I always love threads like this, where most people refer to door staff as 'thick necked bouncers who love cracking skulls', assume that they are all just itching for a fight and so on. Most of the time that hate comes from the very same special little darlings that drink too much at the weekends and find themselves squaring up to the in the suit.
While not granted any special status by law, most law enforcement rely upon door supervisors to act as frontline responsible adults in ensuring the safety of those both within and without the premises. Local law enforcement do not have the resources to adequately patrol every pub/club in a city centre, so they trust that the door supervisor can exercise the correct judgement in most situations.
Were mistakes made, yes, of course there were, no plan escapes the first engagement. But the video does not show the whole story. At what point were the police notified of the impending trouble? How quickly did it escalate?
Twenty years ago, yes, you probably would have found bouncers to be the stereotypical thugs, because there was no regulation. These days there is, there are mandatory training courses, physical intervention assessments, licensing. I know very few card holding security staff, who would risk their jobs, just to have a bit of fun cracking a skull
"oh yeah mate, on saturday night I smashed this kids skull in, and now I've lost my DS license, so I am no longer allowed to work my day job, so I guess I'm on the dole now.."
Its just not going to happen.
In the end, I think that the response was reasonable, possibly a little excessive, but what do you want from a door supervisor? For them to stand there impassive and take it? What makes the drunken idiots so special?
Ask yourself this, if I were to walk up to you while you are at work, get in your face, start screaming abuse at you and pushing you around, what are you going to do? Because I can guarantee you won't sit there and take it for very long.