1st Line Support courses?
- Thread starter Colbaker
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Soldato
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- 30 Oct 2008
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Also we all know that a lot of times turning the computer off and back on again actually works
Haha absolutely!
"your networks down? reboot your router and switch! You cant print? switch it off and on! Your device wont connect to windows? Restart the pc!"
Soldato
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- 19 Nov 2011
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- 4,909
It is the first thing I ask in my place haha 
Usually, it works, sometimes not
Usually, it works, sometimes not
Nothing wrong with 1st line support. I started off on a helpdesk as 1st line. Moved to another company after 6 months as 2nd line support and stayed there for about 2 and a half years. Left after they took the P salary wise. Went self employed for a year, earned a load of money same company offered me a perm position and increased my previous salary by about 40%.
1st line gave me the stepping stone I needed.
1st line gave me the stepping stone I needed.
Soldato
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Soldato
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- 24 Mar 2014
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It is the first thing I ask in my place haha
Usually, it works, sometimes not
Thats when you pass it to Tier 2 because like everyone else on first line you dont read the Knowledge solution
That's exactly what I'm hoping to achieve
Good luck.
It was relatively easy. Hard work (a given) and create good relationships with co-workers (boss in particular). Few more years under my belt and if everything goes to plan I should be in a very good position.
I went into first line at 19 with no previous experience in IT support apart from a little bit of friends and family help on the side. I just got a promotion after 6 months. You'll be fine.
And you'll be on more pay than me cos of the age difference too! (I'm 20 now)
And you'll be on more pay than me cos of the age difference too! (I'm 20 now)
Exactly this. There's bound to be too much competition in generic support environments.
I'm in 4th line support specialising in storage.
Lun's full again: buy moar storage!
I agree. I am using 1st line as a stepping stone, though I'm not 100% sure on where I want to go!
