*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

[Bl4d3z]

A bit of a follow up on this situation since I've had a long discussion with the MD about it. LOOOOONG story short DPD don't have the systems in place to carry forward the VAT that you've paid, this is what caused the issue. We still don't have a solution which will work for all affected customers. Those customers whose order shipped but then got returned are stuck in a whirlpool of VAT regulations since the goods have already been invoiced, we aren't legally able to refund the VAT without cancelling the order completely and it's looking like no courier will handle the goods VAT paid. We are still trying to find a workable solution, please be patient.

@ScottiB
This might be me being stupid but for these orders could you get a system admin to manage invoices and switch the ids over to a new data entry? Then refund the order and re raise the order? To this new data entry reserving place in the queue and sorting out the vat repayment and assigning a coupon to the order to match the previous price???

 

[ZombieFace]

We are still trying to find a workable solution, please be patient.

It is cool, my MSI is not even in factory yet. With queue position 188, it is possible that the raw materials are departing a mine and are on their way to a smelting furnace somewhere in China... Relax, you have all the time you need.

 

[interpol24]

Search for Gibbo's answers in this thread. I'm pretty sure he's clarified all your queries.

The ambiguous wording in the email has been clarified, the rest is still unclear. There have been assurances of what OC will try to achieve but no black and white commitments to completely avoid outcomes like mass refunds, that I have seen. I am fairly satisfied at this point I will not be asked to pay more for the product I ordered due to cost increases (mostly because that would not be allowed by Amazon), but I have no idea if I am going to be expected to pay an import fee once my card reaches Irish customs yet, see above. There also has been no clear indication of what will happen to the back orders for a card if it is discontinued. As far as I am aware, this has not happened yet and may not happen at all, but it does still seem like a distinct possibility.

 

[Justin Marc Davies]

Well i can see this being another disappointing month for all of us waiting for the 3080 xtreme.

 

[BONDPlayz]

The ambiguous wording in the email has been clarified, the rest is still unclear. There have been assurances of what OC will try to achieve but no black and white commitments to completely avoid outcomes like mass refunds, that I have seen. I am fairly satisfied at this point I will not be asked to pay more for the product I ordered due to cost increases (mostly because that would not be allowed by Amazon), but I have no idea if I am going to be expected to pay an import fee once my card reaches Irish customs yet, see above. There also has been no clear indication of what will happen to the back orders for a card if it is discontinued. As far as I am aware, this has not happened yet and may not happen at all, but it does still seem like a distinct possibility.

Well you are obviously going to be paying import customs, like anything now from the UK, OCUK cant tell us the price, DPD or whatever courier that will be used will tell us at the time. In terms of discontinues my guess is they will either refund or try put those orders in a queue equivelant to the card they order. The main issue rn is VAT.

 

[ScottiB]

@ScottiB
This might be me being stupid but for these orders could you get a system admin to manage invoices and switch the ids over to a new data entry? Then refund the order and re raise the order? To this new data entry reserving place in the queue and sorting out the vat repayment and assigning a coupon to the order to match the previous price???

I don't mean to be rude but please don't waste your time suggesting solutions. As I said a few days ago, there's little more frustrating that somebody taking a really complex situation and, not being aware of even a third of the issues in play, offers a simple solution.

Every possible solution will be considered, which is why I asked for your patience.

 

[interpol24]

Well you are obviously going to be paying import customs, like anything now from the UK, OCUK cant tell us the price, DPD or whatever courier that will be used will tell us at the time.

There has been conflicting information circulating, in general and in this thread, regarding import fees apart from VAT. If there are charges, I assure you I will not be paying them. OC did not have to take my order nor my payment for it and they knew the rate that the queues were growing, they had some idea of the shortage of supply, even if the scale of the shortage was not clear at the time, and they knew Brexit was upcoming at the end of the year. I understand some people need their cards and don't have much choice, but I think you'd have to be crazy to just accept additional charges in that context.

 

[Eoin K]

I don't mean to be rude but please don't waste your time suggesting solutions. As I said a few days ago, there's little more frustrating that somebody taking a really complex situation and, not being aware of even a third of the issues in play, offers a simple solution.

Every possible solution will be considered, which is why I asked for your patience.

We are willing to jump through some hoops on our side, just to move things along. As long as we don't lose our place in the queue.

 

[Dupppex]

Are all RTX 3080 on Pre Order/Back Order??

Or will OCUK put Free Stock up for sale??

 

[BONDPlayz]

There has been conflicting information circulating, in general and in this thread, regarding import fees apart from VAT. If there are charges, I assure you I will not be paying them. OC did not have to take my order nor my payment for it and they knew the rate that the queues were growing, they had some idea of the shortage of supply, even if the scale of the shortage was not clear at the time, and they knew Brexit was upcoming at the end of the year. I understand some people need their cards and don't have much choice, but I think you'd have to be crazy to just accept additional charges in that context.

Dont blame OC, blame the stupid government who has put everyone in this waste of time mess. The thing OC want to deal with now is the VAT so we dont get an extra 100+ euro total to our card when it arrives into the country, paying maybe 40 or 50 euro in import wont nearly be as bad.

 

[ScottiB]

There have been assurances of what OC will try to achieve but no black and white commitments to completely avoid outcomes like mass refunds, that I have seen. I am fairly satisfied at this point I will not be asked to pay more for the product I ordered due to cost increases (mostly because that would not be allowed by Amazon), but I have no idea if I am going to be expected to pay an import fee once my card reaches Irish customs yet, see above. There also has been no clear indication of what will happen to the back orders for a card if it is discontinued. As far as I am aware, this has not happened yet and may not happen at all, but it does still seem like a distinct possibility.

This is exactly correct. I know that I keep saying that there are no simple solutions, but, to be honest with you, there is one and that is to cancel and refund all problem orders. Obviously, the absolute last thing we want to do is to process full refunds, for whatever reason. I continue to reassure you that we'll explore every possible solution for the problems facing us, but that option always has to remain on the table as the worst case scenario.

For your information, rumours of cards being discontinued are just rumours, we've had no models discontinued by the manufacturer so far.

There has been conflicting information circulating, in general and in this thread, regarding import fees apart from VAT. If there are charges, I assure you I will not be paying them. OC did not have to take my order nor my payment for it and they knew the rate that the queues were growing, they had some idea of the shortage of supply, even if the scale of the shortage was not clear at the time, and they knew Brexit was upcoming at the end of the year. I understand some people need their cards and don't have much choice, but I think you'd have to be crazy to just accept additional charges in that context.

The simple reason for this is what we are VAT registered with the Irish revenue service and their advice has remained that we can ship the goods, VAT paid, and there will be no further charges. However, when we tried, they were bounced back by DPD. Now the couriers are all finally singing from the same hymn sheet but they are signing a totally different song to that sung by the Irish Revenue Service.

It's still not clear but it's looking increasingly likely that we'll be legally forced to ship goods to Eire with zero VAT, in which case you'll be liable for whatever charges are levied in your country. If this comes to pass and that is completely unacceptable to you then I'm really sorry but cancellation is the only legal option that remains.

 

[MeTurk]

I have an uncle that lives in the UK (Kent), what if the package was sent to his UK address and they sent it on from there? Would we still have the VAT issue coming from a private resident? Would it not just be like a gift then?

 

[AndreMcG]

It's still not clear but it's looking increasingly likely that we'll be legally forced to ship goods to Eire with zero VAT, in which case you'll be liable for whatever charges are levied in your country. If this comes to pass and that is completely unacceptable to you then I'm really sorry but cancellation is the only legal option that remains.

When we purchased the items we paid for VAT initially, does this mean that the VAT we paid would be refunded and then we pay the VAT charges that arise or would this be a flat extra VAT charge on top of what we already paid?

 

[interpol24]

Dont blame OC, blame the stupid government who has put everyone in this waste of time mess.

There is plenty of blame to go around.

 

[BONDPlayz]

This is exactly correct. I know that I keep saying that there are no simple solutions, but, to be honest with you, there is one and that is to cancel and refund all problem orders. Obviously, the absolute last thing we want to do is to process full refunds, for whatever reason. I continue to reassure you that we'll explore every possible solution for the problems facing us, but that option always has to remain on the table as the worst case scenario.

For your information, rumours of cards being discontinued are just rumours, we've had no models discontinued by the manufacturer so far.


The simple reason for this is what we are VAT registered with the Irish revenue service and their advice has remained that we can ship the goods, VAT paid, and there will be no further charges. However, when we tried, they were bounced back by DPD. Now the couriers are all finally singing from the same hymn sheet but they are signing a totally different song to that sung by the Irish Revenue Service.

It's still not clear but it's looking increasingly likely that we'll be legally forced to ship goods to Eire with zero VAT, in which case you'll be liable for whatever charges are levied in your country. If this comes to pass and that is completely unacceptable to you then I'm really sorry but cancellation is the only legal option that remains.

If the last bit does have to happen, maybe once the card arrives to the customer in Ireland and has paid for the VAT and Import then they could open a webnote for the compensation of the VAT since it was already paid for?

 

[Victoria Wolf]

@ScottiB I've had an email saying my pre build is being held up because the Corsair power supply is out of stock but it said to call to avoid further delays, I'm on hold at the moment so hopefully once this is sorted I can be one less pain in the arse waiting in a queue for you guys!
Does this mean that the power supply is the ONLY thing left to delay it, or have I misunderstood?

 

[RetroReaper]

With regard to no cards being discontinued while I would love to believe that's the case, there has been resolute radio silence re the 3080 amp extreme, Zotac have pulled all mention of it from their website and has an eta of somepoint before or at the heat death of the universe with no indication of anything being done to even aliviate peoples concerns, having badgered their(Zotacs) Cs departments at this point across the globe for months and nothing. With all due respect unless you are privy to information as when they might actually do something about it like I dunno acknowledging the issue and concerns of customers that have paid I shall remain of this mindset, this whole mess is a bad ******* joke I don't blame ocuk completely as I'm sure they've been melting the phones of suppliers trying to source everyone else's cards which is commendable especially when others have had their orders fixed to get them their/a card however doesn't do me one iota of good it's not even a case of very low supply there is none, none have been made the only clues are the frankly wrong image on the ocuk website that's the amp holo, and stuff dated prior to the launch then from their reps the date slid from mid Oct through Nov past December till they stopped even moving it back it the alleged 3090 amp extreme has a date of January as of this morning per zotacs US reddit. Not bad going considering its February now

In the 20+ years I've been building my own systems I've never witnessed anything like it,

But due to the current situation I feel like I'm trapped in some sort of Mexican stand off me screaming at zotac just make the ******* card them saying no and oc reminding quietly in the background that I can cancel at any time what can be done.

Tldr, P**Ed with zotac, frustrated with ocuk and their suppliers. What a jolly merry-go-round.

 

[Potentail]

There is plenty of blame to go around.

So are we just going to ignore all the dummies who voted to leave the EU? I’m sure there’s lots of them that are complaining about their cards being stuck at the ports.

 

[Victoria Wolf]

So are we just going to ignore all the dummies who voted to leave the EU? I’m sure there’s lots of them that are complaining about their cards being stuck at the ports.

This.

 

[ea ooo]

And here come the politics