I don't know the exact details but I assumed it was one of those websites where you put in the details and the courier comes to your door, all the 3rd party really does is offer you a price comparison website and booking service. Parcel Force will just take the parcel and then measure/weigh it at the hub and if there are any discrepencies ask for more money from the customer (in this case the 3rd party). Like I said I'd ask for proof of the invoice from Parcel Force though because it could easily be the 3rd party trying it on.
Courier charging a extra £45+ VAT for delivering a item
- Thread starter 2013
- Start date
I don't know the exact details but I assumed it was one of those websites where you put in the details and the courier comes to your door, all the 3rd party really does is offer you a price comparison website and booking service. Parcel Force will just take the parcel and then measure/weigh it at the hub and if there are any discrepencies ask for more money from the customer (in this case the 3rd party). Like I said I'd ask for proof of the invoice from Parcel Force though because it could easily be the 3rd party trying it on.
Ask for their tape measure calibration certificate .
I'd do this tbh, just to shut them up, making sure to note in the letter/email that any further communications on the matter will be charged at your standard consultancy fee of £300/day or part thereof
Soldato
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Maybe it's just from habit at work. But I always take pics before I send stuff to people,companies etc! Not with measurements showing though but more to show it was packaged properly.
Hi all sorry for not replying for a feqw days ive not been getting my OC emails.
They all have this in the T & C
I thought the same and The total amount is £54.
.
Ive not contacted Parcel force because i had no details to give them and my contract was with the 3rd party.
i simply replied and asked for proof, I got the same reply again asking for money, so I asked for proof again, No reply since.
Ive had that happened before, once for dimensions which was well within the limit and once for weight.
Ive had no reply in a few days but If I do this may be a idea.
That;s a good habit but It would not have helped me. more of a size issue, Ill need to learn how to use photoshop.
They all have this in the T & C
I thought the same and The total amount is £54.
.
Ive not contacted Parcel force because i had no details to give them and my contract was with the 3rd party.
i simply replied and asked for proof, I got the same reply again asking for money, so I asked for proof again, No reply since.
Ive had that happened before, once for dimensions which was well within the limit and once for weight.
Ive never contacted them before, but i assume it would be more hassle then its worth, plus i have no proof either.
Lol, I think i should.
Ive had no reply in a few days but If I do this may be a idea.
That;s a good habit but It would not have helped me. more of a size issue, Ill need to learn how to use photoshop.
Soldato
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What's the point in lying? What happens if they call your bluff and say "Fair enough, send us the pictures and we'll cease chasing you for this charge"? Simplest course of action is to ask them to show proof the parcel was too large, as they claim.
That too.
This is a bad idea. It will often cause companies to refuse any further contact with you apart from through their their legal team.
I wouldn't lie about anything, just make it clear that you are surprised that the package was found to be too big and that you're happy to pay the fee if they can provide evidence of their claims, they should have some sort of invoice from Parcel Force. If it reaches court you are in good standing if you don't tell any lies and they'll actually have to provide evidence to win, if the thought of legal action scares you then pay up as that's probably what a lot of people do under such circumstances. You might have been scammed but there's a whole lot less stress.
edit: as I understood it the 3rd party basically have nothing to do with handling the parcel so they would never be in any position to measure it, all they do is take money from people and arrange collection based on what they've been told about the parcel, the courier does the rest. The courier could be the ones scamming the third party for all we know but I don't think it's unreasonable to ask for justification for being charged a further £45 (300% more than you were originally quoted).
edit: as I understood it the 3rd party basically have nothing to do with handling the parcel so they would never be in any position to measure it, all they do is take money from people and arrange collection based on what they've been told about the parcel, the courier does the rest. The courier could be the ones scamming the third party for all we know but I don't think it's unreasonable to ask for justification for being charged a further £45 (300% more than you were originally quoted).
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Just my luck, I've had a email this morning nothing really just telling me what i declared and what parcel force have recorded it at, they have not written anything else but i expect they want paying, still no proof.
they are now wasting my time (should i charge them for my time ?)
Its very likely but most will just pay to keep the contact with the couriers and get the payment off the end customer.
they are now wasting my time (should i charge them for my time ?)
Its very likely but most will just pay to keep the contact with the couriers and get the payment off the end customer.
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True but it would be nice to see the reply, they are ask me to pay £54 for nothing so its fair to do the same.
it's a bit annoying getting silly replies, not getting anywhere and expected to pay £54, I will likely get another email in 7 days with something similar.
I should really put in the email a small contract with a set fee and in replying without evidence they agree to pay it or something similar
I will just reply and ask them to provide evidence.
Other then this can I really do anything ?
If you inform them in advance that you will be charging them £x amount if they continue to contact you, then it could be argued that continuing to do so indicates acceptance of that term.
It's similar to how parking charges work, in that you don't actually sign a contract when you park, but by parking in the car park, you are indicating acceptance.
If it goes to court, it is then likely to come down to whether the terms are reasonable or not.
E.g. I'd you can prove repeated attempts to resolve the issue and you're only attempting to recoup a small amount to cover your time/effort then you're far more likely to get a positive result than if you're asking for £1,000 after the first letter.
Note, I am not a legal professional, but I have recently had success with this approach when dealing with NPower
Thanks, I did try to call but they have no customer number, I requested a call back but I got a missed call, live chat but the agent told me one thing but did another (helpful on chat but did the opposite)
Lastly I replied by email (I thought the other options would be quicker) and since I have requested they provide evidence 3 times now but they reply by pointing to things like T&C or parcel force.
So i have repeatedly attempts to resolve the issue but they dont really seam to be interested.
I am thinking on what reply to send.
1. tell them I tried to resolve this issue a number of times and have requested evidence but they have still not provided any evidence.
again ask for evidence.
inform them I will be charging them £x amount for each email if they continue to contact me without evidence,
my worry is i will just **** them off (better to catch a fly with honey)
2. Tell them I tried to resolve this issue a number of times and have requested evidence but they have still not provided any evidence.
again ask for evidence.
my worry here is this will just keep going around in a loop.
1. tell them I tried to resolve this issue a number of times and have requested evidence but they have still not provided any evidence.
again ask for evidence.
inform them I will be charging them £x amount for each email if they continue to contact me without evidence,
my worry is i will just **** them off (better to catch a fly with honey)
2. Tell them I tried to resolve this issue a number of times and have requested evidence but they have still not provided any evidence.
again ask for evidence.
my worry here is this will just keep going around in a loop.
I work doing palletised goods deliveries, anything that is over size is photographed with a measuring stick placed next to the item and sent to the sending depot as justification for the increased charges,this is done because people try it on sending items as say a "half pallet" where in actual fact it's taller and incurres a bigger charge.
Not saying the OP has done this, more the people he was dealing with should have provided photographic evidence.
If we send no proof we can't claim the extra cost.
They soon went quite what?
Come on man don't leave us hanging
All I know is that it's too expensive to ship anything anywhere in Belgium over 2kg which is why I use flocks of seagulls
They soon went quite what?
Come on man don't leave us hanging
All I know is that it's too expensive to ship anything anywhere in Belgium over 2kg which is why I use flocks of seagulls
Should have used African Sparrows. Their laden weight is much better known...