you pay less for something used/refurbished).
Thats not true though? I am pretty sure the SOGA acts applies to even a 2nd hand item on Ebay if sold by a business? So there is warranty for 6 months just like a new item. Its not just up to whatever they feel like given. There is the automatic 14 days to return the item as well even if its 2nd hand. The only time this doesnt apply is if you ahve had chance to inspect the goods first eg a auction rooms.
Well technically there is warranty for 2 years however the onuis changes after 6 months. Up to 6 months the onus is on the retailer to prove you have damaged the item or not looked after it. After 6 months, its down to the buyer to prove that the fault was there and inherent in the item (in practical terms that my mean expert assessment if the retailer was cooperative)
Don't think this is quite correct.
SoGA doesn't give an automatic warranty. Things should be fit for purpose and last for a 'reasonable time'. What is reasonable depends on the circumstances, and for a second hand item, it is reasonable that this would be less than new.
The 14 days return is a different piece of legislation and applies to goods bought at a distance. Not sure about it's position on second hand, but I suspect it would apply for businesses.
The 2 year warranty, that is present in EU law, but don't think it was ever something UK accepted and is not present.
It is.
It does however it's different to a new item, the goods must be "of satisfactory qualify (as assessed by a reasonable person, bearing in mind the items are second-hand), as described by the seller and fit for purpose", reduced life expectancy and thus warranty is to be expected.
It kind of is, the revised warranty should reflect the B grade status, for which 90 days is a fair amount.
True but if you have used/overly handled the item then the retailer is allowed to make a deduction from the refund to compensate.
That's a myth. It's an EU directive not a law, and it's not adopted by the UK.
90 days is fair, if you want a full 1,2,3,5 year warranty then you buy new, if you buy b-grade/used you accept the 90 days, simple. Nothing to stop you registering your purchase with the manufacturer for their warranty.
If retailers have to provide full warranty on b-grade stock then there will be no more b-grade stock !
If retailers have to provide full warranty on b-grade stock then there will be no more b-grade stock !
although its a grey area the 2 year rule does apply in the uk
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
Does that refer to used stock too?
Yeah it does say it applies to used goods but obviously adjustments must be made on the age of the item.
I suspect that if its 3 months old the thing you buy, you could make a retailer cover you for the remaining 21 months under the Eu directive.
However, much easier I find is just dealing with the manufacturer. All the B stock stuff I have bought from ocuk, i have always registered them with the manufacturer.
Only two things have failed and neither within the 90 days.
1 was a psu which failed after 4 years 11 months. Manufacturer shipped me back a brand new, higher powered new model as they didnt have any of the old ones anymore and also added an extra 2 years warranty on it
The other was a very expensive screen which got hot swapped for a new screen after about 2 years.
I suppose the only items where it might matter whether you had some comeback with ocuk or other retailers are things like imported monitors where if dealing directly you would have to ship back to the Far East whereas if brand new, ocuk would deal with the warranty.
Don't think so.
it comes from a Directive. Which means it must be implemented into UK law in order to have effect, and can be modified to an extent by the member state. It was implemented into UK law through SoGA and a few other legislations. List here - http://ec.europa.eu/consumers/archive/cons_int/safe_shop/guarantees/CSD_2007_EN_final.pdf.
Your link says as well "However, as this is a directive is only partially adopted by the UK, its use is a grey area."
The two year time period, as far as i'm aware, was never transposed into UK law, so does not apply. You can use the EU directive if you wish, but it doesn't directly have legal bearing.
I've done this too, more than happy with all the b grade stock i've had, must be 50+ over the years and only had to send one item back (a heatsink missing mounting hardware) which OCUK paid the return postage and a full refund.
Soldato
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Actually anything marked clearance/b-grade in the title can legally be sold with as little as 30 day warranty legally, we've checked this with trading standards and our lawyers who both confirm we are correct. So B-Grade items with B-Grade clearly in the title are 90 days.
Gibbo is right.
However the pathetic discount means it is usually not worth even bothering with.
If a gfx card that costs say £450 new is on b-grade ( could come in a brown box bare card for all you know ) and the discount is 20-30 quid then you would be an utter fool to buy. Now if it was £300 then thats a worthy gamble, but usually the discount in no way relects the "value markdown" you get as regards warranty.
Now i see retailers side, they have to take things back and are left very out of pocket if they have to discount to such an extent... but thats the game they are in really.
I guess a lot depends on how wealthy you are, how much you like a deal no matter how small and how you could take the hit if it goes wrong 6 months down the line.
For things under a hundred i would give it a gamble but not for high value 200+ items... i would rather have the warranty myself.
However the pathetic discount means it is usually not worth even bothering with.
If a gfx card that costs say £450 new is on b-grade ( could come in a brown box bare card for all you know ) and the discount is 20-30 quid then you would be an utter fool to buy. Now if it was £300 then thats a worthy gamble, but usually the discount in no way relects the "value markdown" you get as regards warranty.
Now i see retailers side, they have to take things back and are left very out of pocket if they have to discount to such an extent... but thats the game they are in really.
I guess a lot depends on how wealthy you are, how much you like a deal no matter how small and how you could take the hit if it goes wrong 6 months down the line.
For things under a hundred i would give it a gamble but not for high value 200+ items... i would rather have the warranty myself.
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