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*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

dvinell said:
The above is all understood, but it's the communication that has been poor.

It has recently improved, but a simple webpage that was updated regularly with outstanding backorders, known stock incoming etc. for each card would not be rocket science to implement, and would answer many of the questions that people are posting on these forums.

Gibbo's more recent posts have been heading that way, but it's still not easy to see in one place what the current situation is, or the outlook.
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Yeah but if you just read what he just wrote he can't do that, he literally just said i quote "ANYTHING crossing our borders is being delayed, ETAs aren't worth the binary in which they are written" so how can you expect them to give you ETA's knowing full well it would be a load of crap? You'd just be more upset and call them liars?

Honestly in the current situation, if you're after something thats on preorder or no eta don't order it. Take it with some patience if you're ordering something in stock that's it gonna take over a week to arrive, like it or not this is the norm now until things get better.
 
ScottiB said:
You've obviously misunderstood this, If you were in position 10 when the order is put on hold and we receive five cards you'll be in position 5 when it's unheld. Some people in this thread have already complained about "moving backwards" in the queue (accusing us of sneaking our friends into the queue) because orders ahead of them were unheld & I know for a fact that we have stock allocated to held orders because I'm a product manager...looking at stock levels all day long is my job. We do our best to be fair to ALL of our customers.

My response is snappy because one person spreads misinformation and it leads to pages and pages of people complaining about something that is not happening. People making mountains out of molehills, and in some cases, imagining the molehill in the first place, is one of the reasons why this thread is so long. I'm frustrated with the whole situation, the last thing I want to be dealing with is another wave of non-mainland customers getting upset based on your misinformation.
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"Non-mainland" UK customers aren't upset because they've misunderstood the information OCUK emailed to Irish customers, they might be a little perplexed because OCUK didn't inform them of any change. Irish customers were informed of the issue, but the actual "non-mainland" customers were not - at least I wasn't.

I have no idea if I'm on hold or not, because I never got an email to tell me one way or the other. So I assumed it was fine as my queue emails keep coming, but then I discovered that new cards aren't being sold to NI (non-mainland uk), so I tried to find out what the situation is for NI queue people. I still don't know, last time I asked I was scolded for talking about politics and still not given an answer :P

This isn't about me, as my queue position suggests the issue will be long sorted out before my card would ship anyway - it was more for the NI customers who are getting close and don't know what the score is. Basically asking for clarification for my fellow UK non-mainland people. I think it's a reasonable question.

If I have missed this info somewhere then please accept my humble apologies, and if someone could kindly point me to that info I would very much appreciate that. Remember I am not in ROI, so please don't point me to info referring to ROI.

As for the email sent to ROI customers, I think it was pretty ambiguous in it's wording, so I'm not really surprised that some ROI customers who don't follow this thread didn't know exactly what was happening. RachelsCorporateLife seems to be one of those people, so I bet she didn't expect, nor had the context for the hostile response.
 
percept said:
If I have missed this info somewhere then please accept my humble apologies, and if someone could kindly point me to that info I would very much appreciate that. Remember I am not in ROI, so please don't point me to info referring to ROI.

As for the email sent to ROI customers, I think it was pretty ambiguous in it's wording, so I'm not really surprised that some ROI customers who don't follow this thread didn't know exactly what was happening.
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Both myself an Gibbo explained everything that we are able to with regards this situation days ago. The simple facts are that guidance coming from the UK government & ROI government don't match with demands from the couriers. If fact, if you talk to DPD you get a complete different set of requirements than those from DHL. Four sources of information, four different answers. :(

You tell me what we are supposed to tell the customer who wants to know what's going on & how long it might take to resolve when this is what we are met with? For me this is yet another example of OcUK being blamed for things which are not under our direct control.
 
ScottiB said:
I hope you don't mind me speaking opening & frankly, I used to RUN the customer service department at OcUK, I was the person who calmed people down when all others had failed.



Our customer service department has been working flat out, often beyond capacity, for over a year. We receive about 800 calls per day and a similar number of webnotes and the answer for most of those is one or another variation on "sorry we don't know". The warehouse has been working in a similar situation for a similar amount of time and so there's rarely any reassuring light at the end of the tunnel.

Teams meetings needed for those. It's fair to say that the stress levels within the company are high and yes, personally I've struggled both mentally and physically, especially when I'm being asked the same question repeatedly and I can't give answers.

If you have a problem with my tone then I'll happily remove the forums from my daily activities list, I'm only here because of the complaints about lack of responses. Graphics cards are one part of OcUK's business that aren't my responsibility after all. All I ask is that this thread doesn't descend into the vile anti-Gibbo hate session that it was when I first started posting. Nobody deserves that, especially him.
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I work as a workforce analyst and do a great deal of headcount modelling. This to me seems like a staffing problem if you say you cannot handle calls or web notes and are only answering forums as you don't have anybody else to do it.
 
ScottiB said:
Both myself an Gibbo explained everything that we are able to with regards this situation days ago. The simple facts are that guidance coming from the UK government & ROI government don't match with demands from the couriers. If fact, if you talk to DPD you get a complete different set of requirements than those from DHL. Four sources of information, four different answers. :(

You tell me what we are supposed to tell the customer who wants to know what's going on & how long it might take to resolve when this is what we are met with? For me this is yet another example of OcUK being blamed for things which are not under our direct control.
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Well there's a challenge for Teal to find the link and make me look bad xD

I think if NI customers are in the the same position as ROI customers then it's a legit question to ask. All I would have expected was the same info supplied to Irish customers. If we weren't informed because say, sorting out Irish customers is easy, but differentiating UK customers is not - then that would have been sufficient explanation. I'm not getting all butthurt about it, I just felt that uk non-mainland customers should be informed if the Irish problem applies to them too.

I'm not asking how long, or what it might take to resolve or anything technical at all - like I said I'm not even asking for me as I expect I'm far enough back for it not to be an issue. I'm asking in general if NI customers are in the same situation as ROI?...I'm asking because we didn't get the email that ROI customers got.

Only OCUK know if they will ship to NI, no one else knows that.
 
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Jay85 said:
Honestly in the current situation, if you're after something thats on preorder or no eta don't order it. Take it with some patience if you're ordering something in stock that's it gonna take over a week to arrive, like it or not this is the norm now until things get better.
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I didn't say anything about providing an ETA.

I ordered on October 15th.

I think have been reasonably patient.

:(
 
Ur round next said:
£990 now for the Strix OC OMG...So glad i got my order in within 45 mins of launch :) Supply and demand i guess
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I had massive connectivity issues and CC issues on launch day. I'm glad I got it lower than this but as has been said, I feel for OcUK being in a bad position with MSRPs. I'm still waiting for mine but after the 12 being hopefully being shipped this week I should be in the 40s!

I hope you all get what you ordered. I know waiting is not good but I'm happy I'm in a queue and not cancelled.

I'm also grateful for any communication from OcUK. It's not ideal but we're in unprecedented times all around.

I think some people need to consider the mental health of others. I for one work in a sector that gets ignored for its workload and mental health. Sometimes you have to put the boot on the other foot and take a step back. There is a person at the end of that internet connection.
 
percept said:
only OCUK know if they will ship to NI, no one else knows that.
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We will. That's about the only thing that I can be sure about. We'll find a solution. Eventually we'll reopen all of the regions that we shipped to previously, maybe more, but when that will be is not answerable.

Some of the past confusion may have been because orders were shipped and then returned to us by the courier.

To give you some idea of one of the contradictions that we are dealing with Eire government advice to consumers say that of we are VAT registered (which we are) and we've charged VAT, which we have, then there should be nothing charged at import, yet DHL are contacting customers for VAT payments before delivery.
We have to resolve all of this before shipments resume...and it's not just Ireland affected.
 
dvinell said:
I didn't say anything about providing an ETA.

I ordered on October 15th.

I think have been reasonably patient.

:(
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If i was you i would have cancelled long ago and gone elsewhere. I was in a similar situation and decided to cancel after 6 weeks. You'll probably have a better chance sourcing a card elsewhere at this current time.
 
Ur round next said:
I can see why then...Its a great card still worth the price increase imo
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there are many who would argue. Personally, I think it's steep for a 3080, even one of the best, but we can't exactly say no to the supplier in the current climate.

Jay85 said:
If i was you i would have cancelled long ago and gone elsewhere. I was in a similar situation and decided to cancel after 6 weeks. You'll probably have a better chance sourcing a card elsewhere at this current time.
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The current situation definitely benefits those who aren't precious about what card they get, have the time to sit on discord channels and can jump on updates quickly. It also helps if you're happy to spend the increased pricing.
Not everybody is in the same boat, there are those who will wait to get the card that they chose at the original price, but those who do find a card elsewhere, this is the best way to request a cancellation of your back order: https://forms.gle/KewUKDD7fQMu1div5

Please only request it if you are 100% sure, i.e. card in hand, we can't uncancel an order and return you to the queue.
 
Teal said:
I think you are safe on that one :)
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Fine, I'll do it you lazy g*t :D

ScottiB said:
:eek: Overseas shipments are on hold atm whilst we rewrite our software and gather information that we were only informed two days ago that DPD will need to restart shipments. As far as graphics cards are concerned, we are sticking with the queue and allocating stock on a first come first served basis still. This is a manual process so I'm afraid that we can't do it for all products.
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Gibbo said:
Ive upgraded 500+ orders this week including Irish ones, Ireland orders are not losing their queue positions, those orders are held with stock assigned, once the DPD issue is sorted by DPD, then those orders will ship, to my knowledge a card is assigned to your order if your queue position is met, so stop worrying. The courier and Brexit issue is out of our control and is being sorted by warehouse logistics and the couriers of which I am not privy too.
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ScottiB said:
We CAN still sell anywhere we want to, the problem is the lack of clarity currently about VAT and export paperwork.

Duty isn't really a concern since very little of what we sell has any duty on it.

We are working to resolve things but, as with anything that involves government bureaucracy, answers are slow to come.
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ScottiB said:
As I understand it, DPD are insisting on information that we never needed to have before and collecting all of that information for nearly 10,000 product lines is taking a while. I'm sure that you can appreciate that. They won't accept the parcels without it.
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on a side note, thank you @Teal for being the well informed, level headed reposter of answers. It saves a lot of headaches.
 
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ScottiB said:
there are many who would argue. Personally, I think it's steep for a 3080, even one of the best, but we can't exactly say no to the supplier in the current climate.


The current situation definitely benefits those who aren't precious about what card they get, have the time to sit on discord channels and can jump on updates quickly. It also helps if you're happy to spend the increased pricing.
Not everybody is in the same boat, there are those who will wait to get the card that they chose at the original price, but those who do find a card elsewhere, this is the best way to request a cancellation of your back order: https://forms.gle/KewUKDD7fQMu1div5

Please only request it if you are 100% sure, i.e. card in hand, we can't uncancel an order and return you to the queue.
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100% agree with this, if you're not in a rush and patient sittin in a queue is not an issue at all.
 
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