EBay - what do i do here?

[ivrytwr3]

Some aren't reading the thread or are reading into things that aren't there.

I wanted a UK product, the seller had uk flags all over their listing with text 'genuine uk product'

Upon checking the serial number with Samsung themselves, their official response was:

The device is a genuine device, but it is showing as a non-eu device, so if there was an issue with it, it would not be able to be repaired within the EU

I wanted and paid for a uk product, part of this reason was if anything went wrong I could have it repaired under warranty.

The item is not as described, the seller has accepted a return and refund and subsequently changed their listing's to reflect they are a Chinese, not UK, company and that although their headsets are genuine they are sourced outside of the UK/EU.

I hope this clears things up a little better.

 

[jpaul]

The giveaway that this is from abroad/maybe risky, and for his other products too, is the business seller information
at the bottom of item page - no ? (irrespective of initial description)

Business seller information
HUI FAI COMPUTER .CO
YIM CHI FAI
2/F RM.4 BLK B CHUN MAN COURT,HOMANTIN,KLN ,HONGKONG
Hong Kong

Email:[email protected]
VAT number: GB 244473308
I provide invoices with VAT separately displayed.

the high number of sold items and the British flags should always raise flags too.

 

[ivrytwr3]

Again, that wasn't there on the original listing - the business address was listed in Manchester and only changed when i raised a case with EBay.

 

[Psycho Sonny]

So it wasn't suspicious at all how some random geezer on ebay has samsung products for cheaper than amazon?

 

[ivrytwr3]

I think you are deliberately trying to be obnoxious/cause an argument.

Anyway, i will say it again - the EBay purchase was no cheaper than Amazon. I paid £42 from EBay and yeterday the cheapest on Amazon was £43 (now £46). So there was nothing in the price difference to call me a cheapskate and say i was after a bargain, hence i deserve what i got.

Chill, it's all sorted - i have my refund, the seller has his item and the seller has updated his listings so no other buyer will end up in the same situation as i did.

Have a great day and keep smiling.

 

[Psycho Sonny]

not really. i have to ask why did you choose a random seller on ebay over amazon then if they were the same price? just asking for trouble. we get ebay threads on here all the time and 99% of the time they usually could have been easily avoided. just like this case you should have just used amazon which is a reputable seller.

ebay has it's place but now i would never sell anything on it with a value of over £100 because it is risky selling stuff on there as they side with the buyer not the seller usually.

buying anything - again i would only normally buy second hand or brand new from reputable well known companies as there are too many morons on there (both buyers and sellers) which is proven time and time again by these ebay threads.

i don't know why anyone would be looking for a brand new VR on there unless it was to buy it on the cheap. at least with amazon you know your well protected.

just like this thread has proven the seller was a moron for listing it the way he did and you could have bought it from amazon. this is why i no longer use ebay as much as i used to and therefore others shouldn't be using it as much either especially in situations just like this where amazon has it for the same price.

 

[llamadal]

Your protected on eBay aswell, I don't know why your still prattling on tbh, you don't use eBay? Great, why are you here?

You keep referring to threads on ocuk, thousands of transactions take place every day on eBay, we get like a couple of those threads a month? Transactions can go wrong from anywhere, as long as buyer support is available then it really isn't a problem.

Buyer bought something, wasn't as listed, everything returned - everyone's holding hands and happy.

 

[wolfie138]

"Your protected on eBay aswell,"
that is very VERY subjective. my experience is that they absolutely don't give a flying, if they can possibly avoid it.

 

[jpaul]

Your protected on eBay aswell,

unless you really push the point you end up paying for return postage, even if sellers description was at fault.
(most recently have complained about CD's described as new, but clearly been home polished, chinese goods not matching pictures)

we get like a couple of those threads a month?

I think if we did do a poll on number of ebay purchases you have a problem with per year would be >10%, that is what I experience.

He is still up to his old tricks, with misleading Manchester address, for those that do not scroll right to end to see seller business address (so what if his mate in Manchester forwards the goods)
http://www.ebay.co.uk/itm/2017-Sams...Galaxy-Note-5-S7-s7-S6-edge-U-K-/302108594295

Postage:
Free Economy Delivery | See details
Item location:
Great Manchester, United Kingdom
Posts to:
United Kingdom

that seller seems to change his id everyy 6 months ... not sure what that circumvents ? (eg his score is not reset) - need an ebay filter (firefox addon) that highlights 'anomalies'

 

[llamadal]

I've never been out of pocket when I've purchased a mis sold item, in the hundreds of things bought and sold I've had very few issues, but granted it's a small sample.

If selling a graphics card or something expensive, I get note of all serials, get a video of it working, running some benchmarks and it being packed. I actually say this on my ad aswell.

It's a hassle but I list things on eBay, gumtree and MM and see what the best option is.

 

[Scrutinize]

Anyway, i will say it again - the EBay purchase was no cheaper than Amazon. I paid £42 from EBay and yeterday the cheapest on Amazon was £43 (now £46).........

Ah so it sounds like you are looking at Amazon marketplace sellers which is no better than eBay.

When people refer to Amazon, I assume they mean as I would, sold by Amazon themselves, not a reseller fulfilled by Amazon or even a marketplace seller.

Anyway, buying electronic goods on eBay is always a risk unless from an established UK retail shop or their outlet.

 

[Em3bbs]

He is still up to his old tricks, with misleading Manchester address, for those that do not scroll right to end to see seller business address (so what if his mate in Manchester forwards the goods)
http://www.ebay.co.uk/itm/2017-Sams...Galaxy-Note-5-S7-s7-S6-edge-U-K-/302108594295

I don't think that's misleading at all, it says "Item location: Manchester" and it will be sent first class which is true?

They should probably highlight that it is an import though to avoid issues with people who won't like that. I'm not sure it would bother me for something so simple.

 

[ivrytwr3]

OK, so you buy a £1k Nikon camera off this guy - same price as the high street shops. The item breaks and you take it your local Nikon store - who say "sorry, can't repair, this is a grey import and so no EU warranty".

If i wanted a grey, i would have paid less for the item and knowingly forgoing my rights to a warranty repair for a cheaper initial outlay - you takes yer chances so to speak.

But i wanted a UK product and everything about the sellers listing was telling you this was a UK product when it wasn't - it was misleading. To those who do not understand greys, the only time they would find out it was not a UK product is if it broke and they tried to get it repaired under warranty.

Crazy that some are saying they would accept this.

 

[Scrutinize]

OK, so you buy a £1k Nikon camera off this guy - same price as the high street shops. The item breaks and you take it your local Nikon store - who say "sorry, can't repair, this is a grey import and so no EU warranty".

If i wanted a grey, i would have paid less for the item and knowingly forgoing my rights to a warranty repair for a cheaper initial outlay - you takes yer chances so to speak.

But i wanted a UK product and everything about the sellers listing was telling you this was a UK product when it wasn't - it was misleading. To those who do not understand greys, the only time they would find out it was not a UK product is if it broke and they tried to get it repaired under warranty.

Crazy that some are saying they would accept this.

Then why not buy from UK retail or Amazon (not reseller) for 100% certainty in the first place?

I completely agree with you re this eBay seller and the approach but surely if you want to guarantee UK / EU genuine product the official channels are the way to go.

 

[Em3bbs]

OK, so you buy a £1k Nikon camera off this guy - same price as the high street shops. The item breaks and you take it your local Nikon store - who say "sorry, can't repair, this is a grey import and so no EU warranty".

If i wanted a grey, i would have paid less for the item and knowingly forgoing my rights to a warranty repair for a cheaper initial outlay - you takes yer chances so to speak.

But i wanted a UK product and everything about the sellers listing was telling you this was a UK product when it wasn't - it was misleading. To those who do not understand greys, the only time they would find out it was not a UK product is if it broke and they tried to get it repaired under warranty.

Crazy that some are saying they would accept this.

We're talking about a bit of cheap simple plastic which is 40 quid, not a complex £1k Nikon camera.

I'm glad you got a refund. I know a lot of people don't like grey imports, even for cheap stuff, so they should have described it correctly.

 

[ivrytwr3]

So we should boycott all third party sellers everywhere and only buy from official retailers because of this one bad seller?

He tried to mislead people, some will know, some will not. The fact that he has sold 500+ of this item shows that some are happy with their purchases, i was not which is why my return was actioned so quickly - he was in the wrong with his listing.

 

[ivrytwr3]

We're talking about a bit of cheap simple plastic which is 40 quid, not a £1k Nikon camera.

Oh i agree - but the premise is the same - buy grey = no warranty, whatever price you paid.

 

[LeeUK]

I wouldn't have even bothered explaining why, I would have just sent it back under your DSR rights. Seller is operating as a UK business therefore you have the right to. (even if he is 1000s of miles away).