£5,800 repair bill from thrifty

So basically a disgruntled soon to be made redundant employee has trashed his car, thrifty have cocked up by saying it’s not roadworthy, after an additional 1700 miles and want you to pay?

My reply would rhyme with huck poo...


And your employee is a novice, a former employer of mine was faced with a bill of £40k after a similarly disgruntled employee took a £100k hgv on a bit of a rally when he had a fall out with his transport manager, they ultimately had to pay for the gearbox and suspension that he’d trashed.... :p
 
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I'm confused here - the pictures in post 1 are totally different from the ones in the assessor report...

Who took the pictures in post 1?
 
Bounce said:
The guy who picked it up from our driver.
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At the end of the day, the pictures from post #1 reference 4 areas of minor damage, however post #40, then details a shopping list of damage apparently taken 4 months and 1700 miles after the end of the hire, the first question anyone will ask - "Why was all the other damage added later?" followed by "Can it be proven that Bounce's former employee caused it?"

Obviously, provided no other crucial details are missing - Thrifty are probably going to have a difficult time, answering those questions.
 
Bounce said:
The guy who picked it up from our driver.
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Ok - so I presume he is a Thrifty employee?

Assuming those pictures and report from him show the car mileage and conditions - what's the issue?

4 months later and 1700 miles later the assessor sends you a report - Just send it straight back to them with the evidence of the pictures you have and report you have from the day it was picked up.

Tell them to do one. I don't see what the issue is here.....
 
muon said:
They aren't really though are they. 90% of that damage is highlighted in the original report.

The grille might have just been removed to inspect the front properly.

They've been stupid in driving it another 1700 miles.
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There was a lot of damage noted in the return report, but Thrifty were a bit stupid leasing it out again / driving for 1700 miles without getting the repairs done.

If it was 100 miles it could be argued fair that Thrifty needed to move it between locations etc. But 1700 miles is taking the ****.
 
Screeeech said:
At the end of the day, the pictures from post #1 reference 4 areas of minor damage, however post #40, then details a shopping list of damage apparently taken 4 months and 1700 miles after the end of the hire, the first question anyone will ask - "Why was all the other damage added later?" followed by "Can it be proven that Bounce's former employee caused it?"

Obviously, provided no other crucial details are missing - Thrifty are probably going to have a difficult time, answering those questions.
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What's the extra "shopping list" of damage? You mean a shopping list of parts and work? I can't see any extra damage. If anything they've forgotten about the alloy wheel.
 
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Bounce said:
4 months after the hire and 1,700 miles later, the assessor reports shows the following damage ;
<snip>
ROADWORTHY STATE
In our opinion this vehicle was not roadworthy at the time of our inspection
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Surely they've shot themselves in the foot here - they're saying that the vehicle was NOT roadworthy when it was inspected, yet they put it back on the road after you handed it back? So either:
a) They have hired out an non-roadworthy vehicle to some unsuspecting customer, which I assume goes against regulations
b) The vehicle was in fact roadworthy when you handed it back but it has subsequently become un-roadworthy due to some other incident
 
Scania said:
So basically a disgruntled soon to be made redundant employee has trashed his car, thrifty have cocked up by saying it’s not roadworthy, after an additional 1700 miles and want you to pay?

My reply would rhyme with huck poo...


And your employee is a novice, a former employer of mine was faced with a bill of £40k after a similarly disgruntled employee took a £100k hgv on a bit of a rally when he had a fall out with his transport manager, they ultimately had to pay for the gearbox and suspension that he’d trashed.... :p
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I used to work in an industrial estate years, ago and opposite us was a truck garage. Every now and then when a truck needed tyres they'd come out in it and make absolutely positively sure that the tyres were worn, in a very loud and smoky way. Donuts in customers' trucks for ages. Until one day something snapped and the entire rear axle came off, diff and all. Suffice to say they were recruiting new mechanics the next day.
 
HangTime said:
Surely they've shot themselves in the foot here - they're saying that the vehicle was NOT roadworthy when it was inspected, yet they put it back on the road after you handed it back? So either:
a) They have hired out an non-roadworthy vehicle to some unsuspecting customer, which I assume goes against regulations
b) The vehicle was in fact roadworthy when you handed it back but it has subsequently become un-roadworthy due to some other incident
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Yea, they've screwed up here and OP can have them on it.

The charges for those damages are not unreasonable, however.
 
Diddums said:
I used to work in an industrial estate years, ago and opposite us was a truck garage. Every now and then when a truck needed tyres they'd come out in it and make absolutely positively sure that the tyres were worn, in a very loud and smoky way. Donuts in customers' trucks for ages. Until one day something snapped and the entire rear axle came off, diff and all. Suffice to say they were recruiting new mechanics the next day.
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Unfortunately I’m not surprised to read that at all!

Usually you’ll just snap a half shaft if you drift a tractor unit that’s got a bit of grunt, 10/10 for effort for getting the axle off! :D
 
Update -

Thrify have advised they had removed the bumper (reducing the bill £500) as this was damage which was already caused to the vehicle before we rented it. I told them there were lots of damage to the vehicle prior to us renting it ;


imagehost

After I told them this they said they would review it all and hey presto 2 weeks later they came back to me and told me they made a mistake and all the damage was caused by a previous person who had rented it. In the end they credited us the whole amount.
 
Looks like they've made you and any possible "Did you rent an unroadworthy vehicle out?" questions go away as quickly as possible.
 
Bounce said:
Update -



After I told them this they said they would review it all and hey presto 2 weeks later they came back to me and told me they made a mistake and all the damage was caused by a previous person who had rented it. In the end they credited us the whole amount.
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Wonder how many "renters" get scammed paying for the same damage over and over again.

Imagine if you were one of 3 or 4 they tried and everyone just paid up
 
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