had a ps5 delivered on saturday from an online retailer and the disk drive got kackered after 4 days for no reason..it started making a horrible noise and i couldnt eject disks, so i had to use the manual screw under the cover to get the disk out but it still gave me problems...called playstation uk up and they said send just the unit back with no cables etc. and i will get a replacement unit. but im looking at at least 15 days with covid and christmas. it was sent with the pre paid label (royal mail 48h the only option they could give me!) to cycleon returns company who then ship it to playstation somewhere
In transit to us
Your product was dispatched to us on 17/12/2020
i will keep you updated on the return time.