Energy Prices (Strictly NO referrals!)

MartinPrince said:
I just got £30 compensation (going up to £40) because it took EDF more than 6 weeks to give me my final bill after switching to Octopus.

I just called them up and said "...it has taken you more than 6 weeks to give me my final bill, could I have my compensation please" to which the kind lady replied "Sure, the cheque will be in the post and you should get it within 10 days".
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There is a lot to be said for complaining to these kinds of companies. I got my EDF bill down from negative 700 to negative 400 by complaining about every little thing (tariffs promised but then not available was a favourite).

I made UKPN pay me £30 for my kebab when we had a power cut last week. Got that through today :D
 
Beans on toast Dave said:
i hope with the amount of people leaving (inc me) they will reformulate it in the future but they probably wont
the intresting thing is im moving to tomato and IF tracker becomes intresting again i can move back onto it as i have left and come back with electic to octopus and dont have to wait 9 months
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They might already be reacting, at first glance Dec 2024 tracker (for gas) is better than spring and summer variants, I still not examined the formula, but the unit rate is lower at current market levels, not as low as the original formula though (dec 2023 and older).
 
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MartinPrince said:
Are the the two 14p mid peak periods set or are they flexible or regional? (When I looked it was 9.30am-11.30am and 8.30pm-10.30pm)?
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It asks you questions when signing up, and depending on answers things change on the tariff, if you say you are a pensioner you apparently get a cheaper peak rate.

From what I understand not picking options for usage, gives you the best combination, which is what I did, e.g. you can get an extra hour of 5p, but will lose one of the 2 hour 14p slots in exchange.

I edited my post as well now, as I made a mistake.
 
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b0rn2sk8 said:
Did you get your final bill?
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No, still haven't got it yet and I switched at the beginning of October. Their reason is that they didn't receive the final reading for my electricity from Octopus - they also owe me ~£200 which they won't give me until the final bill has been done. I probably owe them less than £10 as I was paid up to date just before the switch.
 
chrcoluk said:
It asks you questions when signing up, and depending on answers things change on the tariff, if you say you are a pensioner you apparently get a cheaper peak rate.

From what I understand not picking options for usage, gives you the best combination, which is what I did, e.g. you can get an extra hour of 5p, but will lose one of the 2 hour 14p slots in exchange.

I edited my post as well now, as I made a mistake.
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Thanks, I think I will try it out as I have an EV (but normal plug charger so only 2.38kW) and even using the default Intermediate tariff I'd be better off. Their EV tariff also looks good with hour longer 5p from 12am-6am but slightly higher normal rate and SC and the 14p rate is from 10pm-12pm instead of 8.30p-10.30pm.
 
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https://www.bbc.co.uk/news/articles/c7vd57qzlqpo

Oh looky, British Gas owner Centrica starts putting out reports about potential gas storage level issues to panic the populous....

Next steps
  1. advise the suppliers that the price has went up and the suppliers (some of who are part of the same umbrella company as the gas producers) have to pay more
  2. said suppliers then complain to Government that the price cap is way too low
  3. Government is pressured to step in and help out the energy companies finanicially
/tinfoil hat

;)
 
I’m sure we’ve had these warnings last year when we had a cold snap?

Seems a good way to create ‘scarcity’ and therefore crank prices.
 
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bigmike20vt said:
I am surprised we done have a saving session today. electricity seems quite steep esp for next few hrs.
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I don't really get it. I would have expected saving session to occur when the market price IS high. No session here for London (Octopus certainly haven't offered one for this region anyway).
 
200sols said:
They did put out a service requirement today but all bids were rejected.
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What exactly is the problem? I thought this effort worked really well last year. Is this simply due to the amount being credited to the energy companies / customers has dropped to an extent that most parties think it's pointless / or ala @stuman "why bother, we're getting coin from this!".

e: https://octopus.energy/blog/24-hours-to-save-saving-sessions/
I had not realised but this about sums it up, ~90% reduction in rewards.
 
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darkgen said:
What exactly is the problem? I thought this effort worked really well last year. Is this simply due to the amount being credited to the energy companies / customers has dropped to an extent that most parties think it's pointless / or ala @stuman "why bother, we're getting coin from this!".

e: https://octopus.energy/blog/24-hours-to-save-saving-sessions/
I had not realised but this about sums it up, ~90% reduction in rewards.
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Yeah they pretty much killed it. Not Octopus mind, think they are just as aggrieved as us.
 
200sols said:
Yeah they pretty much killed it. Not Octopus mind, think they are just as aggrieved as us.
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Yep they aren't happy about it

London, 9th January 2025 - Octopus Energy calls on the National Energy System Operator (NESO) to strengthen the role of households in managing grid constraints, reducing the need to turn on expensive and polluting fossil fuel plants.

This plea comes after the system chose to pay over £17 million to two fossil fuel power plants for backup power amid a cold weather snap yesterday, instead of calling on the significantly cheaper Demand Flexibility Service (DFS).

The gas stations received payments of up to £5,750 per MWh of power generated between midday and 7pm. In stark contrast, households participating in Octopus’ demand flexibility scheme ‘Saving Sessions’ during the same timeframe were offered just £900 per MWh – over six times less.

Demand flexibility schemes such as ‘Saving Sessions’ allow customers to get paid for shifting their energy use out of times of peak demand, helping to balance the grid.

The £17 million paid to gas peakers yesterday was £5 million more than the total amount given to households through the DFS across the whole of 2024.

Last winter, customers received an average of £2,850 per MWh shifted. However, the drastic reduction in payments this winter has resulted in a 50% drop in household participation.

By increasing the rate offered to households, more customers would be encouraged to take part in the scheme, dramatically lowering balancing costs that are paid for by all billpayers.

Greg Jackson, Founder of Octopus Energy, said: “What happened yesterday is another example of our malfunctioning energy system. Millions of pounds were added to bills in just a few hours to pay a handful of gas power plants for a modest amount of electricity.

“It’d have been far cheaper to pay customers who chose to use a bit less instead. This was incredibly successful last year, but has been crippled by bureaucratic wrangling. Yesterday shows we need to redouble efforts to make the system work for customers, not against them.”
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octopus.energy

Pay people, not power plants

octopus.energy octopus.energy

Although isn't there always going to be some uncertainty about how much energy demand can be reduced through saving sessions.
 
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