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ARCHIVE - *** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION *** - NO COMPETITOR DISCUSSION

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TotalWarGeek said:
This does make sense... hopefully on Monday he has more info. But I think the thing is that the info is not concrete yet, even with the other retailers. Gibbo might just be waiting until we have an actual firm date rather than a guess of sometimes second half of next week.
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By now, hey should have known when their next batch is coming, this stuff is known weeks before the batches are shipped.
 
neikosr0x said:
By now, hey should have known when their next batch is coming, this stuff is known weeks before the batches are shipped.
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None of the other retailers have exact dates either, so I sincerely hope this is just a case of getting details down. They might just be waiting to announce that along with the queue system early this week.
 
Cancelled a Zotac then went for the Gigabyte Vision so for the time being going to stick with this pre-order and see how things pan out over the next few weeks.
 
I got a message from the ASUS rep after asking if we can expect larger shipments mid/end October.
“Yes Nvidia and ASUS are ramping up production and I think thats a realistic timeframe for a big amount of stock so fingers crossed for then. Thanks and have a great weekend”

This was all said by Gibbo anyway. All shipments will be very small this month so there is probably nothing to update us about at all. Just need to be patient.
 
Don’t know what people expect to happen. We all knew stock was going to be thin, Nvidia wanted to get out before amd so released before they had good stock and production was fully ramped up.

The silence from sellers isn’t great but they have all said stock is very scarce and will improve into October becoming much better in November/December. Do they have an idea when they are getting stock probably but what’s the point in saying we will get 200 on the 29th only for it to be delayed for a few days and have to handle the backlash that will happen when people don’t getting shipping notice on the 29th!
 
Stu999 said:
They don’t even want the manager, now they want the solicitors.
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this is hilarious.
solicitor: so they're holding your money for a product without any delivery date, but are offering a full refund no questions asked. what is your issue?
angry people: i want you to force the company to source and deliver the product on my terms
 
HoldinSomeVoltin said:
I'm not an OCUK fanboy, but I think the reality of the situation needs to be brought forward about this queue system. I'm a developer, with lots of web experience, too. Some things which people need to understand is that the 'unofficial queue' tracker is a basic python script uploaded onto a website running a virtual terminal. No one is liable when uploading data. However, OCUK are when developing their own system. The first matter: How complex is the order system? Seeing as the database is MySQL, what SQL queries are needed to first order customers, per card, per ETA, take away cancellations on updates, joining tables etc. You see? It's gets pretty complex, especially when security is paramount.

If OCUK released this queue system that started spitting out users full names, addresses and payment information due to that users relationship with the order number, then I'm sure people would be pretty angry. There is a reason people kept putting in their order numbers into the unofficial tracker without the last xx at the end, and that is privacy. OCUK do not want your details being leaked, breaching confidentiality which brings in the data protection act not to mention the ICO breathing down their ass for lack of planning and proper security implementation. Slapping some code together is the easy part. The hard part is IT governance and following internal and external policies for the safety of everyone's information.

However, why they didn't just mention something similar to this, I've no idea. My only speculation could be that they aren't doing any of that, and could be going old fashioned printing out a bunch of orders and firing them into MS Excel and simply using functions to calculate the first come first serve. Or, I'm completely wrong, and they're just really busy and don't have the time to explain it to marketing and CS. Every company has their own way of doing things, and my theory could be way off. I do think communication could be better from them, though. I think that is where people seem to be getting most angry. Sometimes Marketing/PR or even legal will stay quiet, since it's sometimes seen as the best option during botched launches like this where you might just keep digging yourself deeper.
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I've worked in IT for like 15 years and about 3-4 of them as an ASP.NET developer and write both front end and backend code, and am familiar with MySQL. The simple fact is that to get order info the website is connected to some kind of database because you can get up to date information through your account page. Writing another page in the account section which simply queries the database to tell you your position in the queue for your specific type of card is an extremely trivial thing. When you're logged into your account on the website and you're authed you're already secure, they know your customer number by who you're logged in as, if the database has been built properly then you simply query what card you have on order, and then query the number of total orders for that card, and then do a count where the date of order (or order number, whatever is more accurate) is before yours to find your position.

The only real plausible problems come from whether or not OCUK have their own devs, if they outsource it, how well the cart system was built and if they have direct access to the DB or not. That sort of SQL query can be written in like 15 minutes if you know what you're doing, it's honestly not very hard at all, and what is returned would be in your account screen only, and would only be meta data about the queue and would abstract away anyone else's personal details, all you'd get back is a queue number x of y so there's no real data laws to be considered.

I'm not demanding or expecting such a system, if OCUK make one then cool, I'm just kinda putting it out there that for an experienced developer, this is not hard, it's extremely trivial, with a few fairly safe assumptions made.
 
This thread is twistin' my melon man, you know they talk so hip man
there twistin' my melon man ... Call the cops!
 
Basically, it was a paper launch and Nvidia partners didn't have enough time to produce and ship their cards and fully test them before release, that is why we are seeing so many issues with basically all brands and also very low stock everywhere in the world. I think we should all understand this, but that aside we should be granted a bit more clarity from retailers side; Like not leaving the sales open while knowingly not having enough cards and them leaving Pre-orders open without having a DATE or ETA. So it is normal for customers to constantly equiry about an ETA, Queue #, etc.
 
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