So are you saying that other companies who are divulging stock information such as ETAs are going to cause a fallout with the vendors?
I just don't understand how another company can have estimated dates of delivery and can tell people roughly what amount of stock they might be getting in via a simple webpage that's updated daily but at OCUK we have to essentially beg on a forum for information and get told to be patient, as if we aren't paying customers and it's some kind of privilege to be shopping with OCUK and we should be grateful just to get any information from you guys.
I have shopped with you guys for years and this has been, imo, the worst customer service experience I have ever had, the lack of clear and concise information after taking money from the customer is just unprofessional imo.
I appreciate that you're trying to give updates now on the forum but it's still really not saying much, it's more about how great OCUK is rather than some solid information about stock.
So I have some blunt questions to ask, hopefully you can give me a straight answer.
1. When are we likely to get a queue calculator? (Are we still getting one?)
2. Can you give an ETA on stock delivery for every brand of card (like your competitors have) so customers know when you are likely to get more cards in for shipment?
3. Can you make this information easily accessible via a webpage link that is updated daily so we no longer have to ask and beg for information that frankly, we are entitled to as paying customers?
I appreciate your response to my post but these are things I feel people really want answers to, clear answers.