Hugo Boss refused to offer refund

inferno said:
No I'm not but I imagine if you speak to most women, which represent a large proportion of clothing shoppers, they return clothes quite often.

If you buy something from a quality retailer like John Lewis or M&S you expect to be able to return it no questions asked if the product is not used or damaged. My mother even returned something from IKEA which was in the damaged and marked down section. Policies like these make them retailers you are happy to spend your money at on a whim.
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They don't
 
I want them. Now I don’t want them.

I’d be pretty miffed if I was the shop.

Next time shop online and check whether you can get a refund on sale items before you buy.
 
Ahleckz said:
Surely they are just the same proportion of men? I don't see 25% of the population walking about naked.
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Women buy a lot more clothes, walk in to any charity shop and compare the ammount of ladies to mens items for an example of how massively different the split is.
 
Exchange only or ‘sales are final’ is standard on clearance items, including from retailers like Debenhams and M&S.

As others have said returning items bought in store is well over your statutory rights unless it’s faulty.

Moral of the story, don’t buy something unless you actually want it. Serial returners ultimately push up the prices for everyone else.
 
Ocean Breeze said:
I want them. Now I don’t want them.

I’d be pretty miffed if I was the shop.

Next time shop online and check whether you can get a refund on sale items before you buy.
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Indeed, who's to say the OP didn't buy them, wore them to the Otterbladder Bowling Club's Annual Dinner Dance, then tried to get a full refund
the next day.

I believe females enact this risible ploy all the time.
 
MikeTimbers said:
I thought the Otterbladders was men only?
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I was talking generally, my servants tell me u toob is full of young gels under the mistaken impression we are all interested in which
leggings [out of the dozens they will invarible try on] will enhance their arse while at the same time not showing a camel toe [ whatever that is ].

I suspect all these garments will be returned, even though they have been in close proximity, if not contact upon, women's lady parts.
 
Op gets told by wife they are bad
Op gets told by shop he cant return them
OP gets no sympathy from ocuk

Ironically having bought trousers op Is the only one not wearing any!
 
I'm slightly surprised by the hostile approach most posters elected in this case. I'm even more surprised by the tone of the posts by people who worked in customer service and are now flashing back to "stupid people trying to return things". Of course they should be able to return stuff if they don't like them, what the forking lift is wrong with you lot? The purpose of a sales person behind the counter is to make customer happy, not to defend their employer from suckers who want to return things. We don't need stores for anything else, but to improve customer service over online purchases. And it's douchebag **** like this that will (very soon) kill High Street Retail. End of a second decade of twenty first century, and such a dickensian approach to sales.

Now, double-u tee ef does £300 worth of trousers on sale at Yugo Bowz look like then? A container lot?
 
v0n said:
Of course they should be able to return stuff if they don't like them, what the forking lift is wrong with you lot?
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Perhaps some people realise that people who over (ab)use returns processes for goods push the price of goods up for the rest of us?

This is equally valid whether its physical clothes stores or online etailers for example where people come on these forums with their tales of returns of working electrical components and are surprised that get a frosty reception from some people.

v0n said:
The purpose of a sales person behind the counter is to make customer happy
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No its not.

The 'purpose' of sales people is to represent the best interests of the company they work for. Such interest may align with what a customer wants but don't always do so.

People can and do try to abuse returns processes. It's not wise to seek to appease such 'customers'
 
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