Yeah, exactly. I'd much rather have clear communication of what is arriving, when it's arriving, and how much has been dispatched so that queue times can be estimated.
OCUK ordering from grey market sources at increased prices is their own business decision, and I'd rather be able to purchase at MSRP and wait in a standard queue than enable the artificial inflation of prices to satisfy grey market suppliers. We can now all be sure that this same supplier will aim to do the same thing for future releases, forcing retailers to go through them rather than the more direct official channels.
While I understand that there's other retailers I could purchase from, during the release drops you are left with the only real option of ordering from the first retailer where you're able to place an order. That's the only way to get the product to your door as fast as you can.
100% agree with this, and based on speaking with others, I get the feeling that this is not an isolated opinion.
It's a shame. I think OCUK has made good steps in the past few years. Their customer support seems decent now, their shipping is fast, and I'm excited to see the new website (?) they've roadmapped for next year, but the pricing of release products, the product release experience, and the queue experience is very poor.