Man of Honour
- Joined
- 12 Jul 2005
- Posts
- 21,484
- Location
- Aberlour, NE Scotland
My octopus account has been a bit weird last few days. It didn't do a meter reading so I did one manually and it said it was higher than expected. I looked at the previous automated reading which didn't tie up with that month's usage so was too low. The manual readings o took yesterday have generated a bill for gas but not for electricity.
That is exactly what is happening with me at the moment and it is turning into a nightmare to sort out. Octopus customer service is proving useless and is either unwilling or unable to update my account. When I first notified them of a discrepancy between the meter and smart readings I was roughly a months worth of electricity more on the meter than their smart readings. Now it is almost two months worth and they told me yesterday to ignore it and they will just proceed with the smart readings but I am not happy with this as at some point it's going to open me up to a big bill. On top of this they keep fobbing me off about refunding my balance of a grand, making up one excuse after another. Why do I have to ask their permission anyway? It's my money, they aren't paying me interest on my balance so it's better off in my account not theirs!! I am really close to forcing the issue by switching to Tomato's Lifestyle tariff which works out cheaper than Intelligent Go anyway.