Very impressed with WD RMA

thebennyboy · 11 Nov 2015 at 14:19

Had to RMA two DOA WD Blacks and the turnaround was insane, they received them yesterday and replacements were sent out today.

On Holiday · 11 Nov 2015 at 14:44

WD truly are great.

Shame you had 2 DOA drives though. We order in 20-30 a month and have only RMA'd a handful in the past year I think.

Out of curiousity, why didn't you return them to the retailer?

thebennyboy · 11 Nov 2015 at 14:45

Archeum said:
WD truly are great.

Shame you had 2 DOA drives though. We order in 20-30 a month and have only RMA'd a handful in the past year I think.

Out of curiousity, why didn't you return them to the retailer?

Was curious to see how well WDs RMA procedure functioned.

ED209 · 11 Nov 2015 at 15:02

glad to see you got a good turn around on the HDDs.

shame both where DOA though, did you get them from OCUK or else where?

thebennyboy · 11 Nov 2015 at 15:13

ED209 said:
glad to see you got a good turn around on the HDDs.

shame both where DOA though, did you get them from OCUK or else where?

Got them from the rainforest. They weren't very well packaged so probably got beaten up a bit in shipping.

ED209 · 11 Nov 2015 at 15:19

thebennyboy said:
They weren't very well packaged so probably got beaten up a bit in shipping.

mostprob why they where doa, glad its sorted and you got your replacements on there way to you

nutcase · 12 Nov 2015 at 07:19

Shame you're likely to get re-certified drives in return - but having said that the one I have is going strong

thebennyboy · 12 Nov 2015 at 07:44

nutcase_1uk said:
Shame you're likely to get re-certified drives in return - but having said that the one I have is going strong

According to the serial numbers of the replacement drives, they are brand new.

thebennyboy · 16 Nov 2015 at 01:58

Bad news, one of the replacement drives is reporting bad sectors.

Not happy about having pay to return yet another bad drive. Can i get WD to send me a pre-paid label?

R.I.P 3 day old RMA replacement drive. This was done after a 30 minute surface test.

Redgie · 16 Nov 2015 at 08:08

If it still works the same, you can have WD send the replacement in advance (places a holding charge on your credit card), and then put the old drive in the packaging they send. Don't think it includes shipping though?

thebennyboy · 16 Nov 2015 at 08:38

Just had a reply from their CS, going to send a replacement out straight away and send me a UPS label to send the faulty one back.

nutcase · 16 Nov 2015 at 13:55

That's embarassing for WD!

KIA · 16 Nov 2015 at 14:50

I'd rather have a brand new drive from the retailer. Good retailers offer free returns.

thebennyboy · 16 Nov 2015 at 17:25

Apparently the case has been escalated, no other replies or a UPS return label as of yet.

Boogieman_WD · 17 Nov 2015 at 10:31

Hey there, thebennyboy.

It sounds like you've had a truly unfortunate experience with your drives thus far, for which I apologize. If you feel like you've waited too long for a reply from my colleagues from the CS, please feel free to contact them again and ask for an update regarding your case. I'm sure that they're doing everything needed in order for this to be resolved.

I'll keep an eye on the thread, so please keep me posted.
Boogieman_WD

thebennyboy · 17 Nov 2015 at 13:06

Boogieman_WD said:
Hey there, thebennyboy.

It sounds like you've had a truly unfortunate experience with your drives thus far, for which I apologize. If you feel like you've waited too long for a reply from my colleagues from the CS, please feel free to contact them again and ask for an update regarding your case. I'm sure that they're doing everything needed in order for this to be resolved.

I'll keep an eye on the thread, so please keep me posted.
Boogieman_WD

Been over 24 hours since my last reply from CS, still awaiting a reply from the team is was apparently escalated to.

rtho782 · 17 Nov 2015 at 16:50

Rainforest are awful for hard drives, their packaging leaves a lot to be desired. I buy many things from there, and am a prime member, but would never touch them for HDDs.

The last time I bought HDDs from them it was 2x4TB WD Blacks, both fulfilled by them but not sold by them...

One of them was a non-UK serial number and had no Warranty coverage by WD. A nightmare to resolve!

thebennyboy · 18 Nov 2015 at 14:23

Update: 48 hours later and STILL no reply from WD CS.

Boogieman_WD · 20 Nov 2015 at 07:44

Hi again. I don't know if you've received word from the CS yet, but since I've learned that one of my colleagues (Captain_WD) has been in touch with you about the same issue in a thread in linustechtips, he'll contact you in the same thread about the case number and try to help you with the issue. Just follow his advice and hopefully everything will be OK soon.

Once again, sorry that you're having such problems with the RMA procedure.

Cheers!