Stolen Parcel - Royal Mail

anmon

anmon

anmon

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Joined
11 Jan 2025
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I preordered the 7 98003XD over a month ago and have been eagerly awaiting its delivery. The order status wasn’t updated until it was marked as delivered today. Unfortunately, I received no prior notice or heads-up about its delivery.

Royal Mail left the parcel outside my flat, snapped a picture, and marked it as delivered. No one knocked on my door or rang my intercom. By the time I checked, the parcel was gone - presumably stolen. Adding to the frustration, Royal Mail’s customer service closes at 3 PM on Saturdays, and I couldn’t contact Overclockers as they don’t operate on weekends.

I’m now out £500, and I’m concerned about my consumer rights. For a high value item like this, I expected a signature to be required or for the parcel to be returned to the depot or seller if delivery failed. As this was sent via Royal Mail 48 Tracked, I believe compensation is capped at £150, which leaves me significantly short.

Do couriers have visibility into the contents of parcels? I've had parcels delivered in a similar manner in the past without any issues, but it's interesting that the one time I receive a high-value, limited-availability item, it gets stolen.
 
anmon said:
Do couriers have visibility into the contents of parcels? I've had parcels delivered in a similar manner in the past without any issues, but it's interesting that the one time I receive a high-value, limited-availability item, it gets stolen.
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My 9800X3D was packaged in a box with bubble wrap and then had a parcel wrapper around it so they should not know what was being delivered.

I would not raise a web note as this can take up to 10 days during busy times for them to reply so give them a call Monday morning, I raised an issue with my GPU via their web note system on the 3rd of Jan and I am still waiting for them to reply\pick it up.
 
It doesn't leave you short if there's a claim, the retailer is responsible for the method of postage and tracked 48 is still possible with a signature. If the photo shows the parcel next to a closed door then it hasn't been delivered. You can't claim from Royal Mail as its not your account which it was sent with.
 
Steeps said:
It doesn't leave you short if there's a claim, the retailer is responsible for the method of postage and tracked 48 is still possible with a signature. If the photo shows the parcel next to a closed door then it hasn't been delivered. You can't claim from Royal Mail as its not your account which it was sent with.
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Every parcel I have delivered (unless specifically specified otherwise to leave in a "safe space") requires my door to be open for the photograph, that includes Royal Mail, Amazon, and DPD from my experience.

Some other companies will just take a picture of it dumped almost anywhere near to your residence, and it's worse again for those living in flats with communal entrances as the sods will often leave things there without buzzing in.
 
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You need to speak to Overclockers who will claim of RM. I work at RM and the standard is delivered to customer with picture of item with door open, left with neighbour or safeplaced. It’s pretty clear cut claim if the door isn’t open but again it’s for Overclockers to deal with not you.
 
Gray2233 said:
Every parcel I have delivered (unless specifically specified otherwise to leave in a "safe space") requires my door to be open for the photograph, that includes Royal Mail, Amazon, and DPD from my experience.

Some other companies will just take a picture of it dumped almost anywhere near to your residence, and it's worse again for those living in flats with communal entrances as the sods will often leave things there without buzzing in.
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I live in a flat with a communal entrance and this is why you only trust high value items to DPD they hand in person if you're not in they'll redeliver another day. Amazon don't even bother to check if you're in its buzz on the doorbell if you're lucky. Sure a claim can be made with RM but you'd rather have the item in your hands I'm sure
 
It is the responsibility of the store to ensure that an item is delivered. If the Royal Mail have screwed up, then it is not your responsibility to claim from the Royal Mail it is OCUK's.

If you contact OCUK, they will probably instigate a Royal Mail investigation, but the simple truth is that a photograph on a doorstep is NOT proof of delivery, and OCUK must refund you. In turn the Royal Mail should refund OCUK, and that's only fair, it's truly dumb to leave a package that valuable on a doorstep.

But keep in mind that it is not your responsibility to do anything. This is not your fault.
 
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You won't be out of pocket. Your contract is with OcUK, not Royal Mail, and said contract of sale has not been fulfilled. Therefore you claim back from OcUK and they chase Royal mail for their losses.
 
I see packages all the time in the communal corridor to the block of apartments where I live...

just dropped on the floor in front of the lift, I must have taken about 8 of them to the proper apartments, if they werent in they told me where to leave it via their video doorbell thingy.

every flat has it;s own bin shed next to the door... it's not hard to hide a parcel.

The delivery drivers are just too pressed for time.
 
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Blackjack Davy said:
I live in a flat with a communal entrance and this is why you only trust high value items to DPD they hand in person if you're not in they'll redeliver another day. Amazon don't even bother to check if you're in its buzz on the doorbell if you're lucky. Sure a claim can be made with RM but you'd rather have the item in your hands I'm sure
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High value items (at least as of last year, as far as I'm aware) from Amazon actually now require you to give the driver a unique code or they refuse delivery. I've no idea what the threshold is, but I ordered a TV for a relative that required it and I don't think it was much more than £200. Also had to do the same for a GPU purchase for a friends build, higher value than that, and again with some headphones I purchased at around the same value. Note, all deliveries were completed by actual Amazon rather than a third party as can happen with some sellers.

I'm not saying dodgy things can't still happen mind you, but I actually feel that should be the standard for all companies at this point. Hell, even the likes of Just-Eat are starting to implement it, delivery theft/failures have become a very unfortunate epidemic it seems.
 
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Gray2233 said:
High value items (at least as of last year, as far as I'm aware) from Amazon actually now require you to give the driver a unique code or they refuse delivery. I've no idea what the threshold is, but I ordered a TV for a relative that required it and I don't think it was much more than £200. Also had to do the same for a GPU purchase for a friends build, higher value than that, and again with some headphones I purchased at around the same value. Note, all deliveries were completed by actual Amazon rather than a third party as can happen with some sellers.

I'm not saying dodgy things can't still happen mind you, but I actually feel that should be the standard for all companies at this point. Hell, even the likes of Just-Eat are starting to implement it, delivery theft/failures have become a very unfortunate epidemic it seems.
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They have been doing this for some time. First one I had to give a code for was probably three years ago.

There is some kind of algorithm that decides it. Its not simple value as I have had deliveries with it and higher value ones without.
 
Couriers/sellers are obviously implementing the pin system due to number of thefts becoming a significant enough loss to put these measures in place.

If couriers are paid per drop there must be so much pressure to drop the parcel and risk the theft. Or a few may actually steal it.

I had one on an order from a clothes company recently.
 
I've only had a PIN for deliveries from amazon. The only royal mail service worth using for higher value deliveries is special delivery and even that is not what it used to be.
 
Troll sounds like a troll

Could not getting hold off ocuk on Saturday, so phone them today....
 
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