SKY capping my internet.

Zeebedy

Zeebedy

Zeebedy

Soldato
Joined
28 Jan 2011
Posts
8,528
Hey guys,

I’m really not a happy bunny, SKY are capping my internet.

playing CS GO the other night, ping through the roof until 10pm, then last night when on my Series X background updates of games were hardly moving, I thought my hard drive might be on the way out, but no, after 10pm the speed went back to normal..

can SKY do this? Should I phone them? Can I terminate a contract because of this?
 
It's really difficult to offer any help without further details. Did you do any speed tests on other, wired devices at all? Is the Xbox wired or wireless? Microsoft had cloud issues this weekend so that could have been part of the issue. It's almost certainly not an issue with Sky.
 
Have you tried a router restart see if that makes any difference.

Is the router plugged direct into the master socket?

As you say, sounds odd with the change at 10pm though.
 
2004typer said:
Have you tried a router restart see if that makes any difference.

Is the router plugged direct into the master socket?

As you say, sounds odd with the change at 10pm though.
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i haven’t reset the router yet, will give that a go.

it is the master socket mate, yes.

I still might phone SKY see what they say.
 
Zeebedy said:
i haven’t reset the router yet, will give that a go.

it is the master socket mate, yes.

I still might phone SKY see what they say.
Click to expand...

Given they don’t cap connections in the way you describe, not a lot.

Why not actually work out where the issue lies, I mean all we have so far is high ping on CS:GO which could be routing, the remote host, something else using the connection locally or whatever else is running on the PC, and slow Xbox downloads, which is frankly a pretty useless metric given how busy servers can be depending on the patch schedule. Start with the basics, on-net and off net speed tests where possible, BQM, trace to the offending CS:Go server etc. Phoning Sky about an issue at this stage is not likely to help you.
 
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Just heavy traffic? If it improves after 10pm, a lot of people have gone to bed by then
 
Do you have a landline phone? If so lift the receiver and check for a dial tone. Is it noisy or crackly? Or is it not there at all? You can do diagnostics on the sky website these days too.
 
2004typer said:
I had this years ago with Virgin, shocking in peak hours but great outside of them.
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Virgin are a different company/network with a different set of policies, they also haven't done what you describe for several years. Sky (who op has) haven't done this in all the time they have sold FTTC that I can recall.

https://www.sky.com/shop/terms-conditions/broadband/network-management-policy/

  • Sky's Broadband and Fibre products are not subject to traffic management. This means we won't reduce your speed at any time, regardless of how much you upload or download.
Also OFCOM's take on it.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/net-neutrality

So, now we've established what it can't be, it's probably better to focus on what it could be...
 
Isn't it more likely to be something downloading or someone streaming rather than noise on the line, congestion etc?

We don't know if there are other people in the household. Streaming, facetime, downloading etc all could cause high pings, slow downloading etc.
 
Thanks for the input guys, appreciated.

and there is no other use in the house, just me.

was on last night browsing the web, and guess what..slow as hell! :(
 
Avalon said:
Virgin are a different company/network with a different set of policies, they also haven't done what you describe for several years. Sky (who op has) haven't done this in all the time they have sold FTTC that I can recall.

https://www.sky.com/shop/terms-conditions/broadband/network-management-policy/

  • Sky's Broadband and Fibre products are not subject to traffic management. This means we won't reduce your speed at any time, regardless of how much you upload or download.
Also OFCOM's take on it.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/net-neutrality

So, now we've established what it can't be, it's probably better to focus on what it could be...
Click to expand...

They don't do traffic management, not sure anyone really does in the UK bar TalkTalk and a few smaller players now, but Sky do have very small backhaul's and usually only one link from each exchange. The bandwidth increasing after most people start to go to bed does sound like soem part of the network at capacity, and if they have ruled out there own connection the logical is a backhaul at capacity issue. Its one of the reasons why Sky don't offer high tier FTTP plans as they would need to do wide scale upgrading of their backhaul network to cope, I assume this upgrading is underway but have not heard any word of it.
 
Zeebedy said:
Thanks for the input guys, appreciated.

and there is no other use in the house, just me.

was on last night browsing the web, and guess what..slow as hell! :(
Click to expand...
Connect to your router by clicking here http://192.168.0.1 and check the connection speed. Username will be admin and password sky or your WiFi password depending on the age of your router. Click on connection and see what the upstream and downstream speeds are.
 
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