Sadly the ball is always in their court it seems :/
Well of course it is otherwise people would never make an appointment

Your talking about a Government Department which is following rules that are meant to reduce the amount of JSA paid out (I'm sure they wouldn't quite phase it like that, but that's the reality).
It's pretty obvious they aren't going to give you "the benefit of the doubt" so it also clear that you need to cover you backside when you're dealing with them otherwise there's a good chance there'll "sanction you".
It's not rocket science is it!
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