Do people really buy electronic stuff to gift 2 months in advance?
eBay buyer wants to return item before he's received it :(
- Thread starter pumaz
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Soldato
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it's my word against yours that the box was opened and eBay usually come down in buyers favour in these circumstances as far as I'm aware, this would not leave me in a good position
Why did you bother telling him this?????
Indeed.Why did you bother telling him this?????
Probably a bit late now but you should have stuck to your guns with Kanifee's premade excuse. You seem to have made things needlessly complicated with all this awkward talk of refusing delivery.
telling him he'd have to wait weeks for the refund was the awkward bit imo, even if that is the case he shouldnt have told the buyer that, refusing delivery is fine as the unopened product would have got back to the OP,
then he could refund him -postage, then claim unreceived to ebay/paypal and get fee's back
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Why did you bother telling him this?????
Probably because I'm tired, stupid and lack experience. I sold a honest tablet for a fair chunk of money then a few hours after I posted it the buyer wants to return it, knowing there's a lot of older bad battery tablets out there I fear a scam and start to panic.
I'm never selling on eBay again!!!
It was probably a bad idea to say he'd have to wait a couple of weeks for the money, I took some advice earlier in the thread about making him think it's not worth the hassle.
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There's usually a thread a week saying the same thing...
Just hope for the best and see what you get back.
cant do any of that while a transaction is in place afaik
How long does it take for RM to return to sender? Couple weeks or so?
I'm not very familiar with ebay's returns process but if I were the buyer I'd prefer to follow that as it's all mapped out for you. Once you accept you're going to refund the guy you might as well just get on with it in the quickest/easiest way possible.
I don't think it seems like a scam, that his partner supposedly bought him one for xmas is a feeble excuse, it's probably just buyers remorse.
are eBay allowing people to return stuff because meh, i dont want it now?
or does the item have to fall within a catagory like, damaged, or not as described?
the buyer hasnt even received the goods yet but he's filed a refund claim,
i didnt think this was possable (unless OP is a business seller, the rules might be different there, but he hasnt said anything to make me think he is)
What terrible advice the OP has been given by people that likely don't even use ebay much.
Any ebay thread always gets responses, about how you are about to be scammed, by people who are so distrustful they likely don't use ebay much or have the experience to give proper advice.
Most transactions are fine and people do change their minds about buying something. Immediately jumping to the conclusion that they are about to scam you will result them finding out about their rights on ebay and them following it to the letter.
A scammer wouldn't contact you about a return and also offer to compensate you for postage. They would just file a paypal claim saying it was broken and return it for a refund. What is in it for them to contact you?
Also an account with 370 feedback since 2010 is unlikely to be scamming you unless it has been hacked (again actions don't suggest this). You can only do this scam so many times before ebay realise the buyer is lying.
Any ebay thread always gets responses, about how you are about to be scammed, by people who are so distrustful they likely don't use ebay much or have the experience to give proper advice.
Most transactions are fine and people do change their minds about buying something. Immediately jumping to the conclusion that they are about to scam you will result them finding out about their rights on ebay and them following it to the letter.
A scammer wouldn't contact you about a return and also offer to compensate you for postage. They would just file a paypal claim saying it was broken and return it for a refund. What is in it for them to contact you?
Also an account with 370 feedback since 2010 is unlikely to be scamming you unless it has been hacked (again actions don't suggest this). You can only do this scam so many times before ebay realise the buyer is lying.
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Associate
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If your listing states "No Returns Accepted", say No. I know he might be telling the truth however you should always stand your ground. Plus his girlfriend can always take the other one back if possible or sell one of them on eBay. He has the right to return it if the item is damaged, although that could be done in transit in which case you can talk to the courier service.
Aye, would be interested to know on what grounds the buyer has initiated the return.
Hope it doesn't take a couple of weeks to get the parcel back from RM
I'm definitely not a business seller, buy more than I sell!
What a mess, I spent ages sorting the tablet out, doing the advert, boxing it up and posting it plus half a day dealing with the fallout of the buyer for whatever reason deciding he doesn't want it before he's even got it
Reason given for return was "Doesn't Fit"
Puzzling isn't it!
I'm definitely not a business seller, buy more than I sell!
What a mess, I spent ages sorting the tablet out, doing the advert, boxing it up and posting it plus half a day dealing with the fallout of the buyer for whatever reason deciding he doesn't want it before he's even got it
Reason given for return was "Doesn't Fit"
Puzzling isn't it!
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Again, talking about the buyer's girlfriend is unnecessary. What is the point in being confrontational.
If no returns accepted was picked as the returns option, then the buyer has no right to return it because they have changed their mind.
Normally a buyer has to simply claim it was misdescribed over the most minor issue and ebay will just take the safest option which is a return and refund. It minimises the risk buyers are left with defective/misdescribed items and the only real cost is that the seller has paid a bit for postage. Most transactions which are with business sellers will be used to having to accept returns within 14 days anyway.
However, in this case it is feasible the OP could convince ebay that the buyer has simply changed their mind.
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Why is making him wait for the money back a problem? If this was a deal done cash in hand there would likely be very little chance of going back and asking for a refund because you changed your mind. The least he can do for messing the seller around is to wait for the cash.
I would have worded the email differently, but it was more the idea of putting him off sending it back in the first place. I guess it didnt work..
You can try and make them wait, but they will then just follow the ebay process of returns which is far quicker.
That is exactly what they have done. It doesn't take a genius that is what was going to happen by being confrontational.
Remembering in the future to jot down the serial number, it makes it a whole lot easier.
I'm of two minds, part of me would accept & hope he isn't a scammer, then fall back on insurance if the item returned isn't genuine. The other is simply refuse saying that those are not the terms you agreed to & due to the known frequency of people returning faulty items for this kind of electrical good (phones/tablets) you are not in a position to take this risk.
turns out it was as buyer then filed a claim to get his funds returned because he thought he was getting messed around, like i said, even if that were the case there was no need to tell the buyer that,
still puzzled as to how he could make a claim before receiving damaged/not as described product though, interesting thread