@glitch did your issues get resolved in the end?
Apologies for vanishing, had a challenging month since I last posted with some family issues and being stuck in the US with Covid. FWIW there has been radio silence from Aira since they commissioned the system and I have raised an official complaint with MCS and the clock is ticking for them to respond.
Within 24-hours of that being raised, MCS were in contact (I had CC'd them in) and they have asked me to keep them informed about any contact from Aira and will be sending someone out to audit the install and go over everything, with I presume the aim of hammering Aira about their workmanship and doing what they can to assist me with the ongoing issues.
While there have been some improvements to the Aira app in recent weeks and overall the system is working pretty well, all things considered, the lack of support or aftercare from Aira has been shocking. Even worse, unless you call them during business hours, there is absolutely no support if something were to go wrong.
One of the many, many things that have been challenging in the last month were a number of power cuts (thanks, SSEN...) which the Aira system does not take kindly to whatsoever.
Once it comes back online, the remote thermostat will not connect to the system for hours on end, so the system
thinks the thermostat is reporting the house is is 0ºC. That kicks everything into overdrive and tries to heat the house up, but as there is no data coming back about the temperature increasing the whole system just goes bonkers. You have to go into the App and manually tell it NOT to heat, which works half the time - if that.
That led to a situation where I was in the US suffering from Covid and stuck in a hotel room, my GF is at home wondering why the house is slowly becoming a sauna and you can't talk to anyone at Aira about this as it's gone 5pm on Friday and nobody will be back to answer the phones (and they rarely do that - typically you have to call over and over and over before anyone picks up) until 9am on a Monday.