Caporegime
- Joined
- 21 Nov 2005
- Posts
- 42,015
- Location
- Cornwall
I chose to save a few quid and buy mine from Carphone Warehouse but I'll be buying direct from Google if I buy another Google made phone, can't beat that level of service.
**** The Official Google Nexus 6P Thread ****
- Thread starter kona786
- Start date
I just done a web chat about my failing 6P battery, long story short they sent an email with instructions that contained a link to the Play Store...
Replacement brand new Pixel XL which will be delivered next week!
They put a hold on the card for the value until they receive my phone, which ill return when i receive theirs. Excellent service considering i bought the phone on the 28th of Oct 2015!
What did you actually tell them?
Basically told them that for over 6 months I've been experiencing battery issues which has been problematic in a few occasions that i actually needed my phone.
Sounds about right, phone just shut down at 13% battery this evening.
I'm try online support from phone tomorrow
Soldato
- Joined
- 12 Feb 2006
- Posts
- 18,167
- Location
- Surrey
i just said it's been going for a while, and that i've already done a full reset of the phone which made no difference and tested for a week with minimum apps installed. if you don't say that, they will likely get you to reset the phone and wait a week first then report back to them.
indeed amazing service. 2 years later to have a brand new phone, though 1 version of of date, is pretty amazing.
indeed amazing service. 2 years later to have a brand new phone, though 1 version of of date, is pretty amazing.
I did exactly the same. Still getting my phone repaired by Huawei but it's not quite the same!
I reckon they have no stock of the 64GB Nexus 6P which is why people with that device are getting the Pixel XL as a replacement. I cancelled my 32GB replacement order, as I've decided to go for the new Pixel next week, and couldn't be bothered to faff about with the return of my current phone! Now I just hope the Pixel 2 XL is not a stupid price 
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All you do is stick your old phone in a jiffy bag and post it with the prepaid labels.
Exactly same as me, 64Gb for 32Gb Pixel XL. I don't use more than 26GB as it is so its fine for me but it did make me check my storage before accepting.
Why cancel a free phone which you could sell on to fund the new handset?I reckon they have no stock of the 64GB Nexus 6P which is why people with that device are getting the Pixel XL as a replacement. I cancelled my 32GB replacement order, as I've decided to go for the new Pixel next week, and couldn't be bothered to faff about with the return of my current phone! Now I just hope the Pixel 2 XL is not a stupid price
All you do is stick your old phone in a jiffy bag and post it with the prepaid labels.
Exactly same as me, 64Gb for 32Gb Pixel XL. I don't use more than 26GB as it is so its fine for me but it did make me check my storage before accepting.
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To be honest, my 6P is in mint condition so could still sell that to fund the new phone. But I'll probably keep it as a back up, just in case of any issues in the future. My battery still lasts over a day before needing a charge, and with infrequent use, I can't really complain about that!
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Sorry, only just picked it up.
Got a Pixel XL 32GB, even though the order said 6P, for my 6P 64GB. Bit of a bitter sweet upgrade as i'll have to delete some blue videos now but otherwise I'm pretty happy
Yep, similar time I bought mine.
I wasn't for a few days, but then as of yesterday, the notifications stated again. Very odd!
Back to working this morning for me. Strange im sure in the past its done it before.
It seems to do it after the app is updated. No idea why they would be the case though?!
Have you contacted Google support? The recognise the issue and are replacing handsets suffering from this issue.