Ford parts warranty - only if fitted to a ford?

I work for a Ford main dealer in parts and you would have to pay for a new one then return your old one to them so they can then reinburse you when Ford test it and say its faulty. You would also have to fill in a form with all the vehicle details as well. I personally dont see a problem as its a genuine part being used on the engine it was intended for. I have sold parts to customers with highly modified cars and had no problem sending parts back under warranty as its the same principle.
 
The Ford engine in the Noble - how modified is it from Ford spec? Also, do Noble not sell an alternator appropriate for the engine?
 
Donjon said:
I work for a Ford main dealer in parts and you would have to pay for a new one then return your old one to them so they can then reinburse you when Ford test it and say its faulty. You would also have to fill in a form with all the vehicle details as well. I personally dont see a problem as its a genuine part being used on the engine it was intended for. I have sold parts to customers with highly modified cars and had no problem sending parts back under warranty as its the same principle.
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There you go OP :) Sorted.

A nice friendly resident Ford parts man!
 
If you have it off I'd just take it to a local alternator repair place rather than messing around with ford again
 
Housey said:
Block exemption legislation means it is illegal for Ford to insist on their parts being fitted by their dealers....

So to your point what Ford told you is illegal and perhaps you should remind them of the 2002 Block Exemption legislation so they can correct their data...
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I'm not sure at which point the dealer told him it must be fitted by them :confused:
 
tom_e said:
There's normally wording within a warranty about the item not being used in the way intended and this voiding the warranty. Unfortunately I imagine this will come under that clause.
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It's intended to be bolted up to and driven by a Ford engine in order to charge the battery. In what way is the OP not using it as intended?
 
Dogbreath said:
It's intended to be bolted up to and driven by a Ford engine in order to charge the battery. In what way is the OP not using it as intended?
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I'm going to guess it's not exactly a stock Ford engine and it's not in a Ford car.
 
Interesting it's divided opinion so much :D

FWIW - The Noble from new came with a Ford alternator fitted, it was a ford alternator I removed from the car at the start of the year which had obviously been fitted for a long time.

Noble doesn't use ford loom so that part won't be applicable.

Now the Alternators off the car I'll chase Ford again this morning and if no positive signs I'll probably just take it to an auto-electrician to take it apart and inspect it.

Can get new alternators on ebay and from gsf/ecp for £100 but had been warned off non ford alternators by the Noble specialist I use - apparently cheap parts in an alternator have caused the ECU to blow of at least one Noble in the past
 
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So to bring it to a close, the parts/service manager agreed with me and we just had to work out a way to go through the warranty claim (as his paperwork needed a reg/VIN/Mileage reading etc)

All got done and I got my new replacement alternator, refitted it and we're all good again :) Car made it down to Weymouth last weekend with no problems (150 miles each way, pretty much the mileage some do in their Nobles in a year!)
 
Housey said:
Block exemption legislation means it is illegal for Ford to insist on their parts being fitted by their dealers. However you have a Noble so I am unclear on the law but I would suspect it's much the same. You bought a Ford part, used it as intended and it failed. To me it's clear cut and should be replaced.

So to your point what Ford told you is illegal and perhaps you should remind them of the 2002 Block Exemption legislation so they can correct their data...
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Well, no actually. They sold him a part to fit a mondeo or whatever not for a Noble.

He'd be relying on fords goodwill, of which there seems to be plenty.
 
wesley said:
would it cost a lot more if you buy the part directly from Noble? even same part as Ford?
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Doubt they'd sell it to be honest - it's an off the shelf ford part not modified at all and the M12 has long been an obsolete model for them.

That said, if I'd had Jetstream (the Noble specialist of choice) source and fit one from Ford, presumably it would then have been 100% covered under warranty and the they would've been having this argument with Ford.
 
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