PC World

  • Thread starter Thread starter SPG
  • Start date Start date
I popped in my local Currys today and happened to buy some Turtle beach wireless headphones for the Xbox. Online they were showing as out of stock but had them in the store? I usually buy everything from Amazon and had been waiting for some to come into stock so was actually pleased for once. Many times i’ve walked out of Pcworld or Currys because they had no stock of an item.
 
I've only ever bought from there when they've got some ridiculous offer on.... or you are able to abuse online voucher codes.

Every store I've ever been to has had the worse sales-floor staff I have ever encountered. No knowledge, no interest, no people skills.
 
I was approached by one of their staff once when I was looking around at the TV's (only real reason to go there)....I had already checked if another item was in stock (think it was an Apple TV) but it wasn't so wasn't bothered. For some reason I decide to tell the guy I was looking for an Apple TV but had already checked online and there was none on the shelves...he then takes ages to load up a PC just to go to the Currys website that I'd been using in the house to check if there was any in stock! Then had to wait while he checked 'in the back'...surprise..nae Apple TV :p

Also returned a router once I'd bought online...was clear on the paperwork that you could return the item even after opening the box. Woman at the checkout made it awkward as possible to return it saying 'I'll do it this time but really it shouldn't be opened'. I said nothing until she had put the money back on the card..just incase!
She must have been a manager too as she was barking orders at some other staff. Complete Boot.
 
I went into PC world on Monday to see if they had any mech keyboards on display I could test before I ordered one. While testing them a member of staff walked up and had the brass neck to ask if I needed anything. Ckeeky *******! Then, when I said no thanks I was fine, he left me to it! Talk about crap customer service!
 
To be honest, i am not sure why you would expect anything but no knowledge, no interest and no people skills.

You are shopping in a place who does not hire based on experience, knowledge or social skills but rather take whatever part time students are willing to work the hours they need for the minimal pay that they offer.
 
i think the last time i went in one was about 15 years ago. i was browsing PC Games when i was asked if i needed any help...???!!!

couldn't believe it, not been in one since
 
Delta3D said:
Sounds like a good deal :p

Always amazes me how many staff they have in Currys PC World, can't look at a single aisle without being asked "Can I help you with anything?".
Click to expand...

I find this the case in most large stores, then when the time comes when you actually do want something, it's like they all disappear and watch you whilst you're looking around for one of them!
 
Their customer service isn't great but i am not quite sure what people are expecting. Some of this thread reads like this:

'PC world customer service is so bad!!!11!!1! They dont know nuffin bout anyfing! I asked them about the latest NVMe drives (even though i knew the answer already) and the 16 year old kid had to ask the manager!LOL! #amateur.

To top it off, sometimes when i am browsing and probably look like i have not found what i am looking for, they sometimes ask me if i need help! Help? I am a PC gamer, i don't do talking with strangers! I freaked out and have not been back since'
 
I was offered a job there working on the know how desk, repairing and setting up PCs, turned up and lasted a day, i was expected to deal with returns of toasters and ovens etc, working horrible hours with 30 minutes for lunch, never went back have more self respect than that. The thing is all my life I had advised people not to buy computers from there now I had to set them up and make out they were good.
 
Angilion said:
So you're pleased because you made someone's day unpleasant and ripped off a shop by being annoying about it until they ate they loss to get rid of you. If I had stooped to that level, which I wouldn't do, I certainly wouldn't then post about it as if I'd done something good.
Click to expand...
They had a choice to sell it to him or not. They chose to sell to him at that price.

Additionally, if they find dealing with customers to be so unpleasant, maybe they should consider changing their line of work?

I fail to see how a shop assistant consulting management and then agreeing to honour a ticket price, to be "ripping off" the shop.
 
Last things I've been there for needed to be either tried out, or bought to replace an item that day (kettle, can't go without a brew!). They were always the same price as elsewhere.

When it came to the TV, they were a fair amount cheaper!
 
My bad blood with them goes back before OCUK/Millennium was born.

A shop had opened in Manchester so my mate wanted a graphics card he'd seen in a PC Magazine. I rang up to confirm they had got one and we set out for the store only to be told they hadn't. I called for the manager but no apology was given.

2nd time a very similar thing at the same shop. I asked to speak to the Manager to confirm the item was in stock and once again it wasn't. This was around 140 miles of wasted time & money. My mate sent a letter to the main base but no reply.

3rd time a store had opened in Stoke and I wanted a scanner. Once again I had the Manager on he phone and he confirmed he was looking at this particular scanner I wanted and said he would put my name on it. I got to the store (about 5 miles away) and my name was on a scanner but not the one I'd asked for :( I told him this was the third time this had happened and after a while of me moaning he knocked £100 off it (this was when scanners were around £250 to £300).

About 10 years ago I walked in and saw my biker mate in there with a suit on. I asked him what he was doing and he was the floor manager :eek: He was the security guard but had been promoted. He hadn't even got a calculator let alone a computer but had the gift of the gab which meant selling from what was on the sales card but he hadn't got a clue what he was on about.

I haven't used them since and he now works in a Harley Davidson repair shop where he doesn't have to bluff.
 
@SexyGreyFox I wonder if it was your mate who helped me leave when I got escorted out of the Festival Park store because, as I was just mooching about whilst a mate looked for a new printer, I overheard a staff member blatantly lying to a customer by claiming a MX440 was a better graphics card than a Ti4400. Because I was bored to rears I politely butted in and corrected him and then told the customer that the Ti4400 they were after was considerably cheaper at a certain Stoke based specialist computer store. The store monkey went and grassed me up to the manager who then got the security bloke to escort me through the doors and off the car-park. :D
 
I find it really handy if you just can't wait for something and need a part immediately - PSU's mainly for me, had a few Samsung SSDs too, only £5 more than the best price I can find on Web the last few times too.

Got a 970 GTX from there for £160 or something like that a couple of years ago - about half of RRP!
 
just to redress the balance slightly.
When I bought a steering wheel, pedals and shifter from my local store last year, I found out a week or so later that the price had dropped. I went back in on the off chance they'd refund me the difference and although it took him about twenty minutes of faffing about on the till, he was happy to do it. He didn't have to (I'd already spoken to their customer services department and they told me it was at the stores discretion).
So no problems with them here.
 
Rroff said:
Surprised they did that as they are under no obligation to sell it to you at that price.
Click to expand...

Actually i thought they are under obligation seeing that's the advertised price? I'm pretty sure it's in law somewhere as i used it when they mis-priced a Logitech MX mouse a couple of years ago
 
robgmun said:
Actually i thought they are under obligation seeing that's the advertised price? I'm pretty sure it's in law somewhere as i used it when they mis-priced a Logitech MX mouse a couple of years ago
Click to expand...

Nope.

If the prices are constantly misleading, etc. they can land themselves in trouble with trading standards and might occasionally honour it in the light of that but a retailer is in no obligation to sell you anything. It is only once the contract is complete that they can't turn around and say "actually that was £100 more", etc. and expect you to pay the extra.

EDIT: Though we've got used to shopping in a specific way the prices are only actually a guide in theory either party could bargain or negotiate before a sale with neither obliged to enter into a sale without both agreeing.
 
You must log in or register to reply here.
Back
Top Bottom