Playstation Account Hacked - Sony not playing ball

Dredd · 4 May 2017 at 16:22

I was shocked they are only open 10:30am to 7pm Monday to Saturdays, that'd just stupid now days.

V F · 4 May 2017 at 16:31

Vanquish-Storm said:
No one is forcing you to read pal. 2-step isn't entirely secure - especially when you can just contact Sony on the phone and have them change all the information anyway.

Still better than nothing at all. Nor is Sony joe public who can go into your account willy nilly and change passwords.

stoofa · 4 May 2017 at 17:08

Vanquish-Storm said:
No one is forcing you to read pal. 2-step isn't entirely secure - especially when you can just contact Sony on the phone and have them change all the information anyway.

Back on track...

I did not get a call back from a "supervisor" as promised yesterday but because I had emailed the CEO someone from his escalation team called me today.

They are still adamant that it was me that did it but because I am a long standing customer of Playstation and have never had issued before he has refunded the money it will take 30 days.

After they have verified who you are.
Of course it is secure, with 2-factor installed then nobody is getting into your account without the device you've setup to receive the key. If somebody phones up Sony and pretends to be you, they are not suddenly going to be able to get all the details changed.

MOOGLEYS · 4 May 2017 at 18:34

Good luck dealing with Sony they have the worst customer service I have ever dealt with.

Vanquish-Storm · 4 May 2017 at 18:59

stoofa said:
After they have verified who you are.
Of course it is secure, with 2-factor installed then nobody is getting into your account without the device you've setup to receive the key. If somebody phones up Sony and pretends to be you, they are not suddenly going to be able to get all the details changed.

One of their "security" was what is your contact phone number... and when they didn't have one on file they just carried on anyway.

MOOGLEYS said:
Good luck dealing with Sony they have the worst customer service I have ever dealt with.

Sorted now by someone on the executive team, but yeah you wouldn't get anywhere with the normal support team. Yeah fine they are in the UK but if all they can do is read from a script and not use common sense what's the point.

V F · 4 May 2017 at 19:11

Vanquish-Storm said:
Sorted now by someone on the executive team, but yeah you wouldn't get anywhere with the normal support team. Yeah fine they are in the UK but if all they can do is read from a script and not use common sense what's the point.

I think that is the whole point just like BT. They don't want you getting through.