Fridge delivery scratched new floor - what to ask for?!
- Thread starter Haggisman
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Overreaction don't ask for anything. Id laugh you out the door if you came asking for reimbursement tbh. Could you prove it wasn't already there? It's barely visible, it's a floor and theyre delivery guys. We have different views clearly but it really bothers you be very light and graceful if you raise it to the company drop the Karen energy and dont threaten a lawsuit
"Karen" energy? Do you want a medal for being able to parrot an internet meme
.Think you're overreacting a bit there to be honest, I just asked what would be reasonable - you're the only person who has mentioned a lawsuit (funny how that's the first place your mind went, projecting much?), and assuming a decent level of customer service (based on your second sentence I'm guessing those are 2 words you've never seen next to each other), it shouldn't need to get to that point anyway. Whilst I'm more than happy to play hardball if forced to, I'm also perfectly capable of communicating with people reasonably and without being an unnecessary **** (unlike certain posters on this forum
).I'm obviously not going to to go asking for them to pay for a pro to replace the whole floor, but simultaneously, it's a brand new floor which was immaculate until this morning. If I was happy with a tatty, damaged floor, I wouldn't have just spent a large chunk of money and time replacing it.
Edit: anyway, it seems disaster averted, it looks like the oil/sodium bicarb scrub (sounds like a spa treatment
) has done a good job - it's still noticeable if you're looking for it when the light catches it at certain angles, but it's no longer so obvious that it catches your attention every time you walk past.
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Soldato
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Were you watching the delivery guys install it? If so, how did they manage to scratch it? Were they pushing it whilst it was on the floor?
@gazref. I agree with you 100%. I worked in the delivery game for quite a long time and I know how fussy people can be. Most times I always refused to enter peoples homes as I knew the drama that would follow but sometimes, under demand from the customer, I was forced to take goods inside and that's when the madness always began.
Take your shoes off, don't step on the rugs, be careful near the mirror and my paintings, don't bump the door frames, don't scratch the walls, be aware of my ornaments, don't damage my new flooring, why aren't there 2 of you if you can't carry it on your own, why are you asking for my help to deliver this item in to my home...yadda yadda yadda bla bla bla
Take your shoes off, don't step on the rugs, be careful near the mirror and my paintings, don't bump the door frames, don't scratch the walls, be aware of my ornaments, don't damage my new flooring, why aren't there 2 of you if you can't carry it on your own, why are you asking for my help to deliver this item in to my home...yadda yadda yadda bla bla bla
TBH, I've got almost identical flooring in my utility room, and I installed a new washing machine myself shortly after. It's almost impossible not to make small marks like that, even being careful. Give it a wipe and it'll virtually dissappear and move on.
Yes, he wheeled it in on a trolley, then instead of turning the trolley 90 degrees and aligning it with the space, he took it off the trolley, rotated it on the floor (which is what caused the damage) and then slid it into place.
@gazref. I agree with you 100%. I worked in the delivery game for quite a long time and I know how fussy people can be. Most times I always refused to enter peoples homes as I knew the drama that would follow but sometimes, under demand from the customer, I was forced to take goods inside and that's when the madness always began.
Take your shoes off, don't step on the rugs, be careful near the mirror and my paintings, don't bump the door frames, don't scratch the walls, be aware of my ornaments, don't damage my new flooring, why aren't there 2 of you if you can't carry it on your own, why are you asking for my help to deliver this item in to my home...yadda yadda yadda bla bla bla
I completely understand your point there, and do sympathise, but considering in this case I paid extra for installation & removal of the old one, I'd be a combination of ****ed off and amused at your refusal to do so (followed by telling you to take it back and ordering from somewhere that wasn't run by a bunch of cowboys incapable of providing the services offered and paid for
).Yet another reminder of why - wherever I possible - I do all my own work. It might take a bit longer and be a bit of a headache at times, but can guarantee to get significantly better results than 90% of the incompetents who call themselves "professionals" these days - seems nobody takes pride in their work anymore
.Would have been better off chucking a mate a few beers in exchange for helping me stick the old one on the roof of the car and taking it to the dump myself.
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Yup, you're absolutely right - how silly of me to expect someone to be able to actually do the job they're paid for
How it's worded maybe, but I agree with the sentiment . I'd move on with my life. It's gonna get scratched at some point anyway, wear and tear over time in unavoidable.
That's fair enough but in my experience I think people expect too much from delivery personnel. You can order whatever you like off the internet but don't expect anything more from a "courier" than it being brought to your front door. How you get it inside and into the room/space of your choice is your problem.
While true to some extent, by that logic, I already had a floor with some "wear and tear", so why bother to replace it? Why bother to paint the walls since they're going to get dirty and it's going to fade over time? Curious how many people would be happy to accept say a scrape or scratch on the bumper of their 3 week old car if someone drove into it?
Were you going to put a rug down at some point, because if you weren't you would probably pick up many more scratches and dents over time.
You really should covered the floor with some sheets. If they marked a wall I would be annoyed but floors are going to get marked no matter how careful you are.
You really should covered the floor with some sheets. If they marked a wall I would be annoyed but floors are going to get marked no matter how careful you are.
Soldato
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Mind Floor Ps and Qs when you contact the company
No rug (in a kitchen?!) And yes, I'm sure it will, that's not really the point...
Ironic, given the wall would take all of about 10 minutes to repair
No rug (in a kitchen?!) And yes, I'm sure it will, that's not really the point...
Ironic, given the wall would take all of about 10 minutes to repair
Pics looked like they were taken in a hallway, hence the rug comment.
It's easier to avoid damaging a wall when moving bulky items, not so much a floor, which is why I would be annoyed. It'll take me longer than 10 mins to find my tools
Soldato
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Had exactly this when having a new fridge/freezer delivered from ao. I understand its quite tricky manoeuvring something like but I wouldn't expect them to unwrap and then just drag sharp metal edges across the floor. Anyway I contacted them, they asked for photos, I sent them and they gave me some money...cant remember how much.
Not sure why OP is getting grief from some here.
Not sure why OP is getting grief from some here.
There's the problem. Expectation is the mother of all **** ***.
How is anyone supposed to know what you think/expect/want if you don't tell them beforehand?
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