Associate
- Joined
- 9 Mar 2008
- Posts
- 1,561
Hello, I had G fast (Fibre Max 2 Broadband from EE) installed approx. 8 weeks ago. From day 1 it has been a problem, I am constantly getting drops in connection, the router gives an error of:
WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]
There isn’t any real rhyme nor reason to it, I haven’t noticed any trends other than when I am gaming online I will experience a bout of packet loss for up to 10 mins before the connection drops completely. It will cut off repeatedly over the course of up to an hour or so then go back to normal. I’ve had as many as 50 disconnects in 24 hours and had a few days of none at all, I’ve averaged 10 disconnects a day for the last week.
I have disconnected every wifi device, as well as turning the wifi off at the router for fear of interference, didn’t help at all. It will disconnect just as easily at 3am as it will peak times in the evening.
4 engineer visits since, they have been in the house, in the loft, disconnected and inspected the line coming into the house all the way to the cabinet. They did find faults at the cabinet but according to open reach there is no longer any issues. I am not sure where to go from here, I have looked online for similar issues and found some discussion on BT’s site but no one ever seems to follow up with what the resolution was. Has anyone had any experience of this? EEs quality assurance team tell me Gfast is a nightmare so I suspect I will have to pack it in and go back to 80/20 but of course don’t want to give up 300/50 if I don’t have too, they are sending me a new router (engineer gave me a new open reach modem on Friday) but other than that everyone seems at a loss.......
Any suggestions of what I can ask EE to do other than drop my speed?
Thanks
WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]
There isn’t any real rhyme nor reason to it, I haven’t noticed any trends other than when I am gaming online I will experience a bout of packet loss for up to 10 mins before the connection drops completely. It will cut off repeatedly over the course of up to an hour or so then go back to normal. I’ve had as many as 50 disconnects in 24 hours and had a few days of none at all, I’ve averaged 10 disconnects a day for the last week.
I have disconnected every wifi device, as well as turning the wifi off at the router for fear of interference, didn’t help at all. It will disconnect just as easily at 3am as it will peak times in the evening.
4 engineer visits since, they have been in the house, in the loft, disconnected and inspected the line coming into the house all the way to the cabinet. They did find faults at the cabinet but according to open reach there is no longer any issues. I am not sure where to go from here, I have looked online for similar issues and found some discussion on BT’s site but no one ever seems to follow up with what the resolution was. Has anyone had any experience of this? EEs quality assurance team tell me Gfast is a nightmare so I suspect I will have to pack it in and go back to 80/20 but of course don’t want to give up 300/50 if I don’t have too, they are sending me a new router (engineer gave me a new open reach modem on Friday) but other than that everyone seems at a loss.......
Any suggestions of what I can ask EE to do other than drop my speed?
Thanks