O2 data problems

One of the BBCs consumner experts is at it again, telling people they have a good change of claiming consequential loss due to breach of contract.

https://www.bbc.co.uk/news/business-46464730

But it's not a breach of contract as they don't guarantee to be fault-free.

O2 Business T & Cs
4.2
O2 does not guarantee that the Services will be continuously available and/or fault-free.
The Customer acknowledges that faults may occur from time to time, provided that any specific availability
or service levels agreed between the parties or as set out in a Service Schedule will take precedence.

The ebay example is particularly silly.

Omeran Amirat said he had been a loyal O2 customer for a long time. He said he had bids on eBay on Thursday morning but he could not do them because the O2 network was down. "It's Christmas, the budget's tight for me, there were presents I was supposed to be buying for my daughter and my son on eBay today. They've gone now."

He said he had lost the bids and "O2 are responsible".
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No mate you lost because you didn't have bids on that were high enough to win, you were just intending to bid on them.


And there was a 20 hour outage in 2012, they give small refund and a token payment.
So the chances of any making a succesfull claim for consequential losses are extrememly low.

https://www.independent.co.uk/news/...o-make-a-claim-for-compensation-10278960.html
 
(GiffGaff) Still having texting issues. Either multiple repeated texts are being received or mine fail to send, grrrr.
 
Wasn't even aware of this until I saw it on the news and I'm on O2. I have WiFi at home and at work so didn't even know about it. Feel bad for all the teenagers who couldn't post selfies of themselves in shopping centres and parks though.
 
This outage cost us thousands. There is a bigger issue here than not being able to post selfies.

Our blood couriers all use o2 and GiffGaff. Certain petrol stations/Fuel card issuers use that network too. 6 Drivers unable to pay for fuel.
Because the network went down not all collection requests were able to be put through in time which meant we had to send out extra drivers which had the knock on effect of missed TAT targets.

We've had this before when the 101 service went down last year'ish. We've all become so reliant on the mobile networks that when something like this happens it creates bigger issues than not being able to post a selfie on instagram........
 
I don't want to be argumentitive but that's what happens when you don't have any redundancies built into systems. These things can and do happen to all service providers at some point. It's short sighted not to have a plan B as this little incident showed only too well. The providers even say in the small print they do not guarantee constant service.
 
FishLicker said:
I don't want to be argumentitive but that's what happens when you don't have any redundancies built into systems. These things can and do happen to all service providers at some point. It's short sighted not to have a plan B as this little incident showed only too well. The providers even say in the small print they do not guarantee constant service.
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I agree. Even with how reliable modern networks and systems are, you have to have a DR/BCM plan if your business depends on the availability of the network. You could have the best hardware installed by the best engineers but there's always a chance that something could fail and any resilliency offered by the service provider may not kick in. You could pin the blame on the SP and say it's their fault for not testing their own BCM strategy but not having a backup solution yourself especially when you're talking an emergency service or blood carrier, why put yourself in that position?

From my experience these things are normally down to money. You have a system architect telling management to spend X-Y-Z on additional hardware or software but they're not interested in paying for something they may never need.
 
agw_01 said:
You could pin the blame on the SP and say it's their fault for not testing their own BCM strategy but not having a backup solution yourself especially when you're talking an emergency service or blood carrier, why put yourself in that position?
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Agreed, the irony is flippin amazing. :D

Maybe don't rely solely a single service that is primarily used for 'posting selfies'.
 
ChrisD. said:
Which is your own fault, or fault of your business and not O2. It's in the contract that there is no guarantee or SLA for service, therefore mitigation should be made such as a fall back network etc.
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How do you know what is in our contract with our service providers?

I'm sure the compensation that o2 have offered us is an admission of fault

You can't have redundancies in place for every eventuality either
 
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