Distance selling regulations for a business

Steveocee · 13 Apr 2016 at 14:18

Is there any reason why you can't remove broken parts from both items and make 1 good one? You have paid for a working item and you would have one.

Their problem to collect the rubbish?

Kylevdm · 13 Apr 2016 at 14:21

Steveocee said:
Is there any reason why you can't remove broken parts from both items and make 1 good one? You have paid for a working item and you would have one.

Their problem to collect the rubbish?

And if through user error both become unusable he now has lots of rubbish and no way to send it back as he has tampered with it.

tom_e · 13 Apr 2016 at 14:21

Aruffell said:
They knew who they sold it to and regardless, why should that matter?

Because as you've seen from this thread different regulations apply in B2B than general consumer sales.

antijoke · 13 Apr 2016 at 14:21

tom_e said:
I take it that offer was made on the assumption they were dealing with a private individual rather than another business.

My guess is they originally thought it was an individual then someone high up looked at the issue when the OP became aggressive and they said hold your horses pal, he bought it as a business, so all bets are off.

Aruffell said:
They knew who they sold it to and regardless, why should that matter?

Haggisman · 13 Apr 2016 at 14:32

anticonscience said:
My guess is they originally thought it was an individual then someone high up looked at the issue when the OP became aggressive and they said hold your horses pal, he bought it as a business, so all bets are off.

The OP still has it in writing (I'm assuming he got email notification of the support ticket updates) that they are going to collect the items.

Regardless, sounds like the issue is sorted as he is now getting his money back via the bank.