EBay - what do i do here?

ivrytwr3

ivrytwr3

ivrytwr3

Soldato
Joined
25 Aug 2006
Posts
7,116
I recently bought a Samsung Gear VR from a seller - it wasn't cheap, it was the same price as many others, i only bought from them because it seemed like they had sold quite a few without any issues.

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItemVersion&item=122445716019&view=all&tid=1798825352002

(although the item has now been revised and shows a business address of Hong Kong)

As you can see there are UK flags all around the item and states that the item is in the UK.

However, the item that has arrived has Chinese writing on the box and the manuals etc are in Chinese - there is not one word of English anywhere.

I opened a case:

07 Jun You created a return

Reason for return Doesn't seem authentic

Comments Item is a Chinese import. The box has nothing written in English and there are no English instructions - only Chinese.

There is no mention that the item is either a grey import or not authentic. Had the listing stated anything about the item being an import/non-authentic i would not have purchased.

I paid the correct price for an original English Samsung Gear VR.

Address 530 Metroplex Business Centre Broadway Salford M50 2UE,
Salford, Greater Manchester, M50 2UE
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The seller has just replied:

hi my dear buyer, all our items are 100% genuine produced from Samsung exactly, Samsung it a Korea company and all the Samsung factories are also build up in China , so the gift box have some Chinese words on the gift box is normal , most of the items are also have difference languages on it but this is not mean it is fake item not genuine , your complaint is very unfair to me, I'm a honest seller and I also working in Hongkong Ebay, please check it clearly... this is Samsung Chinese website: https://www.samsungshop.com.cn/ I HOPE YOU ARE NOT BUSINESS COMPETITOR DISTURB thanks
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And as above, their business details now show Hong Kong and not Manchester as in the original listing.

I am concerned the item is fake or at least an import and also concerned about the warranty or lack of.

What do i do now?
 
contact samsung and tell them some ebayer is selling chinese products of theres on the UK ebay website.

maybe samsung get his account suspended
 
Live chat closed at 6pm as did phones. But have sent a tweet which is open until 9pm apparently.

It may be an original item, just not happy that at no point it was not mentioned it was an import - grrrrr!
 
We need some massive ebay area I feel...this is becoming a daily occurrence :D

Sure you'll get it sorted though. And at least it isn't broken..
 
ivrytwr3 said:
I am concerned the item is fake or at least an import and also concerned about the warranty or lack of.

What do i do now?
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Its probably a genuine item just one intended for the far eastern rather than european/UK market. Its probably grounds for return if it bothers you that much. Warranty is probably void too. Its a common thing chinese/far eastern sellers will pretend to be UK based when they aren't. The only problem with returns its a nightmare since you need tracking etc and and takes forever. Something I ordered once from what I thought was UK based but actually china took 6 weeks to arrive! It was only a couple of quid component but yeah, it happens. Good luck with that.
 
Blackjack Davy said:
Its probably a genuine item just one intended for the far eastern rather than european/UK market. Its probably grounds for return if it bothers you that much. Warranty is probably void too. Its a common thing chinese/far eastern sellers will pretend to be UK based when they aren't. The only problem with returns its a nightmare since you need tracking etc and and takes forever. Something I ordered once from what I thought was UK based but actually china took 6 weeks to arrive! It was only a couple of quid component but yeah, it happens. Good luck with that.
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They would have to provide a UK returns address if bought on .co.uk - if they do not eBay will refund the money after a case.
 
Yeah i would return it, if it's an import then i don't believe your warranty is valid in this country, which would likely mean a costly shipment to send it back to China for repair.
 
could be a grey import. Means you might not be covered in the UK warranty wise ? I know I used to buy all my lenses for my Sony Alpha as grey imports from Hong Kong as they (used to be) a whole lot cheaper. They were all legit, but were supposed to be sales stock in china / hong kong. So it might be legit item but possibly with warranty problems for you in the UK
 
wildman said:
could be a grey import. Means you might not be covered in the UK warranty wise ? I know I used to buy all my lenses for my Sony Alpha as grey imports from Hong Kong as they (used to be) a whole lot cheaper. They were all legit, but were supposed to be sales stock in china / hong kong. So it might be legit item but possibly with warranty problems for you in the UK
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That's exactly what i think it is - if it was a whole lot cheaper and it was advertised as such instead of the seller passing it off as a UK retail unit i may have been tempted ie i knew what i was buying. However, as i said, the seller stuck UK flags all over the listing, originally gave a UK address and conveniently did not display the areas of the box that contained Chinese text.
 
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ivrytwr3 said:
That's exactly what i think it is - if it was a whole lot cheaper and it was advertised as such instead of the seller passing it off as a UK retail unit i may have been tempted ie i knew what i was buying. However, as i said, the seller stuck UK flags all over the listing, originally gave a UK address and conventionality did not display the areas of the box that contained Chinese text.
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yeah that's dishonest and surely against ebay rules ? i.e false advertising
 
ivrytwr3 said:
That's exactly what i think it is - if it was a whole lot cheaper and it was advertised as such instead of the seller passing it off as a UK retail unit i may have been tempted ie i knew what i was buying. However, as i said, the seller stuck UK flags all over the listing, originally gave a UK address and conventionality did not display the areas of the box that contained Chinese text.
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Is Samsung warranty worldwide? Correct me if i'm mistaken but i think Apple is, could be that Samsung are similar.

ivrytwr3 said:
Just been on Samsung Live Chat:
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Ahh, ignore by previous my comment.
It is covered by the looks of things, it's just a nightmare to send away, best get hold of your man on Ebay.
 
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