Advice for claiming against company for broken Air conditioning unit under warranty

azibux1

azibux1

azibux1

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Joined
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UK
Hi,

Looking for some advice please on a recently purchased air conditioning unit (less than 1 month) which has stopped working and broken internally.

More after advice on how to deal with the company rather than the unit itself as I believe they should fix or replace it but they seem to be trying to get out of it.

It is a vented air conditioning unit, and they provide a window kit which is only suitable for sash / sliding windows.

We don't have a sliding window, so replaced the window with a sheet of wood (commercial property) and bought an angled vent (downwards) with a flap on it that only allows air OUT. Will post pictures when I have a better connection. (edit... Pics now at bottom of post in a link)

They requested pictures of the setup. They are claiming that the type of vent we've used (because of the flap) has caused the issue and "back pressure has pushed the fan out of alignment".

This doesn't seem the case because the fan can be seen and appears to have two or three physically smashed blades that can be seen inside from the back sitting at the bottom of the unit and heard rattling. And the vent isnt (I don't believe) restricting the unit in any way at all as the flap moves VERY freely as soon as the air con is on.

The vent was in the closed position as per the pics I will shortly upload, so they want a picture of it open... Pretty obvious and petty I think because you can clearly see in your head where the flap will open up to. Common sense.

But anyway, after I send this picture if they still refuse what can I do? It is under warranty for 1 year but obviously they appear to be refusing. The unit is over £500 in value and less than 1 month old. Unfortunately did not pay on a credit card (if that would make a difference for a faulty item)

Hope someone has some advice, as the companies explanation / claims seem like they're just trying to get out of sorting it out.

Thanks! :)

Edit: Note that they only had the first two pictures at first. I've now sent the third.

http://imgur.com/a/kRo7g
 
Last edited:
azibux1 said:
It is a vented air conditioning unit, and they provide a window kit which is only suitable for sash / sliding windows.

We don't have a sliding window, so replaced the window with a sheet of wood (commercial property) and bought an angled vent (downwards) with a flap on it that only allows air OUT.

http://imgur.com/a/kRo7g
Click to expand...
That flap looks pretty thick..
Was the fan strong enough to open it easily ?
 
azibux1 said:
Hi,

Looking for some advice please on a recently purchased air conditioning unit (less than 1 month) which has stopped working and broken internally.
Click to expand...

Less than a Month? Check to see if it falls within the cooling off period? :cool:
 
Last edited:
doofer said:
Less than a Month? Check to see if it falls within the cooling off period? :cool:
Click to expand...
Won't help surely as the company will be aware that it's broken? Haha

lowrider007 said:
Ummm, the thing is though that type of angled vent is still going to create some back pressure on the internals, there is a lot of air pressure that is leaving the air con, they don't like restriction, these are best if you you want one way air flow http://www.ebay.co.uk/itm/like/1414...rlsatarget=pla-181484348466&adtype=pla&crdt=0
Click to expand...

Hmmm had a very similar angled vent on another unit working perfectly for years. Hence why I bought this vent for this one.
 
So the back pressure caused the mis-alignment of the fan which led to the blades becoming damaged as they hit the fan housing? Seems possible, you probably should have checked if the install was ok with the supplier before installing the unit.
 
rubberduck said:
So the back pressure caused the mis-alignment of the fan which led to the blades becoming damaged as they hit the fan housing? Seems possible, you probably should have checked if the install was ok with the supplier before installing the unit.
Click to expand...

Would back pressure cause it to come THAT far out of alignment so much so that it has hit something?
 
azibux1 said:
Won't help surely as the company will be aware that it's broken? Haha



Hmmm had a very similar angled vent on another unit working perfectly for years. Hence why I bought this vent for this one.
Click to expand...

Maybe so but I feel if you send that picture in they well argue that it isn't an adequate setup and I personally wouldn't do that to my portable air con, I'm not saying that you are to blame though.
 
lowrider007 said:
Maybe so but I feel if you send that picture in they well argue that it isn't an adequate setup and I personally wouldn't do that to my portable air con, I'm not saying that you are to blame though.
Click to expand...
Well they've asked for that third pic so I sent it

If I'm at fault then fair enough. Will have to see what they say

Will have to get that other type of vent for after the repair (if it comes to that)
 
azibux1 said:
Would back pressure cause it to come THAT far out of alignment so much so that it has hit something?
Click to expand...

I'm just speculating but perhaps the clearance between the blades and the housing is relatively small, if the bearing mount is of low quality and has some 'give' in it then it may be possible for a back-pressure to have caused the two to come in to contact... I'm not saying it is likely just possible that it contributed.
 
Hmm not sure.

Here's some more pics

http://imgur.com/a/Xwmlm

Anyone with a bit of knowledge know where these blades come from? The upright "fan" at the back of one of the images doesn't look the same, that looks metal and the broken blades look plastic

I'm still leaning towards manufacturing fault to be honest. Going to speak to an air conditioning engineer we know to see what he says about this back pressure story
 
Forgot to update this. With a few phone calls forward and back we get the company in question to collect it, and refund all costs (initial purchase + initial upgraded next day delivery)

Think they worked out that we realised there back pressure story was rubbish :) :D
 
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