That is indeed true. But the slight difference is that the third party insurer has a stronger motivation to limit the claim or find ways to make your own statement work against you. A few years ago I went directly to a third party insurer for damage to my parked car. The third party insurer were quite obstructive, at one point telling me it was "against the law" not to inform my own insurer (I had indeed informed them already) and later in the claim refusing to deal with me at all (I threatened to use a claims management company which would massively increase their payout and they magically started talking to me again).This is true of your own insurer too.
Neither of them give a crap about you, just their bottom line.
I just contacted my insurance company.
They said that its fine if i want to deal direct with her insurance and that if they are offering to repair etc then they are admitting liability. Check with them first.
Insurance industry is disgraceful. These shenanigans that go on, having to watch what you say to a 3rd party etc.
You pay your insurance premiums in good faith when you need them they are there.
I work in mortgages and if any of this kind of stuff went on there would be fines left right and centre.

A third party insurer shouldn't be allowed to use anything you say to them unless you are under advice.
Firstly, what are you imagining the OP will/could say that and insurer could "use against them"?
Secondly, if it's the truth, where is the jeopardy?
I'm not trying to be argumentative, in my experience any third party insurer tend to handle claims pretty well - if they don't then they run the risk of the claimant getting an accident management company involved and the costs sky-rocketing!
Your insurance company should want to do the best for you and they won't lose anything. Her insurance would want the cheapest solution. I would deal with the company I paid to look after insurance issues.Do you think i should let her insurance handle it? Or let mine sort it out?
Do you think i should let her insurance handle it? Or let mine sort it out?
Your insurance company should want to do the best for you and they won't lose anything. Her insurance would want the cheapest solution. I would deal with the company I paid to look after insurance issues.
Andi.
OP, let her insurers sort out your car. It's better for everyone involved if she's admitted liability. You should only claim on your own insurance if you're at fault, the other party won't admit liability or the other party wasn't insured.