Virgin Media Discussion Thread

Had full speed again for the first time in months last night, hopefully they've fixed it early instead of the April date they originally gave me.
 
Does anyone know how to find out where Virgin Media cable enters the property at all? Is there a standard box and if so what shape and colour is it?

My house has steps leading up to the front door and so is off the street and I'm curious where it enters.
 
Something's definitely changed getting speeds like this now in peak hours instead of anywhere from 10 to 80.

8000740237.png
 
Spoke to VM this morning they say still high utilization in the area and April is still the fix date, will monitor again tonight to see if it's still better.
 
The problem with virgin is that pings are all over the place and that is why I left them after testing it for few days (that and also not always getting full upload speed in peak hours).
On fttc I'm always getting max upload speed and pings are alway the same (~7ms).
With fttc (currently sky) I can stream games to a pc at work and it works flawlessly and never drops frames (always 60fps) where with virgin it was unplayable at all.
 
Have had Virgin for three months now, and while it's much faster (200Mbps) than the Sky BB I had before the wifi signal seems patchy at best. I get a lot of issues when streaming (e.g. Netflix or Prime will stop streaming and either say poor connection or low bandwidth), and a poor signal in other rooms which means phones and laptops sometimes lose their connections.

I'm using the standard supplied router but think I may need to upgrade it soon.
 
ChrisD. said:
Try wired first as it may be the VM network itself.

I couldn't stream 1080p YouTube but Speedtests showed speed was fine.
Click to expand...

Happens regularly. I'm planning on getting the TV and PS4, and my desktop wired but it's annoying the we lose signal when using the laptop etc in parts of the house.
 
Yeah had mine yesterday, only 350GB or something (only me using the connection), was expecting it to be a bit higher but nothing close to that!
 
Last edited:
Praetorian said:
Has it been installed yet? Would really appreciate you doing some tests of the throughput as I'm giving consideration to going back to Static from Dynamic
Click to expand...

I got an install date — 7th of Feb. Hopefully, everything works out OK, and it'll be set up pretty quickly. I can't see it taking too long all they need to do is switch the router/modem and do some line tests.
 
chaseyx98 said:
Funny enough been with virgin just before chrismas after changing from sky sky is terrible I’m currently getting 200mb for £37 a month but this months is 100 for a reason it didn’t say that in the TnCs
Click to expand...

You can get a copy of your contract from the Virgin Media account page.
 
chaseyx98 said:
What I mean is it says £37 a month why is the first bill double? This month was suppose to be 62 with the activation fee somehow it was 100..
Click to expand...

Yeah, I got that. I meant you can check your contract to see if you missed anything. If not, you need to phone Virgin.
 
Cromulent said:
I got an install date — 7th of Feb. Hopefully, everything works out OK, and it'll be set up pretty quickly. I can't see it taking too long all they need to do is switch the router/modem and do some line tests.
Click to expand...

Nice! It's normally a straightforward install:
  • Hook up the Hitron to the COAX cable that's already there;
  • Confirm the line stats and fit any attenuators/boosters needed (if the engineer has them, see note below!)
  • Engineer (won't be the normal VM guys as they're "apparently" not trained for VM business installs) will phone the business activation line;
  • Upto 60 minutes for the activation to be successful (the engineer will stay there until it's online);
  • Two or 3 speedtests (through good old Speedtest.net) and the results will then be phoned back to the activation line as a reference;
  • Clean up
Nice and simple! The static IPs take a while to filter through unlike the Dynamic ones though due to the GRE tunnel but the engineer won't leave until its on. One thing is that you "may" not get full speed out of the install straight away - the initial speedtest only gave 20-30mbps but gradually increases to the maximum over 30-60 minutes.

Note: May be worth getting some of the attenuators from ebay as VM don't hand them out to their engineers anymore - any that are used now were already with the engineer or "taken" from other client installs :( Bit cheeky to be honest. If not, they'll install another piece of kit (not sure of it's name as engineer didn't need one) that will take some of the upstream bandwidth to put onto the down speed. Surprised them by having a full collection of all the attenuators :D
 
You must log in or register to reply here.
Back
Top Bottom