How long to get full speed in FTTP

[Cyber-Mav]

you been put on 100 meg package.

 

[sgoaty]

you been put on 100 meg package.

They insisted I haven't been

 

[the-evaluator]

What upload speed are you getting during your tests?

 

[Cyber-Mav]

hmm if they dont have an account setup for you then how would they know what speed profile your on?

 

[sgoaty]

100/100

They have a customer reference but not a billing account.

I've just spent the last 40 minutes on the phone to them again. They initially tried to fob me off again. Told me I was on the correct package and that I would need to wait 2 weeks for everything to stabilise. Armed with the information provided by you fine gentleman I told them that's not how fibre works and told them the checks I'd already carried out. I then asked if there was a next level of service I could speak to as I wasn't willing to accept having to wait 2 weeks. The guy then put me on hold and went to check something else.

Apparently my line profile is set up incorrectly after all so I'm only on the 100mbps package. Wish they would have carried out these further checks when I initially asked them!

Main thing is they assured me it would be resolved in 2-3 working days.

Thanks again guys for your help.
Scott

 

[the-evaluator]

Main thing is they assured me it would be resolved in 2-3 working days.

They're still fobbing you off. The profile change should be pretty much an instant change though I expect they'll have to escalate that change internally.

 

[sgoaty]

Yes he did say he was escalating it to another team.

 

[Cyber-Mav]

make a note of how many days you been on low speed then ask for refund.