Internet download speeds

Minibiker · 31 Mar 2019 at 21:55

Hi all

Ive got the PC running and have got Steam loaded onto it but heres where the terrible bit is....

PUBG is apparently going to take 3 days to download... surely thats not to do with my Sky internet speeds, Could it be the fact i only have a little TP Link dongle that cost me £10 thats slowing the download?

keenan · 31 Mar 2019 at 22:31

How fast is this dongle? Have you checked speedtest to see what speeds you are getting?

Minibiker · 31 Mar 2019 at 23:04

keenan said:
How fast is this dongle? Have you checked speedtest to see what speeds you are getting?

Its the N300 which does upto 300mbps, i have no idea if thats good

Just done a speedtest, the results are:

Download: 0.64mbps
Upload: 0.14mbps
Ping: 227.20ms
Jitter: 173.46ms

Probably terrible

anyway to speed up would be appraciated please

GGizmo · 31 Mar 2019 at 23:06

At a download speed of under 1Mbps I'm surprised its only taking 3 days!

What speeds do you usually get?

Minibiker · 31 Mar 2019 at 23:10

BowdonUK said:
At a download speed of under 1Mbps I'm surprised its only taking 3 days!

What speeds do you usually get?

Not to sure on the usual speeds but it's never been this bad... We used to have Virgin media now we have sky and its balls it all right up.... Also a quick question... I just restarted the PC and it came up error but when I went into the bios from error screen and clicked the relevant SSD it went onto my desktop.. Very odd but do you know what it could be

keenan · 31 Mar 2019 at 23:13

Minibiker said:
Its the N300 which does upto 300mbps, i have no idea if thats good

Just done a speedtest, the results are:

Download: 0.64mbps
Upload: 0.14mbps
Ping: 227.20ms
Jitter: 173.46ms

Probably terrible anyway to speed up would be appraciated please

Definitely a massive problem here! I'm surprised you can browse the internet with that connection.

My best guess would be your distance/reception to the router is the problem.

How far are you from the router and what is the connection strength like?

Colonel_Klinck · 31 Mar 2019 at 23:14

Minibiker said:
Its the N300 which does upto 300mbps, i have no idea if thats good

Just done a speedtest, the results are:

Download: 0.64mbps
Upload: 0.14mbps
Ping: 227.20ms
Jitter: 173.46ms

Probably terrible anyway to speed up would be appraciated please

LOL you should move to ISDN it might be quicker

Something isn't right there, that is dog slow!

Minibiker · 31 Mar 2019 at 23:15

keenan said:
Definitely a massive problem here! I'm surprised you can browse the internet with that connection.

My best guess would be your distance/reception to the router is the problem.

How far are you from the router and what is the connection strength like?

connection shows full strength and the router is in the living room downstairs directly below where I have the pc

keenan · 31 Mar 2019 at 23:18

Minibiker said:
connection shows full strength and the router is in the living room downstairs directly below where I have the pc

Any other pc's in the house the you can use to do a wired speedtest check?

Minibiker · 31 Mar 2019 at 23:20

keenan said:
Any other pc's in the house the you can use to do a wired speedtest check?

No this is the only Pc we have... We had another PC which I sold recently in the exact place the new PC is and had no issues like this.. Very odd

Semple · 31 Mar 2019 at 23:24

Get a long ethernet cable and use that for downloading. If it's still slow then it's your Internet speed, phone them up or swap ISPs.

GGizmo · 31 Mar 2019 at 23:29

Minibiker said:
Not to sure on the usual speeds but it's never been this bad... We used to have Virgin media now we have sky and its balls it all right up.... Also a quick question... I just restarted the PC and it came up error but when I went into the bios from error screen and clicked the relevant SSD it went onto my desktop.. Very odd but do you know what it could be

It sounds like there is some hardware issues going on there too.

I'm not sure what router/modem Sky uses. But try logging in to that and finding what your speeds are.

They usually say attainable speed, then your sync speed, the sync speed is usually less than the attainable speed.

This will tell us if the problem is your internet speed connection or your computer.

z10m · 31 Mar 2019 at 23:30

Minibiker said:
No this is the only Pc we have... We had another PC which I sold recently in the exact place the new PC is and had no issues like this.. Very odd

Can you do speedtest on your phone while standing close to the router.?
You can also check your connection stats by going to 192.168.0.1 then maintenance and log in with admin/sky
there you should find connection speed .

Minibiker · 31 Mar 2019 at 23:35

z10m said:
Can you do speedtest on your phone while standing close to the router.?
You can also check your connection stats by going to 192.168.0.1 then maintenance and log in with admin/sky
there you should find connection speed .

just ran a speed test on the phone...

Ping: 1ms
download: 6.20mbps
upload: 134.88kbps

some big differences there

z10m · 31 Mar 2019 at 23:57

Minibiker said:
just ran a speed test on the phone...

Ping: 1ms
download: 6.20mbps
upload: 134.88kbps

some big differences there

better but still very slow.
check your router stats.

Double07 · 9 Apr 2019 at 02:14

Colonel_Klinck said:
LOL you should move to ISDN it might be quicker

Something isn't right there, that is dog slow!

Oh the memories of my smugness of having 2 64Kb digital lines running on dial up whilst all my friends had crappy analogue 56k modems on a single line. I was king of the hill. Then the phone bill came in

Avalon · 9 Apr 2019 at 16:59

How about logging into the router and checking the sync speed before you go any further.

Shawreyboy · 10 Apr 2019 at 14:41

Minibiker said:
Not to sure on the usual speeds but it's never been this bad... We used to have Virgin media now we have sky and its balls it all right up.... Also a quick question... I just restarted the PC and it came up error but when I went into the bios from error screen and clicked the relevant SSD it went onto my desktop.. Very odd but do you know what it could be

Part of your problem lie with moving from VM with their better FTTP w/Coax to the Router infrastructure (albeit in some locations oversubscribed), to a bog standard ADSL line with Sky - quite a large downgrade imo. I would guess at a cost saving exercise?

That aside, basic TShoot steps apply.

1) Sync rate check from within the Sky Router and record the sync speed seen.
2) Take everything off of the Router and cable 1 Laptop into the Router and run a few Speed tests (3 or 4 over a 20 minute period to get an average throughput) if not too dissimilar to the sync rate based on the average then you know the throughput is OK.
3) Add devices back on the Router 1 by 1 and run a test as you go ensuring the speeds remain fairly consistent.

If you encounter an issue and speeds collapse when you've added a device it could be an issue there.

I'm also suspect about the Latency PING response. On one test further up the thread you advised 135kbps upload throughput which is quite concerning as this could be congested and is causing the high latency. Have you got any P2P/FileShare/FTP running in the background?

Shawrey