Hugo Boss refused to offer refund

The problem is for a company like Hugo Boss people will literally buy the clothes, wear them on a night out and then return them. So they become a high end clothes rental company that charges nothing if they simply refund every return for no reason.
 
mattyprice4004 said:
I miss working in retail.
'I KNOW MY RIGHTS' (no you don't)
'THE LAW SAYS I'M ENTITLED TO A REFUND (no you're not)
Extra points if you used the words 'rights, law, disgusting' at the shop when trying to return them :p
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Cheers for the flashbacks.
My favourite was always "It's not fit for purpose I want a refund! I'm entitled to a refund! XYZ Says so!"
This is right after they dump whatever it was on the desk in front of you.
This is going to be a great day...
 
Sparky__H said:
Cheers for the flashbacks.
My favourite was always "It's not fit for purpose I want a refund! I'm entitled to a refund! XYZ Says so!"
This is right after they dump whatever it was on the desk in front of you.
This is going to be a great day...
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Binners gonna bin
 
For sale items I understand why they wouldn't want to refund. They will likely have had a sale to clear old stock. You now bring that stock back and the sale has ended so they have no time to sell it or space for 1 style of trousers to be.

I don't blame them for not wanting it back
 
inferno said:
No I'm not but I imagine if you speak to most women, which represent a large proportion of clothing shoppers, they return clothes quite often.

If you buy something from a quality retailer like John Lewis or M&S you expect to be able to return it no questions asked if the product is not used or damaged. My mother even returned something from IKEA which was in the damaged and marked down section. Policies like these make them retailers you are happy to spend your money at on a whim.
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Surely they are just the same proportion of men? I don't see 25% of the population walking about naked.

Also, you looked like you going to go mad. In a shop. Get a grip, kid!
 
Ahleckz said:
Surely they are just the same proportion of men? I don't see 25% of the population walking about naked.

Also, you looked like you going to go mad. In a shop. Get a grip, kid!
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I would guess you will find women purchase more clothes than men in the UK.

Get a grip when it looks like I just wasted £300 because they have a worse returns policy than Uniqlo, Zara, H&M or a department store selling the same brand 50 metres away?
 
inferno said:
I would guess you will find women purchase more clothes than men in the UK.

Get a grip when it looks like I just wasted £300 because they have a worse returns policy than Uniqlo, Zara, H&M or a department store selling the same brand 50 metres away?
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Yes as that is after all your own issue so the anger should be pointed at yourself only, not towards the person behind the desk.

The policies are set and this is not at all uncommon

You made a mistake and thought you could buy sale clothes for £300, which to you is a lot clearly, and then hope to return them later.

Anger is not the reaction you should have had to the store clerk
 
If I am not familiar with a shops return policy I *always* ask at the point of sale, even if I don't expect to return it. This is especially important during sales when policies can differ. It's just basic common sense.
 
Surprised the OP is surprised at having difficultly returning shop purchases. Once they have your money, you ain't getting it back.

Just buy everything online, even clothes.
 
So, this thread went about as well as could be expected...

As far as I was aware, it’s normal for sale items to be exchange only and not refund. That’s part of the deal for getting it cheap.
 
Fairly sure the answer is no said:
For sale items I understand why they wouldn't want to refund. They will likely have had a sale to clear old stock. You now bring that stock back and the sale has ended so they have no time to sell it or space for 1 style of trousers to be.

I don't blame them for not wanting it back
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Yup, it's a pretty common policy across retailers.
There is also the fact that they might have to continue dropping the prices, so if you buy a product and return it a week later, it might now have another 20% off the sale price, which they have to put back on the shelves. If you hadn't taken the stock away, somebody may well have bought it at that original sale price.
 
Why would you go into a shop, try on clothes and decide you want to buy them, then change your mind later :confused: whole point of going into a shop to buy clothes is you see them on yourself so you don't have to return it if you don't like it.

If for whatever reason you thought you might need to return it then you would check the returns policy before buying it.

It's all simple common sense. No sympathy for you OP as you are very badly in the wrong here.
 
I go into M&S and browse the wine section, i am looking for a rioja or shiraz, whichever is more expensive for a gift.

There was another guy who walked up at the same time as me, and there was a security guard watching us.

So after 5 minutes of both of us looking, the guy just grabs a cheap house wine for £5.95 and downs half the bottle.

I understand he probably wanted to steal it and realized the security guard is watching him, so he figured downing as much as he can is probably a good idea.

What i do not understand is why he didnt go for the £30-£40 bottles? And why the OP buys something he does not want.
 
platinum87 said:
I go into M&S and browse the wine section, i am looking for a rioja or shiraz, whichever is more expensive for a gift.

There was another guy who walked up at the same time as me, and there was a security guard watching us.

So after 5 minutes of both of us looking, the guy just grabs a cheap house wine for £5.95 and downs half the bottle.

I understand he probably wanted to steal it and realized the security guard is watching him, so he figured downing as much as he can is probably a good idea.

What i do not understand is why he didnt go for the £30-£40 bottles? And why the OP buys something he does not want.
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The £30 bottle has a cork whereas the £6 bottle has a screw cap and thus easier to open and quickly down.
 
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