The RAC have lost my car.

I think they knew they had damaged it and it was easier to tell you nothing while they sourced a replacement window. Is there any signs of broken glass in the boot?
 
Surely it would have been a huge CS win if they'd had said 'yeah, the rear window was damaged in transit so we've just replaced the entire thing for you, here is the docs to show what we did'.

You don't even need to know it's been broken at that point, just that they've fixed it and you've got a new window.
 
Don't they have a duty to tell you that they damaged the car?

What if it was in a bigger accident than you think and they repaired more than just the window?

Do you have to inform your insurance that the car has been in an accident?
 
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t2na said:
Surely it would have been a huge CS win if they'd had said 'yeah, the rear window was damaged in transit so we've just replaced the entire thing for you, here is the docs to show what we did'.

You don't even need to know it's been broken at that point, just that they've fixed it and you've got a new window.
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Yup. If they'd just been open and honest from the start, it wouldn't have even been an issue. The car was damaged in transit, these things happen. Stringing the customer along for 2 weeks and just pretending you known nothing is worse than just holding your hands up and admitting what happened.
 
Conscript said:
Yup. If they'd just been open and honest from the start, it wouldn't have even been an issue. The car was damaged in transit, these things happen. Stringing the customer along for 2 weeks and just pretending you known nothing is worse than just holding your hands up and admitting what happened.
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This is entirely my point. There was absolutely no need for any of this. Things happen, things get lost, but it's how you deal with it that matters. RAC have shown that they are not only downright dishonest, they also don't give a stuff about their customers.
 
tom_e said:
What happens when you buy a second hand car? Do you do a full nuts and bolts strip down and rebuild?
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No, but assuming you buy from a dealer then you have some comeback if there are issues.

The way things stand at the moment, if we get some heavy rain and the OP finds the boot full of water because the rear window has leaked then what is he supposed to do when the RAC claim it's nothing to do with them?
 
Was it RAC or a subcontractor? Not sure how they work but most (maybe all?) recoveries I've had have been on some contractors truck.
 
Haggisman said:
No, but assuming you buy from a dealer then you have some comeback if there are issues.

The way things stand at the moment, if we get some heavy rain and the OP finds the boot full of water because the rear window has leaked then what is he supposed to do when the RAC claim it's nothing to do with them?
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No ones arguing that getting some paperwork from them is the least they can do but my response was to the claim they should buy him a new car because of unknowns. The same unknowns you'd get buying any car, even brand new cars can have had shoddy repair work due to damage in transit.
 
I spoke to an acquaintance who runs a car recovery / transporter business about getting a car collected and mentioned this saga.

Straight away he said someone's let a chain used to tie vehicles down slip on the upper deck and it's smashed the glass of a vehicle on the lower deck. Says it is a common occurrence and if he was a betting man that's where his money would go.

And no he doesn't do any RAC recovery work :)
 
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