Is this build compatible (PC not turning on)

mdkilinc · 28 Mar 2020 at 18:42

My friend ordered all the parts of his new build from here. Thanks to the people who helped. He decided to upgrade a few parts of the build such as the GPU and he told me he built it but it isn't turning on. I have provided his full basket history. Please help

mdkilinc · 28 Mar 2020 at 18:45

Gray2233 said:
My basket at Overclockers UK:

1 x Team Group Vulcan TUF Gaming Alliance 16GB (2x8GB) DDR4 PC4-25600C16 3200MHz Dual Channel Kit - Blac= £79.99

1 x Bitfenix Formula Series 550W 80 Plus Gold Power Supply= £66.95

Radeon RX 580 Red Dragon V2 8192MB GDDR5 PCI-Express Graphics Card

1 x WD Blue SN550 500GB NVME M.2 2280 PCIe Gen3 Solid State Drive (WDS500G2B0C)= £71.99

1 x Zalman T7 Mid-Tower ATX Case - Black Window= £29.99

1 x MSI B450-A PRO MAX (Socket AM4) DDR4 ATX Motherboard= £82.99

1 x AMD Ryzen 5 3600 Six Core 4.2GHz (Socket AM4) Processor - Retail= £179.99

Total: £610.89 (includes shipping: £0.00)

Gray2233 · 28 Mar 2020 at 18:53

Is he getting no power at all, no lights on the motherboard or fans spinning up?

If you can link some screenshots of his build inside the case it might help.

mdkilinc · 28 Mar 2020 at 19:56

Gray2233 said:
Is he getting no power at all, no lights on the motherboard or fans spinning up?

If you can link some screenshots of his build inside the case it might help.

Sorry for the late response he sent me the photos and I will attach all I can.

mdkilinc · 28 Mar 2020 at 19:58

Also there is no power at all. Nothing is powering at all atm. I have been told they have taken out the GPU to if that helps change anything.

Gray2233 · 28 Mar 2020 at 20:11

Has he connected the front panel power lead properly?

Tell him to try the screwdriver trick to jump start, it'll help him find out if the front panel leads are properly connected. Video that explains what I mean: https://www.youtube.com/watch?v=FuPZlliGqBw

He should really route those cables behind the motherboard where possible, also tell him to move the ram to the second and fourth slots away from the CPU in order to activate dual channel.

Make sure the CPU power connector above the CPU socket has the right lead going into it, it should say CPU Power on the lead, not PCI-E.

mdkilinc · 28 Mar 2020 at 21:07

Gray2233 said:
Has he connected the front panel power lead properly?

Tell him to try the screwdriver trick to jump start, it'll help him find out if the front panel leads are properly connected. Video that explains what I mean: https://www.youtube.com/watch?v=FuPZlliGqBw

He should really route those cables behind the motherboard where possible, also tell him to move the ram to the second and fourth slots away from the CPU in order to activate dual channel.

Make sure the CPU power connector above the CPU socket has the right lead going into it, it should say CPU Power on the lead, not PCI-E.

I copied and forwarded what you said to him and he told me he and his uncle tried it. He's thinking that his power supply is not enough. He feels kind of lost and worried since he can't get it running. Thanks for all the continued help again.

Gray2233 · 28 Mar 2020 at 21:10

That power supply delivers way more power than is required.

Chances are there's a mistake somewhere with the build, it's easily done.

mdkilinc · 28 Mar 2020 at 21:13

Gray2233 said:
That power supply delivers way more power than is required.

Chances are there's a mistake somewhere with the build, it's easily done.

By that do you mean something isn't compatible in the build or they have just done a mistake in building it and something isn't wired correctly.

Gray2233 · 28 Mar 2020 at 21:15

The build is fully compatible.

Chances are there's a mistake been made when putting things together, take everything apart and refit everything. Maybe follow a step by step guide such as the following:

https://www.youtube.com/watch?v=E9-x3jRSQvQ

Tell him to skip to six minutes in as that's where the actual build starts.

keenan · 28 Mar 2020 at 21:17

Put the memory modules in the 2nd and 4th slots and see if it works...

Just to be clear, take out the memory module on the left (first slot) and put it in the last slot on the right!

BongoHunter · 28 Mar 2020 at 21:20

Has the 8 pin CPU power been plugged in (called EPS) not clear from pics.

And it shouldn't be confused with 8 pin PCIE

keenan · 28 Mar 2020 at 21:26

Going by the photos it looks like the power and reset switch cables are definitely mixed up.

mdkilinc · 28 Mar 2020 at 21:30

He has provided me with more photos. I am very grateful for ur time and help!

for this last picture he said he tried it this way as well.

keenan · 28 Mar 2020 at 21:34

Ask him to unplug both the front usb and hd audio plugs from the motherboard and try again.

Also, this might be a silly thing to ask, but does the PSU have an on/off switch at the back? If yes, is it switched on?

mdkilinc · 28 Mar 2020 at 22:06

keenan said:
Ask him to unplug both the front usb and hd audio plugs from the motherboard and try again.

Also, this might be a silly thing to ask, but does the PSU have an on/off switch at the back? If yes, is it switched on?

He it was switched on. I personally believe its either a connection issue due to wiring it wrong or the motherboard may be faulty. He supplied with me more photos.

He told me he has tried everything.

mdkilinc · 28 Mar 2020 at 22:12

They are thinking it is could also possibly be a power supply issue.

BongoHunter · 28 Mar 2020 at 22:13

It might not boot without a graphics card - there's no GPU. Might be worth trying single stick of RAM.

Also - when testing it it might be a good idea not to have it on the side of a metal PC case

Charlatan · 28 Mar 2020 at 22:43

BongoHunter said:
It might not boot without a graphics card - there's no GPU. Might be worth trying single stick of RAM.

It should still spin up without the graphics card

mdkilinc · 28 Mar 2020 at 22:53

Hey guys are all the leads in the pictures going into the correct places. If necessary can provide more close ups. It may be the issue since we're new to building.