Dodgy HDD diagnosis

Art · 13 Mar 2016 at 12:07

Earlier in the week I bought a 4TB WD Red from OcUK so I could finally get some redundancy in my 2-bay NAS (Synology DS215j). I plugged it in, let it copy the data over and left it at that.

This morning the NAS told me that one of the drives had degraded, and pointed to the new drive. I've tried plugging it into my dekstop PC to run the WD Lifeguard checker on it, but the drive doesn't show up in the Disk Manager, with the -list disk command in diskpart or under the BIOS (the SATA slot shows up as "empty", and it's a power/data connector which I know works). When plugged in you can feel the platters spinning, but it just doesn't seem to talk to anything.

Does anyone have any further suggestions for fixing/diagnosing this before I RMA it?

Thanks

KIA · 13 Mar 2016 at 18:10

Bad drive. Get it RMA'd.

Boogieman_WD · 14 Mar 2016 at 10:13

Hi Art.

As @KIA has mentioned, it probably a faulty drive. Sorry you're having such issues with it.
Is it still recognized by the NAS enclosure and if it is, can you check the SMART data? You could still try the drive with a different computer, to see if it's recognized, but if you still have no luck, it would be best to RMA it.

Cheers!
Boogieman_WD

Justintime · 15 Mar 2016 at 10:27

Sounds like a DOA.

Art · 18 Mar 2016 at 22:20

Boogieman_WD said:
Hi Art.

As @KIA has mentioned, it probably a faulty drive. Sorry you're having such issues with it.
Is it still recognized by the NAS enclosure and if it is, can you check the SMART data? You could still try the drive with a different computer, to see if it's recognized, but if you still have no luck, it would be best to RMA it.

Cheers!
Boogieman_WD

Hi Boogie, I wanted to check the SMART data but like I said in my desktop it didn't even appear in the BIOS so I couldn't.

I've sent it back for RMA, bit disappointed but what can you do.

Boogieman_WD · 22 Mar 2016 at 09:44

I understand, I just thought that if the NAS enclosure still detected the drive you might have been able to see the SMART data at least. Anyway, I guess it was in a really bad shape indeed. Once again, sorry you had to go through that. Hopefully your next drive has a long and happy life.