A woman whom I used to work last week was awarded over £13,000.
She tripped over a box in a hallway, fell over bumped her knee that then swelled up. She was off work with it for the rest of the week.
A friends sister was involved in a serious car crash 2years ago resulting in multiple operations (caused by a ******** driving too fast and hitting the stationary vehicle at around 60 in a 30). He had to pay a £60 fine meanwhile despite all her injuries (multiple breaks, MH and general pains etc) the insurer has so far only coughed up £7,000 or so but has been out of work since then (note she was due to start a £30k a year job at the time)
Justice is apparently not just blind but stupid
"So far" being the point in all this no? I'm assuming from what you've said the case is still open.
I work for a Motor Insurer and as part of my role I see details around a lot of the Large Losses that come through, although I'm not involved in the settlement of claims themselves, I just see the numbers and a few of the reports. If it was as bad as you say, and there is no contributory negligence on her part then that simply doesn't look like a full and final settlement to me. These cases take to settle, the insurer needs to do their due diligence and have their own experts weigh with opinions. Realistically if she has a decent solicitor, loss of earnings and continued physical impairment can be proved then I would imagine that this case still has legs.