Where do I stand with amazon?

MrRockliffe said:
Unfortunately, you've posted in the wrong place - you see, various members on here walk on water, and this is the perfect thread for them to show how not perfect you are.
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Please say where this has happened.


MrRockliffe said:
Amazon offer a price drop guarantee, one of the reasons you purchase from them. They're then saying that they won't honour it, but will give you 10% of the 20%. You're then told you're not entitled to anything.
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His TV was not in the promotion, Amazon confirmed that in the first conversation so there is no refund due. Their only mistake was offering the 10% discount and then not doing it but that can easily be put down to simple human error. At no point in time was the OP ever entitled to a retrospective 20% discount on an item that's not in a promotion.

MrRockliffe said:
That's a bit of a crappy situation - it's really annoying being told different things by different advisors that apparently work for the same company, even more so when it's costing you a fair amount of money!
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Again, his TV was not in the promotion so how has he lost any money? He has his TV at the advertised price and if it was still on sale now it wouldn't be any cheaper.
 
Amazon's price matching policy or lack of is an annoyance, especially when you have only just received an item and you see they are selling it for a good deal cheaper than what you paid a day or two earlier. I get that it's sods law if it's been a few weeks, but Amazon should give confidence that buying from them at any time isn't a gamble that your product will wildly swing in price from one day to the next.

It's usually worth ordering at the cheaper cost when this occurs, opening the box of the new item you receive, putting the return label into that and sending the new one back. This shouldn't be the case and is purely wasteful on shipping resources and has the same net result only it's also cost Amazon more to ship you a duplicate product.

However I do echo what others have said here, your TV was probably not in the range that had 20% off on the warehouse deals, a lot of things weren't, and if that's the case you can't really expect a partial refund. Also if your purchase wasn't a warehouse deal you can't expect any price match against a warehouse price in my opinion, it's pretty risky buying a TV from a warehouse deal as they could have all kinds of problems and they aren't easy to ship back. In fact I'd say Amazon is not the place for big bulky items at all.

For TV's I'd go John Lewis or RS personally, Currys if the price is good but god help you if you need to return it to them.
 
I've done the same as the OP tried to do multiple times and they've always done it. They've even matched prime and lightning deals etc. Guess you got unlucky!
 
dbmzk1 said:
I've done the same as the OP tried to do multiple times and they've always done it. They've even matched prime and lightning deals etc. Guess you got unlucky!
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They used to for me as well within 7 days, but more recent attempts they never refund price differences. To be fair I rarely ask for it but if something is £50 cheaper a day later, then hell yes I want that £50 in my pocket!
 
I had a similar thing with Amazon and SONOS I bought about £1700 worth and then they had a sale...I got over £300 refunded which I then spent on more SONOS.
 
The customer service clearly made a mistake and should have been handled better however I agree with others here, you bought it at x price and its now dropped so you feel owed money?

If you wanted to pay less why buy it in first place. This is why returns for companies like this are a pain.

I used to deal with returns and was annoying perfectly working good products returned due to some one feeling self entitled.

Items go on sale all the time, bloody hell my TV dropped a further £100 a month after I got it but it is what it is, I paid a price I was happy with at the time
 
OK I'm back and I've read what people have said with a pinch of salt. I get things drop in price, however my item was dropped within a certain window in which they state I'd be refunded the diff. If it was like 2+ months sure bite the bullet, but it wasn't. It was 4 days. Hell if I didn't have prime it wouldnt of been delivered by today so I'm perfectly within my rights.

Amazon have got back to me and refunded me the amount due with ease, they also agree it was handled poorly and gave me 6 months free prime.

But some people know better eh...

Thanks for the people who helped and didnt cast judgement on me.
 
Glad you got it sorted. You must admit that there was a lot of confusion in your original posts though. Things weren't making a whole lot of sense and I think a lot of us here were applying more general rules rather than whatever it was in this situation because we were struggling to make sense of it :)
 
HungryHippos said:
I do not think they do this anymore, I doubt you will find anything to back it up.
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ah ok. op seems very clear though that they have seen it in t's&c's - they've stated it a few times now. i for the life of me can't see it anywhere - but then i'm not very good at reading the small print :p . maybe @xraycat87 can you confirm/deny for us?
 
Thekwango said:
ah ok. op seems very clear though that they have seen it in t's&c's - they've stated it a few times now. i for the life of me can't see it anywhere - but then i'm not very good at reading the small print :p . maybe @xraycat87 can you confirm/deny for us?
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These are some bits of what they said to me last time I tried it on a much smaller product, assuming this is still the case you would be very lucky to get someone one live chat who would refund you the price difference:

Unfortunately we don't have an option.In this case I request you to return the item for the full refund and place a new order with the available low cost

I'd glad to help you with the price difference, but as per our Standard policy, we are not authorized to issue the price difference refund

We do have some policies that we have follow it.
If we have an option to refund you the difference, I would have definitely done it for you in the first instance

Then a supervisor said:

I understand that you want to get the price match for the item.
I am afraid we are unable to match the price of the item. So the only option is to return the item back to us for full refund and place the new order.
 
HungryHippos said:
These are some bits of what they said to me last time I tried it on a much smaller product, assuming this is still the case you would be very lucky to get someone one live chat who would refund you the price difference:

Unfortunately we don't have an option.In this case I request you to return the item for the full refund and place a new order with the available low cost

I'd glad to help you with the price difference, but as per our Standard policy, we are not authorized to issue the price difference refund

We do have some policies that we have follow it.
If we have an option to refund you the difference, I would have definitely done it for you in the first instance

Then a supervisor said:

I understand that you want to get the price match for the item.
I am afraid we are unable to match the price of the item. So the only option is to return the item back to us for full refund and place the new order.
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not quite sure what your post is saying, sorry.
i'm looking for the op to point to the t's&c's they have said cover this. they have been pretty clear and have mentioned a couple of times now. i'd like to see their take on it as i persoanlly cannot see anything that would cover this claim.
 
you could be cheeky and if you can afford it, buy it again at a discounted price and after it comes, send it back using the first order you created.. the benefit is that you wont have to pack your original TV.

Edited: I see you have sorted your issue.
 
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So many threads on here end up being a complete mess because people can't communicate factual information clearly and instead just spew some vague combination of words out onto the page.

In a lot cases it's hard to imagine that the person asking for help doesn't see that they're pretty much the major cause of their problems and also the main reason why other people are struggling to provide constructive advice.
 
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