BT Prices rising again!

The1nonly1 said:
How do I move to another supplier such as Plusnet. Do I cancel with BT then immediately order with Plusnet?
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Do as I did today.
Ring 08007831401 and wait (about 5 mins)
Tell them you had the email about the price increase and you wish to hand in your 30 day notice. They will, as he said "Press the button"
Go to Plusnet (or other provider) and order new package.

I have had to take out a new 18 month contract 3 times in the last year. I have had enough of that thank you. Said goodbye after nearly 14 years. If I want to go back I can always sign up again in the partners name :D
 
Simps said:
Do as I did today.
Ring 08007831401 and wait (about 5 mins)
Tell them you had the email about the price increase and you wish to hand in your 30 day notice. They will, as he said "Press the button"
Go to Plusnet (or other provider) and order new package.

I have had to take out a new 18 month contract 3 times in the last year. I have had enough of that thank you. Said goodbye after nearly 14 years. If I want to go back I can always sign up again in the partners name :D
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Thanks, I'll give this a go.
 
El Jimben said:
Same here. I'm currently paying £37.99 for phone, 55Mb fibre & BT Sport but with my intro offers expiring and with the price hike, I'd be paying £70 odd a month from September. I can get the same package from Plusnet with up to 80Mb fibre for £41.99 for 18 months & get £95 cashback in the process :cool:
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Do Plusnet offer TV Packages?
 
Hyburnate said:
Do Plusnet offer TV Packages?
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No, broadband and phone only - they don't do TV packages as such, but you can get BT Sport with them for £5 a month. Not sure how it works though, whether you can watch it on your phone/laptop or they supply something that plugs into the tv akin to a Amazon stick.
 
AWPC said:
I pay £60 a month & the speed keeps steadily dropping year on year by around 5-6Mbps.
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We currently pay £75 a month and the best speed we've ever had is 0.75Mbps.
GC have been digging up the road since the end of last year, but now they're back doing it again, for some reason.
 
bremen1874 said:
How? Why?
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Direct Debit. Because they'll cut us off if we don't.

Nah, this is the one and only option ever available to us. Started as £48 for landline (yes we use it) with various free call deals, plus Unlimited broadband at the highest available speed... which in our case is "up to" 2Mbps. To this day, they cannot give a minimum guaranteed speed, because there isn't one.
No-one else can supply us, so we're stuck and lately BT have been hiking prices because we're using more data and it's a Fair Use thing.
I can't be arsed to spend 3 hours waiting on their customer services line for some Indian bloke whose accent is so thick not even his own mother can understand him... so the very moment GigaClear say it's available, I'm ripping their ******* arms off to take what they're selling!!
 
@ttaskmaster those prices are extortionate though? You can get a much better deal...

Why can no one else supply you? Last I knew, if you have a BT/Openreach line, then any DSL provider can supply to you (PlusNet springs to mind)
 
Sparx said:
@ttaskmaster those prices are extortionate though? You can get a much better deal...

Why can no one else supply you? Last I knew, if you have a BT/Openreach line, then any DSL provider can supply to you (PlusNet springs to mind)
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Many providers, including Sky won't supply a DSL service below 2Mbps. It just asking for complaints and grief and engineer visits when they can't do anything. No chance of VDSL coming? Too far from the cabinet?
 
Sparx said:
those prices are extortionate though? You can get a much better deal...
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I've tried, the wife has tried, two very tech-savvy friends on here have tried.
BT only and only this one package offered.

Sparx said:
Why can no one else supply you? Last I knew, if you have a BT/Openreach line, then any DSL provider can supply to you (PlusNet springs to mind)
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BT have two databases. OpenReach have two databases. If ever I phone up, asking for super-duper internet from them, they check all four.
One database from each says yes, the other says no.
Anyone else be it Vodafone, Sky, Virgin, PlusNet, who offers me better internet will still end up checking those same databases.
There was even an OCUK member who works for Sky and said they'd sort it out. Gave them my details, they said they'd put it through the channels and get it to the relevant team who would sort it out. Several chaser emails over a few months and not one reply... I assume because they cannot supply me.

MissChief said:
No chance of VDSL coming? Too far from the cabinet?
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No idea. Lookups say 1788m, ADSL, ADSL2+, FTTC Available from 30th May 2012....
 
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Are you in the sticks? Do your neighbours have a service?

2Km out should get you a lot more than sub-1Mbps service. Your line is knackered or it's aluminium.
 
ttaskmaster said:
I've tried, the wife has tried, two very tech-savvy friends on here have tried.
BT only and only this one package offered.


BT have two databases. OpenReach have two databases. If ever I phone up, asking for super-duper internet from them, they check all four.
One database from each says yes, the other says no.
Anyone else be it Vodafone, Sky, Virgin, PlusNet, who offers me better internet will still end up checking those same databases.
There was even an OCUK member who works for Sky and said they'd sort it out. Gave them my details, they said they'd put it through the channels and get it to the relevant team who would sort it out. Several chaser emails over a few months and not one reply... I assume because they cannot supply me.


No idea. Lookups say 1788m, ADSL, ADSL2+, FTTC Available from 30th May 2012....
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So what does the BT dslchecker show? And Openreach?
 
I moved to Plusnet today. I found BT's price increases a real ****boiler & left out of principle more than anything else.
Switch was easy; connection was live before 12AM so less than 24hr downtime.
 
Caged said:
Are you in the sticks? Do your neighbours have a service?
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Just under a mile south of M4 J11, so not really. Barely at the start of any sticks.
We have AWE out the back of us and several large industrial estates within shooting range. We're just not right next door to anything big.

MissChief said:
So what does the BT dslchecker show? And Openreach?
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BT DSL:
VDSL Range A (Clean) 7.5 2.8 1.2 0.8 2 Available
VDSL Range B (Impacted) 6.4 1.8 1.1 0.5 1.4 Available

OpenReach:
Exchange name: Reading Spencers Wood
Exchange status: Fibre enabled
Cabinet number: 6
Technology: FTTC
"Great news, you may be able to order a fibre service.
Check with one of *these* service providers to see if they're offering fibre in your area"

I checked with several providers - They can all give me fibre, but the maximum quoted speed is still only 2Mbps.
 
ttaskmaster said:
Just under a mile south of M4 J11, so not really. Barely at the start of any sticks.
We have AWE out the back of us and several large industrial estates within shooting range. We're just not right next door to anything big.


BT DSL:
VDSL Range A (Clean) 7.5 2.8 1.2 0.8 2 Available
VDSL Range B (Impacted) 6.4 1.8 1.1 0.5 1.4 Available

OpenReach:
Exchange name: Reading Spencers Wood
Exchange status: Fibre enabled
Cabinet number: 6
Technology: FTTC
"Great news, you may be able to order a fibre service.
Check with one of *these* service providers to see if they're offering fibre in your area"

I checked with several providers - They can all give me fibre, but the maximum quoted speed is still only 2Mbps.
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I suspect you'll get more than 2MBps as the checker suggests 2.8-7.5 but it's still not fantastic. Better than what you're currently getting. It might be worth ordering just to see what you get, but make sure you can roll back if it's not suitable.

LRVDSL will benefit you when/if Openreach roll it out.
 
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