British Airways - Massive IT Disruption Worldwide

Em3bbs said:
That figures, I worked for a telco who did a similar thing and the IT staff were awful, like seriously seriously bad and responsible for key and major external facing infrastructure.

The bean counters who award these type of companies the contracts are laughing, as they can show they have saved loads of money in the short term. The problems really only manifest themselves years down the line when servers haven't been patched and you'll usually find any 'IT transformation' people move fairly quickly before the effects of their 'transformation' are felt.
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Nothing beats having a group of knowledgeable people on site compared to 1000's of miles away.
 
StriderX said:
Joking right? Most low spec programming is outsourced (in fact probably all of it is).
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'low spec' - so company vital worldwide software is now relegated to low spec, and outsourced to India?
by company I mean Spanish of course, seeing as BA at now Spanish owned, or did this outsourcing of vital processes start in the BA era?
 
BA are now saying it was a power supply issue. It beggars belief that they didn't have a separate disaster recovery site.
 
Quartz said:
BA are now saying it was a power supply issue. It beggars belief that they didn't have a separate disaster recovery site.
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Don't worry, by now Tata will have raised a Dell 4hr call out for a replacement power supply for the Dell R730
 
Hikari Kisugi said:
'low spec' - so company vital worldwide software is now relegated to low spec, and outsourced to India?
by company I mean Spanish of course, seeing as BA at now Spanish owned, or did this outsourcing of vital processes start in the BA era?
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Vital parts may very well be in-house, doesn't mean all the little bits that they have no patience to code for aren't sourced to India or China. Regardless im sure this isnt the issue, but im not sure BA is ever going to release what really happened.

Edit: Seems they did release something, seems dumb enough to actually be true so whatever.
 
Obviously we can't yet say whether offshoring contributed to the delays and whether it was soley a power supply issue. But stories like this do demonstrate that IT has increasingly become a cheap commodity with companies unwilling to spend what is needed to ensure their systems are reliable, have adequate and knowledgable support and redundancy (as in failover systems).
 
Hades said:
Obviously we can't yet say whether offshoring contributed to the delays and whether it was soley a power supply issue. But stories like this do demonstrate that IT has increasingly become a cheap commodity with companies unwilling to spend what is needed to ensure their systems are reliable, have adequate and knowledgable support and redundancy (as in failover systems).
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Definitely. Some places think they can just get some contractors in to build a network, then it will run itself for the rest of eternity. They may have had some redundancy, but I wonder if anyone actually maintained it.

A lot of places purged most of their IT staff as a cost cutting measure. But now it's starting to cost them even more, as the NHS found out.
 
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Hades said:
Obviously we can't yet say whether offshoring contributed to the delays and whether it was soley a power supply issue. But stories like this do demonstrate that IT has increasingly become a cheap commodity with companies unwilling to spend what is needed to ensure their systems are reliable, have adequate and knowledgable support and redundancy (as in failover systems).
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100% agree with this statement!
 
Wonderful... Due to fly out of Heathrow at 8am, for our first family holiday in 5 years, hopefully it's mostly sorted by then!

Edit: just read the above news link, ffs :(

What's the best place to keep up to date on this?
 
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Quartz said:
BA are now saying it was a power supply issue. It beggars belief that they didn't have a separate disaster recovery site.
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i'll be shocked (ha, pun) if its solely a power supply issue.

im thinking that power supply issue snowballed into server hardware issues or data corruption (more likely because of the multiple site outage). perhaps, but obviously speculation.
 
Haggisman said:
Wonderful... Due to fly out of Heathrow at 8am, for our first family holiday in 5 years, hopefully it's mostly sorted by then!

Edit: just read the above news link, ffs :(

What's the best place to keep up to date on this?
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Their twitter and website

https://mobile.twitter.com/British_Airways?ref_src=twsrc^google|twcamp^serp|twgr^author

They have already started mentioning on their twitter feeds flights on Sunday which are cancelled

https://www.britishairways.com/travel/home/public/en_gb

And it says check with the airport feed as well.
 
[FnG]magnolia said:
The DM is a comic for the the unhinged but it still annoys me a touch that they can't string a narrative together without resorting to CAPS, quotes of dubious background, and endless twitters from anyone they can find which supports their argument.
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Sadly, and especially since it's totally untrue they have been hacked, people will still think they have and will add support to Mays more droconian IT laws.
 
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