Accidentally made 3 orders

[Rachid Khamlichi]

Hi I accidentally made 3 orders of the same order because it kept saying order failed but on order history it states I made 3 orders. However, I received 1 confirmation email does this mean I'll hopefully only receive one order?

Also I ordered the stuff before 2;00 for next day delivery although I have not received a dispatch email? Does anyone know if this is normal?

Thanks guys

 

[orbitalwalsh]

Hi I accidentally made 3 orders of the same order because it kept saying order failed but on order history it states I made 3 orders. However, I received 1 confirmation email does this mean I'll hopefully only receive one order?

Also I ordered the stuff before 2;00 for next day delivery although I have not received a dispatch email? Does anyone know if this is normal?

Thanks guys

Had this once or twice. Few times OCUK catch it out before payment leaves and sometime afterwards and takes up to 5 days for refund (bank)
Always best calling though

 

[Rachid Khamlichi]

Had this once or twice. Few times OCUK catch it out before payment leaves and sometime afterwards and takes up to 5 days for refund (bank)
Always best calling though

Thanks I realised after closing time will call tomorrow. Do you know about the fact I got no dispatch conformation for next day delivery by any chance

 

[orbitalwalsh]

Thanks I realised after closing time will call tomorrow. Do you know about the fact I got no dispatch conformation for next day delivery by any chance

Not likely be caught , what does order history say on ocuk account ?

 

[Rachid Khamlichi]

Not likely be caught , what does order history say on ocuk account ?

Order made 2:13
Order made 2:16
Order made 2:24

All of them are identical £1100 each
And only got one order confirmation email

 

[orbitalwalsh]

Order made 2:13
Order made 2:16
Order made 2:24

All of them are identical £1100 each
And only got one order confirmation email

So no updates of order processed , order picked, order dispatched , order canceled ?

 

[Rachid Khamlichi]

So no updates of order processed , order picked, order dispatched , order canceled ?

nope I guess it has nothing has been done, OC are really bad at communication

 

[CaptainRAVE]

nope I guess it has nothing has been done, OC are really bad at communication

Should have phoned them. Would have been sorted immediately.

 

[Rachid Khamlichi]

Should have phoned them. Would have been sorted immediately.

Like I previously said I found out after they were closed

 

[Werewolf]

If you ring them or post in the customer service section they will be able to confirm what will happen.

From memory (not being a shop employee), the system flags up exact duplicate orders and only processes one or something like that.

 

[Rroff]

From memory (not being a shop employee), the system flags up exact duplicate orders and only processes one or something like that.

Dunno about OcUK but where I work if a customer orders multiple times of the same thing or 90+% match it processes the last one and flags it for someone to look at. I'd assume OcUK does something similar.

 

[Schizo]

nope I guess it has nothing has been done, OC are really bad at communication

Of course they are bad at communication....they are closed

Wait till they open and I'm sure it will be sorted in a few minutes.

 

[Iron-man]

I have found really helpful, as above if you post in the customer section they will sort it for you

 

[angel102]

had something similar a little while ago, was due to my bank stopping the transactions because I barely used the card recently(as in at all for about 2 years) but not actually telling me it was the bank, was a little frustrating but after eventually figuring out the problem and having a word with the bank as well as an email to customer service here everything was fine, recieved my order and was only charged once anyway.

 

[Iron-man]

Assume the OP got a happy outcome?