At what point is it reasonable I request compensation?

Caporegime
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18 Sep 2009
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Location
Dormanstown.
Me and my Girlfriend recently purchased a new build house.
We currently live with parents (Hers at her parents, me at mine) so this is the first time we'll have moved anywhere, let alone owning a house.

Originally it was touted to be finished January/February.
In November I got a phone call as they'd brought the plans forward and we were to move in December 15th.

We were told that if we declined, it'd be early January, which I was happy with.

Because of this, me and my girlfriend rushed preparation, we've bought all of our furniture pretty much, we've got sofas ordered (And they're now due for delivery).

We've been down the road, people have moved in next to us, the majority of people are in their houses. Our house for all intents and purposes is complete and even has a statement of completion.

I was unable to get any new information from the developer until the December 22nd, in which we were told that it'd be ready February 15th, but on the phone was told that date can't be right as the house has been completed. I was told to hold on over December and it'd be chased up in January.

We're now on January 7th and I'm no further forward, I've been told to hang on until January 9th and I'll be told a date. I've chased them multiple times, even had my solicitors doing so. I've pretty much been unable to get anything out of them since December.

The problem being of course that I've got 2 weeks booked off starting January 16th (I get an extra day off when I officially "move" house, so I'd probably have been off one day next week to complete and that, and then sort everything out from the 16th) and we've got sofas that need delivering, or I'm liable to pay for storage fees.

If come Monday I'm told that the 15th of February date stands, is it reasonable for me to ask for compensation in the way of the developer paying not only the storage fees for my furniture, but the reimbursement of the extras we paid for (So I can have like 1.5K of my money back, that frankly they're over charging for anyway)?

We've been strung along for a month, I've also got other furniture that will be past the date of a simple return if it simply doesn't go with the style we're after (I purchased because I've saved hundreds through sales, and I could return up till the 24th of Jan).

Or do I just suck it up? My girlfriend's furious, and I'm pretty miffed off too.
 
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I'd ask your solicitor to review your contract with a view to dates and possibility of them altering. I suspect there will be a clause allowing them to shift the date around, in which case you won't be liable for compensation. But only your solicitor, or someone with access to all the contracts and communication since, can advise.
 
I'd ask your solicitor to review your contract with a view to dates and possibility of them altering. I suspect there will be a clause allowing them to shift the date around, in which case you won't be liable for compensation. But only your solicitor, or someone with access to all the contracts and communication since, can advise.

It's more the messing around. They moved the dates forward. Then the constant messing around. Unable to get any information.
The build updates never happened either as one day there was no news and the next day it was basically ready.
 
We moved into our new build almost a year after the original completion date. Ended up loosing the mortgage offer because it took so long. Only thing i got out of them was reimbersment of remortage fees £400 and not paying brokers fees for setting it all up again.
 
We moved into our new build almost a year after the original completion date. Ended up loosing the mortgage offer because it took so long. Only thing i got out of them was reimbersment of remortage fees £400 and not paying brokers fees for setting it all up again.

How does something like that even happen?
Our house has been completed. We just can't seem to get moved in lol.
 
So what is the reason they have given as to why you cannot move in? Can you not visit and ask the site manager or something?

There's just been a total lack of information.
There's meant to be a meeting on Monday in regards to date disputes.

We're penned in at the 15th of February but I've been told on multiple occasions that date is wrong because everything's ready to be moved into and completed. My neighbours are in with the exact same house.

Everytime I've rang I've been basically dismissed and told to hold on.
 
why would you buy stuff before you are moved in? I've been here a year and only just getting sofas...

even the critical stuff like beds can be purchased on the day second hand, to give you time to get the furniture you want...?
 
Just keep nagging them phone up every day, be nice and polite, over polite, but phone up every day. You'll be surprised what miracles can happen.
 
why would you buy stuff before you are moved in? I've been here a year and only just getting sofas...

even the critical stuff like beds can be purchased on the day second hand, to give you time to get the furniture you want...?

Thats a bit of a silly thing to say, things like beds and sofas and even tables have to often be ordered in advance.

Why waste money and time buying temporary furniture only to then have to bu what you wanted after all later
 
Just keep nagging them phone up every day, be nice and polite, over polite, but phone up every day. You'll be surprised what miracles can happen.

Thus far I've been very polite.
But I'm 5 days away from my planned holidays. I've always been told to hang on ad the date is wrong and the period I've taken off should be my moving in period.
 
Thats a bit of a silly thing to say, things like beds and sofas and even tables have to often be ordered in advance.

Why waste money and time buying temporary furniture only to then have to bu what you wanted after all later

What kind of advance are you talking about? he lives with his parents, what kind of pressure do you think he's under to get all that in advance??
 
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