UK Customer Service
- Thread starter thedoc46
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Try growing up in London / Suburbia London.. every met officer gets a look at you, probably bored, thinks let see what we can find on this fella !
was pulled up many times for no real reason, only to hear the excuse of reports of a stolen car / bike in the area matching this description... yeah right.. then searching you for drugs.
I'm just a normal looking fella. Did like to have a decent car when young and would put a yrs salary behind my car, so maybe that was the reasoning behind it.. who knows who cares, but just comparing the law. I've been left alone here.... My car has non legal tinted windows and my bikes have non regulation indictators, one even with a lic plate all bent and chewed up (dirt bike), and i'm just left alone.. The way it should be... In other words the Met IMHO have a much worse attitude in the UK than they do here. Probably stems down from the lack of CS..
**** the police, straight outta compton you think the met are bad try the LAPD
UK CS is awful compared to US companies
Well you're clearly just a dodgy individual or look dodgy.
I've never had such issues even when I was 18 and driving a 4 year old BMW 3 series.
American's what?
Customer service in the UK is good, we're just not used to dealing with US customers who expect the world on a plate for a cheap service.
If US customer service is so great, why did you have to spend an hour on the phone to Visa, surely with their awesome service skills it could have been resolved in minutes?
If US customer service is so great, why did you have to spend an hour on the phone to Visa, surely with their awesome service skills it could have been resolved in minutes?
I had to speak to Go-Daddy CS recently, I couldn't stand just how over the top happy the whole process was.
Even the recorded voice was annoying. It says something like "Do you have business ideas you'd like to discuss with us? AWESOME! Press 1!"
Ughhhhhhhhhhhhhh *cringe*
It's interesting actually, I almost always have great customer service experiences here in the UK.
Yesterday I ordered a laptop for a mate from the 'bay, but it wasn't in stock when they thought it was. They tried to ring my mate but couldn't get through to him, so they emailed me with an apology and explanation.
Offered to let me wait for another unit to come in stock and get a small refund for goodwill, or complete refund immediately. Extremely pleasant experience all around.
Yesterday I ordered a laptop for a mate from the 'bay, but it wasn't in stock when they thought it was. They tried to ring my mate but couldn't get through to him, so they emailed me with an apology and explanation.
Offered to let me wait for another unit to come in stock and get a small refund for goodwill, or complete refund immediately. Extremely pleasant experience all around.
You've had one bad customer service related incident from a guy who probably sells bike bits from his shed and then decided to flame the entire UK CS culture?
If you want better CS then buy from America, oh yeah you said it costs more, in that case, you get what you pay for. The extra is for better CS.
If you want better CS then buy from America, oh yeah you said it costs more, in that case, you get what you pay for. The extra is for better CS.
Exactly this.
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'Merica
I'd much rather have "Crap" customer service than be in a country where everything and everybody needs tipping to do their damned job.
I'd much rather have "Crap" customer service than be in a country where everything and everybody needs tipping to do their damned job.
I actually agree with the OP but to an extent, having lived in both the US and the UK the customer service is much better over there, probably because it's a lot easier to be fired for being crap at your job than it is over in the UK.
I understand that some people may not be in their ideal job but at least make an effort, if you're getting paid to do the job then do it to the best of your ability.
I understand that some people may not be in their ideal job but at least make an effort, if you're getting paid to do the job then do it to the best of your ability.
Basically the Americans whine a lot more than the British, and because their society considers whining to be more acceptable it's geared to cater towards complaining (or the avoidance of it).
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Or put another way, Americans are better at complaining. If they are unhappy they will tell you. Not because they want to get mad and make a scene, but simply because they want the service they were expecting and, unlike in the UK, they will complain directly to the company concerned without malice or aggression with the objective of getting a resolution.
US customers don't generally get mad when complaining and as a consequence US companies are less likely to get overly defensive.
All companys screw up sometimes. A successful complaint resolution leaves both parties happy and with the customer retained by the company concerned who is also happy to retain them.
Here in the UK, people are more likly to just suck it up and simply never use the same company again (This doesn't help anybody!) either that or they get bitter and start whinging to their friends or social media. (This ultimately doesnt help anybody either!)
Old business saying "If you are happy, Tell your friends, If you are unhappy, please tell us!"
Scratch what I said, this guy speaks more sense!
It will totally be this. I used to help a mate run his business and he's created the image of a massive company. People then expect a certain level of service and he doesn't have the resources to meet that. It's just him and his dad running the show.