Advice on potentially rejecting a 5 week old car

Thanks for the further posts and advice.

Courtesy car was swapped for a like for like model yesterday. The dealer had basically buried their head in the sand on Thursday/Friday and when VW HQ got in touch and she told them it clearly kicked them into action they were on the phone within 10 minutes saying they had a new courtesy car ready to swap.

Finance company are now aware and they shoud be stepping into the mix hopefully tomorrow. The bloke in the garage who is their 'new car manager' who was super nice and friendly as they always are when we bought the car was so sheepish and barely made eye contact with my wife yesterday.

By end of play on Friday there was still no timescale for the repair, we'll see what happens over the next few days.
 
Mrs has had a 2016 polo for 3 years in June. it's been into VW for countless issues with rear brakes also the hand break gives regular issues. At one point the whole handbrake assembly was loose after a repair. Needless to say its going as soon as the warranty is gone it's a total joke of a car. Get rid of it if you can and get something Japanese or even Korean.
 
My Polo, bar a disconnected heating control on delivery, was faultless. It was the GTI however and I know you are all too poor to own one.


Sorry...


I mean lease one, which is the same because the Jone's think so.....if you are poor and actually have neighbours and don't live in a castle with a moat as I do.
 
nantucket66 said:
My missus bought a brand new lemon (on PCP) at the end of January, or at least she took delivery of lemon at the end of January.

On her way home from work last week the lemon refused to go more than 4mph in get home mode. She pulled over to a safe place, called lemon assist who came and said the lemon computer was reporting an error with a window, he reset it, she got home all good.

On Saturday, I took lemon out instead of my car for a change and the same thing happened, this time the engine fault light remained on, I pulled lemon off the road, turned the engine off and waited for a few minutes and turned it over. The fault light remained on, but I got lemon home at normal speed. The AA came out this time and drove the lemon to the lemon garage, who confirmed a fault exists and it relates to the brakes.

Fault was repaired yesterday, but they are not happy releasing the lemon as they cannot confirm the crawl mode will not come back on. We got a lemon courtesy and that had a fault on Monday (seriously you couldn'y make this up!) and go changed for a basic lemon.

They have no timescale on repairing lemon and the mechanic advised it was a significant issue. What is a reasonable time to let them attempt to put lemon right or do we throw the lemon keys back at them and demand a replacement lemon.

The lemon has 350 miles on the clock.

Thoughts, advice?

My missus has been in touch with the lemon garage and lemon HQ and is waiting to hear back.

New lemon time?
Click to expand...
Fixed :D
 
Small update.......VW UK HQ cannot replicate the fault on several Polo's they are using in Milton Keynes, as such an issue on one car is not classed as a priority for them.
The dealer have finally admitted to have a car of this age for 14 days in the garage with no fix in sight is not acceptable. Today is the 14th day, so nothing could be done yesterday. Conveniently the dealer principal has been on holiday and returns to work on Monday and he'll be ringing the missus. His holiday was interupted to inform of what is going on apparently, so it will be interesting to see what he has to say based on what the guy in charge in his absence has said.
 
nantucket66 said:
Small update.......VW UK HQ cannot replicate the fault on several Polo's they are using in Milton Keynes, as such an issue on one car is not classed as a priority for them.
The dealer have finally admitted to have a car of this age for 14 days in the garage with no fix in sight is not acceptable. Today is the 14th day, so nothing could be done yesterday. Conveniently the dealer principal has been on holiday and returns to work on Monday and he'll be ringing the missus. His holiday was interupted to inform of what is going on apparently, so it will be interesting to see what he has to say based on what the guy in charge in his absence has said.
Click to expand...
Surely he has to just cancel everything and you can walk away from it at this point then.

Hope it works out for you
 
Mark1989 said:
Surely he has to just cancel everything and you can walk away from it at this point then.

Hope it works out for you
Click to expand...

We'll get there I'm sure. TBH she doesn't want to just walk away, she simply wants a car she can drive reliably!! That said, not sure she wants another Polo - but I'm fairly sure she ws just unlucky.
 
nantucket66 said:
We'll get there I'm sure. TBH she doesn't want to just walk away, she simply wants a car she can drive reliably!! That said, not sure she wants another Polo - but I'm fairly sure she ws just unlucky.
Click to expand...
More than likely unlucky but still I'm sure been more than annoying for you both , based on what I've read I'd walk away and go somewhere else anyway personally.
 
You don’t necessarily have to reject in full and walk away. If you like the car you can go down the replacement route.

We did this with Jeep. They just order another car and swooped them over when the new one was delivered.

Unfortunately for them, they took so long it meant the new car was on a newer plate.

Unfortunately for us the replacement also had the same mechanical issue. So we did go down the full rejection route with the second car.
 
The replacement is the way we will go more than likely.

The garage won't be out of pocket when all is said and done. My missus negotiated a great deal on the polo and the broken one only has 333 miles on it. Once they've sorted it they'll be able to sell for what she paid for it give or take a small amount.
 
Last edited:
nantucket66 said:
The replacement is the way we will go more than likely.

The garage won't be out of pocket when all is said and done. My missus negotiated a great deal on the polo and the broken one only has 333 miles on it. Once they've sorted it they'll be able to sell for what she paid for it give or take a small amount.
Click to expand...

That's interesting. In America when a car is rejected under their Lemon law then it has to be sold as a lemon law return and usually goes for much less.
 
You must log in or register to reply here.
Back
Top Bottom