£5,800 repair bill from thrifty

Say you want three independent quotes and will also pay once the repair receipts are shown. Just like any insurance company would do. They don't go round paying theoretical costs.

Bet they have made up the costs and will get it repaired on the cheap. Thrifty aren't paying the OEMs to repair vehicles.
 
Hopefully not too much of a tangent. Regardless of excess, multiple quotes etc how can one ensure in these situations they're only charged *if* the work is done? I've had places conjure up costs for minor damage that I'm sure they didn't fix or would've fixed as part of a larger job. I use insurance4carhire now so don't need to worry but not always applicable, e.g. here for corporate use iirc.
 
The check in report shows ;

Door front offside - door handle light scratch/scuff over 100mm
bumper rear - lower skirt dent 31mm - 100mm
bumper front - bumper front dent 31mm - 100mm
wheel front nearside - deep scratch/scuff under 20mm
bumper front sump guard - damaged.

4 months later we get a repairable report from an assessor showing a bill of £4,900 + VAT (Labour £1,326, Parts £1,798, Materials £1,720) sent from thrifty.

Not only this but the car has done 1700 more miles since it was collected from us, so its clear that its been rented out again which could have occurred more damage.

The report also shows the Pedestrian Protection System as having a fault, but no mention of this fault being on when it was collected from us?

The photographs from the assessor also shows the grille removed and signs of other damage.
 
Bounce said:
Door front offside - door handle light scratch/scuff over 100mm
bumper rear - lower skirt dent 31mm - 100mm
bumper front - bumper front dent 31mm - 100mm
wheel front nearside - deep scratch/scuff under 20mm
bumper front sump guard - damaged.

4 months later we get a repairable report from an assessor showing a bill of £4,900 + VAT (Labour £1,326, Parts £1,798, Materials £1,720) sent from thrifty.
Click to expand...

That amount of damage could easily add up to 5k+ using new OEM parts and main dealer to do the work.
 
Give the bill to the idiot who caused the damage and tell him to sort it out. 'Cracked sump' lol, what did he do, take it off roading or something.
 
It sounds like your company hired the car from Thrifty. So consumer law won't apply. It comes down to the contract agreed between your two companies. Does that contract make provision for challenging any repair costs? If it doesn't then it's probably a matter for your legal department / engage a solicitor, although that might just push costs even higher and not be worth it.
 
Usually the damage excess for car hire firms like Thrifty is limited to 1000-2500 if any damage is caused, do you have the rental agreement detailing what the liabilities are for damage? It should clearly be written in the terms and conditions of the rental agreement.
 
Screeeech said:
Usually the damage excess for car hire firms like Thrifty is limited to 1000-2500 if any damage is caused, do you have the rental agreement detailing what the liabilities are for damage? It should clearly be written in the terms and conditions of the rental agreement.
Click to expand...

If it's a company doing the hiring then they maybe self insure to reduce the rates further instead of the 'basic insurance' normally offered with a excess of maybe £900. Guess the fleet have worked out if they are hiring X number of cars it's cheaper to save £X per day and pay out the odd big claim.

The guy could also have used it outwith the agreed usage (eg, off road) and invalidated any insurance rendering the company liable for the lot.
 
I assume their own insurance kicks in when it goes above a certain point
Don't forget their business is renting out cars, if you return a knackered one they have to get it fixed and whilst thats happening they are not able to run their business in regards that vehicle, as such they will want it dealt with pretty quickly

I am with the others though how did someone manage all that damage its seems pretty unreasonable and hence its quite possible the clause in regards limited damage total is rendered null by another part of the contract if for example the person has not taken due care, and they assume this damage is not due care?
 
Bounce said:
The check in report shows ;

Door front offside - door handle light scratch/scuff over 100mm
bumper rear - lower skirt dent 31mm - 100mm
bumper front - bumper front dent 31mm - 100mm
wheel front nearside - deep scratch/scuff under 20mm
bumper front sump guard - damaged.

4 months later we get a repairable report from an assessor showing a bill of £4,900 + VAT (Labour £1,326, Parts £1,798, Materials £1,720) sent from thrifty.

Not only this but the car has done 1700 more miles since it was collected from us, so its clear that its been rented out again which could have occurred more damage.

The report also shows the Pedestrian Protection System as having a fault, but no mention of this fault being on when it was collected from us?

The photographs from the assessor also shows the grille removed and signs of other damage.
Click to expand...

What's not clear from your post is whether the damage was caused by the ex-employee, or if the damage has been caused after return. Surely you would have had something to confirm the state/condition of the vehicle when it was returned to Thrifty? Do you have any evidence whatsoever of the condition of the vehicle at the point of return?
 
Semple said:
What's not clear from your post is whether the damage was caused by the ex-employee, or if the damage has been caused after return. Surely you would have had something to confirm the state/condition of the vehicle when it was returned to Thrifty? Do you have any evidence whatsoever of the condition of the vehicle at the point of return?
Click to expand...

The check in report which i mentioned details the damage when it was returned to thrify.

4 months after the hire and 1,700 miles later, the assessor reports shows the following damage ;

NATURE OF INCIDENT
The vehicle has suffered light to moderate collision/impact damage to the front, light to moderate collision/impact to
the front and light damage to both sides LH and RH.

REPAIR SCHEDULE
New parts required:-Front Bumper, L/F Bumper Air Guide, R/F Bumper Air Guide, Frt Bumper Support, Screw,
Engine S-Absorb, Front Impact Damper, Front Grille, Frt Bumper Sensor, Front Lwr Air Flaps, Rear Bumper Cover,
L/R Bumper Guide, R/R Bumper Guide, Rr Bumper Adapter, L/Nut, R/Nut, Rear Bumper Support, Rear Badge
Repairable parts:-Repair Left Rear Damage, Repair Right Rear Damage, Repair L/R Door, Repair R/R Door, Repair
Outer Rear Panel, Repair Bootlid, Repair L/R Side Panel
Repaint only parts:-Front Bumper New Part Paint K1r, Rear Bumper Cover New Part Paint K1r, Bonnet Repair
Painting <50%, L/R Door Repair Painting <50%, R/R Door Repair Painting <50%, Outer Rear Panel Repair Painting
<50%, Bootlid Repair Painting <50%, L/R Side Panel Repair Painting <50%, Right Front Door Surface Paint, Screen
Mask Rear Surface Paint, Pre-Painting Sundry Materials, Preparation for Pre-Painting
Specialist/Sundry charges:-E.P.A. Charge, Adas Reset, 4 Wheel Alignment, E.P.A. Charge, 4 Wheel Alignment
Remove And Refit parts:-Vehicle Check, Front Bumper Trim, Front Bumper Carrier, Renew Front Bumper Trim,
Add/Work Park Distance Control, Strip And Refit Bonnet, Left Sill Rail, Strip + Retrim L/R Door For Painting, Strip +
Retrim R/F Door For Painting, Right Front Door Trim, Strip + Retrim R/R Door For Painting, Strip And Refit Work L/R
Side Panel, Strip + Retrim For Painting Of The, Bootlid Trim, Bootlid Seal, Add/Work Park Distance Control, Left Front
Wheel

ROADWORTHY STATE
In our opinion this vehicle was not roadworthy at the time of our inspection as a result of the damage sustained in this
incident due to the front damage.
We hope that the foregoing is of assistance and please do not hesitate to contact us should you require anything
further in this matter.


















Anyone know what this is?


roll a 20 sided die
 
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